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invoice sync query #165

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Upperholme opened this issue Oct 28, 2024 · 4 comments
Open

invoice sync query #165

Upperholme opened this issue Oct 28, 2024 · 4 comments

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@Upperholme
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I'm seeing some invoice sync issues being reported as "["Unrecognized Guid format."]" . Any idea what this might mean, and how to resolve it?

@petednz
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petednz commented Oct 28, 2024

what version are you on. we had this issue a couple of months back. tickets says 'looks better now' but not clear what was done. That site is running CiviXero: Version 3.0.1 and Account Sync: Version 1.6

@Upperholme
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Reporting as 3.01. with Account Sync 1.6. We've had some issues with a webform (that lets people buy event tickets) breaking after installing some updates, so that might be linked. I'll need to track the offending invoices back and see if they are linked to that. More broadly the point of raising the issue was that having an error report which doesn't help me address the cause isn't too helpful, so was hoping to understand what it might mean.

@eileenmcnaughton
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@Upperholme I have seen that error too - it comes from Xero - but I didn't figure out what it mean cos when I did a retry it worked - there as been a lot of movement in the code recently as we merged @mattwire's patches and tried to get him unforked so I've been ignoring anything that seems to 'resolve itself' - but if retry doens't work I guess we will need to try to figure it out

@mattwire
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I'm also seeing it intermittently. In all cases a retry makes it go away!

Not sure why, did #167 to help clarify vars but can't see an reason for it to fail. Came across eg. https://developer.xero.com/community-forum-archive/discussion/11549687 which talks about empty params being passed to Xero but don't see how that could be happening with our code so may be irrelevant.

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4 participants