studioFlowJSON_Conversations_WebChat.json

{
  "description": "Conversations Dialogflow Flex Channels",
  "states": [
    {
      "name": "Trigger",
      "type": "trigger",
      "transitions": [
        {
          "event": "incomingMessage"
        },
        {
          "event": "incomingCall"
        },
        {
          "next": "SetUtteranceVariable",
          "event": "incomingConversationMessage"
        },
        {
          "event": "incomingRequest"
        },
        {
          "event": "incomingParent"
        }
      ],
      "properties": {
        "offset": {
          "x": 0,
          "y": 0
        }
      }
    },
    {
      "name": "SetUtteranceVariable",
      "type": "set-variables",
      "transitions": [
        {
          "next": "DialogflowDetectIntent",
          "event": "next"
        }
      ],
      "properties": {
        "variables": [
          {
            "value": "{{trigger.conversation.Body}}",
            "key": "utterance"
          }
        ],
        "offset": {
          "x": 190,
          "y": 200
        }
      }
    },
    {
      "name": "DialogflowDetectIntent",
      "type": "run-function",
      "transitions": [
        {
          "next": "SetDialogflowSession",
          "event": "success"
        },
        {
          "event": "fail"
        }
      ],
      "properties": {
        "service_sid": "",
        "environment_sid": "",
        "offset": {
          "x": 180,
          "y": 440
        },
        "function_sid": "",
        "parameters": [
          {
            "value": "{{flow.variables.utterance}}",
            "key": "utterance"
          },
          {
            "value": "{{flow.variables.dialogflow_session_id}}",
            "key": "dialogflow_session_id"
          },
          {
            "value": "{{trigger.conversation.ChannelAttributes.pre_engagement_data.email}}",
            "key": "email"
          },
          {
            "value": "{{trigger.conversation.Source}}",
            "key": "ChannelSource"
          },
          {
            "value": "{{trigger.conversation.From}}",
            "key": "Phone"
          },
          {
            "value": "{{trigger.conversation.From}}",
            "key": "gbm_agent"
          }
        ],
        "url": "https://conversationsstudio-3216.twil.io/agnostic_detect_intent_inbound.js"
      }
    },
    {
      "name": "SendDialogflowAnswerAndWaitForReply",
      "type": "send-and-wait-for-reply",
      "transitions": [
        {
          "next": "ResetUtteranceVariable",
          "event": "incomingMessage"
        },
        {
          "event": "timeout"
        },
        {
          "event": "deliveryFailure"
        }
      ],
      "properties": {
        "offset": {
          "x": -370,
          "y": 460
        },
        "service": "{{trigger.message.InstanceSid}}",
        "channel": "{{trigger.message.ChannelSid}}",
        "from": "Customer Care",
        "body": "{% for i in (1..widgets.DialogflowDetectIntent.parsed.responseMessages.size) %}\n{{widgets.DialogflowDetectIntent.parsed.responseMessages[forloop.index0].text.text}}\n{% endfor %}",
        "timeout": "1800"
      }
    },
    {
      "name": "ResetUtteranceVariable",
      "type": "set-variables",
      "transitions": [
        {
          "next": "DialogflowDetectIntent",
          "event": "next"
        }
      ],
      "properties": {
        "variables": [
          {
            "value": "{{widgets.SendDialogflowAnswerAndWaitForReply.inbound.Body}}",
            "key": "utterance"
          }
        ],
        "offset": {
          "x": -300,
          "y": 690
        }
      }
    },
    {
      "name": "WantsToEndSession",
      "type": "split-based-on",
      "transitions": [
        {
          "next": "SendDialogflowAnswerAndWaitForReply",
          "event": "noMatch"
        },
        {
          "next": "SendFinalMessage",
          "event": "match",
          "conditions": [
            {
              "friendly_name": "End Session",
              "arguments": [
                "{{widgets.DialogflowDetectIntent.parsed.currentPage.displayName}}"
              ],
              "type": "equal_to",
              "value": "End Session"
            }
          ]
        }
      ],
      "properties": {
        "input": "{{widgets.DialogflowDetectIntent.parsed.currentPage.displayName}}",
        "offset": {
          "x": -210,
          "y": 1170
        }
      }
    },
    {
      "name": "SendFinalMessage",
      "type": "send-message",
      "transitions": [
        {
          "event": "sent"
        },
        {
          "event": "failed"
        }
      ],
      "properties": {
        "offset": {
          "x": 10,
          "y": 1430
        },
        "service": "{{trigger.message.InstanceSid}}",
        "channel": "{{trigger.message.ChannelSid}}",
        "from": "{{flow.channel.address}}",
        "to": "{{contact.channel.address}}",
        "body": "{% for i in (1..widgets.DialogflowDetectIntent.parsed.responseMessages.size) %}\n{{widgets.DialogflowDetectIntent.parsed.responseMessages[forloop.index0].text.text}}\n{% endfor %}"
      }
    },
    {
      "name": "SetDialogflowSession",
      "type": "set-variables",
      "transitions": [
        {
          "next": "WantsAgent",
          "event": "next"
        }
      ],
      "properties": {
        "variables": [
          {
            "value": "{{widgets.DialogflowDetectIntent.parsed.session_id}}",
            "key": "dialogflow_session_id"
          }
        ],
        "offset": {
          "x": 190,
          "y": 630
        }
      }
    },
    {
      "name": "WantsAgent",
      "type": "split-based-on",
      "transitions": [
        {
          "next": "WantsToEndSession",
          "event": "noMatch"
        },
        {
          "next": "SendConnectingToAgent",
          "event": "match",
          "conditions": [
            {
              "friendly_name": "Wants Agent",
              "arguments": [
                "{{widgets.DialogflowDetectIntent.parsed.intent.displayName}}"
              ],
              "type": "equal_to",
              "value": "small_talk.agent_hand_off"
            }
          ]
        }
      ],
      "properties": {
        "input": "{{widgets.DialogflowDetectIntent.parsed.intent.displayName}}",
        "offset": {
          "x": 160,
          "y": 910
        }
      }
    },
    {
      "name": "SendToFlexAgent",
      "type": "send-to-flex",
      "transitions": [
        {
          "event": "callComplete"
        },
        {
          "event": "failedToEnqueue"
        },
        {
          "event": "callFailure"
        }
      ],
      "properties": {
        "offset": {
          "x": 630,
          "y": 1460
        },
        "workflow": "WW23b3d203d14609185dc0a3194786598d",
        "channel": "TC3bdc5466d220b127e5510a094225edd3",
        "attributes": "{}"
      }
    },
    {
      "name": "SendConnectingToAgent",
      "type": "send-message",
      "transitions": [
        {
          "next": "SendToFlexAgent",
          "event": "sent"
        },
        {
          "event": "failed"
        }
      ],
      "properties": {
        "offset": {
          "x": 470,
          "y": 1150
        },
        "service": "{{trigger.message.InstanceSid}}",
        "channel": "{{trigger.message.ChannelSid}}",
        "from": "Toyota Customer Care",
        "to": "{{contact.channel.address}}",
        "body": "{% for i in (1..widgets.DialogflowDetectIntent.parsed.responseMessages.size) %}\n{{widgets.DialogflowDetectIntent.parsed.responseMessages[forloop.index0].text.text}}\n{% endfor %}"
      }
    }
  ],
  "initial_state": "Trigger",
  "flags": {
    "allow_concurrent_calls": true
  }
}