Add link to service now.

[Noggling]

Expected outcome

Short description

To improve support and user experience, we need to add direct links and information for Service Now in the Fusion Project Portal, as there's currently no dedicated option for users to reach out in case of errors.

We should incorporate this functionality, aiming for an improved UI/UX compared to the Fusion portal.

Business Value / Developer Experience

Should give motivation for prioritization.
Outcome measurement of delivered value.

Enhancing support and user experience by integrating direct links and Service Now information into the Fusion Project Portal addresses a critical need. This addition empowers users to report errors and seek assistance effortlessly, ultimately leading to reduced user frustration and improved satisfaction. As a result, it can boost user retention, increase trust in our services, and contribute to a more positive overall brand image, potentially driving business growth and customer loyalty.

User Acceptance Tests (UAT)

How to test

• We should implement a system that automatically generates service tickets in Service Now and displays them within both the Fusion Portal and our main portal.

Environments

All testing of issues are done in project-portal-test

• project-portal-prod
• project-portal-test
• project-portal-feature

For Backend use these

• project-portal-api-prod)
• project-portal-api-test
• project-portal-api-feature

[Noggling]

@chriispychiicken maybe we should enhance the UI here? and what icon should we use in top bar?
The now icon does not align with EDS icons