diff --git a/CHANGELOG.md b/CHANGELOG.md
index 202d53fea..899e9156f 100644
--- a/CHANGELOG.md
+++ b/CHANGELOG.md
@@ -3,6 +3,8 @@
 ## [10.1.0] IN PROGRESS
 
 * Also support `feesfines` interface version `19.0`. Refs UIU-2960.
+* Disable validation for shadow user. Refs UIU-3000.
+* Disable open loan actions for virtual patron. Refs UIU-2964.
 
 ## [10.0.4](https://github.com/folio-org/ui-users/tree/v10.0.4) (2023-11-10)
 [Full Changelog](https://github.com/folio-org/ui-users/compare/v10.0.3...v10.0.4)
diff --git a/src/components/EditSections/EditUserInfo/EditUserInfo.js b/src/components/EditSections/EditUserInfo/EditUserInfo.js
index a78efdd04..b81c5919d 100644
--- a/src/components/EditSections/EditUserInfo/EditUserInfo.js
+++ b/src/components/EditSections/EditUserInfo/EditUserInfo.js
@@ -291,8 +291,7 @@ class EditUserInfo extends React.Component {
                 dataOptions={patronGroupOptions}
                 defaultValue={initialValues.patronGroup}
                 aria-required="true"
-                required
-                disabled={disabled}
+                required={!disabled}
               />
               <OnChange name="patronGroup">
                 {(selectedPatronGroup) => {
diff --git a/src/views/LoanDetails/LoanDetails.js b/src/views/LoanDetails/LoanDetails.js
index 8bd4b4a89..2cd2db94b 100644
--- a/src/views/LoanDetails/LoanDetails.js
+++ b/src/views/LoanDetails/LoanDetails.js
@@ -42,6 +42,7 @@ import {
   getRenewalPatronBlocksFromPatronBlocks,
   accountsMatchStatus,
   checkUserActive,
+  isDcbUser,
 } from '../../components/util';
 import { itemStatuses, loanActions, refundClaimReturned } from '../../constants';
 import {
@@ -487,6 +488,7 @@ class LoanDetails extends React.Component {
     const patronBlocksForModal = getRenewalPatronBlocksFromPatronBlocks(patronBlocks);
     const isUserActive = user ? checkUserActive(user) : false;
     const borrower = user ? getFullName(user) : <FormattedMessage id="ui-users.user.unknown" />;
+    const isVirtualPatron = isDcbUser(user);
 
     return (
       <div data-test-loan-actions-history>
@@ -507,7 +509,7 @@ class LoanDetails extends React.Component {
                 <IfPermission perm="ui-users.loans.renew">
                   <Button
                     data-test-renew-button
-                    disabled={buttonDisabled || isClaimedReturnedItem || !isUserActive}
+                    disabled={buttonDisabled || isClaimedReturnedItem || !isUserActive || isVirtualPatron}
                     buttonStyle="primary"
                     onClick={this.renew}
                   >
@@ -525,7 +527,7 @@ class LoanDetails extends React.Component {
                         <Button
                           buttonStyle="dropdownItem"
                           data-test-declare-lost-button
-                          disabled={buttonDisabled || isDeclaredLostItem}
+                          disabled={buttonDisabled || isDeclaredLostItem || isVirtualPatron}
                           onClick={() => declareLost(loan, itemRequestCount)}
                         >
                           <FormattedMessage id="ui-users.loans.declareLost" />
@@ -535,6 +537,7 @@ class LoanDetails extends React.Component {
                         <Button
                           buttonStyle="dropdownItem"
                           data-test-dropdown-content-mark-as-missing-button
+                          disabled={isVirtualPatron}
                           onClick={() => markAsMissing(loan, itemRequestCount)}
                         >
                           <FormattedMessage id="ui-users.loans.markAsMissing" />
@@ -544,16 +547,16 @@ class LoanDetails extends React.Component {
                   </Dropdown>
                 }
                 {!isClaimedReturnedItem &&
-                  <IfPermission perm="ui-users.loans.claim-item-returned">
-                    <Button
-                      data-test-claim-returned-button
-                      disabled={buttonDisabled}
-                      buttonStyle="primary"
-                      onClick={() => claimReturned(loan, itemRequestCount)}
-                    >
-                      <FormattedMessage id="ui-users.loans.claimReturned" />
-                    </Button>
-                  </IfPermission>
+                <IfPermission perm="ui-users.loans.claim-item-returned">
+                  <Button
+                    data-test-claim-returned-button
+                    disabled={buttonDisabled || isVirtualPatron}
+                    buttonStyle="primary"
+                    onClick={() => claimReturned(loan, itemRequestCount)}
+                  >
+                    <FormattedMessage id="ui-users.loans.claimReturned" />
+                  </Button>
+                </IfPermission>
                 }
                 <IfPermission perm="ui-users.loans.change-due-date">
                   <Button
@@ -562,7 +565,8 @@ class LoanDetails extends React.Component {
                       buttonDisabled ||
                       isDeclaredLostItem ||
                       isClaimedReturnedItem ||
-                      isAgedToLostItem
+                      isAgedToLostItem ||
+                      isVirtualPatron
                     }
                     buttonStyle="primary"
                     onClick={this.showChangeDueDateDialog}
@@ -573,7 +577,7 @@ class LoanDetails extends React.Component {
                 <IfPermission perm="ui-users.loans.declare-item-lost">
                   <Button
                     data-test-declare-lost-button
-                    disabled={declareLostInProgress || buttonDisabled || isDeclaredLostItem}
+                    disabled={declareLostInProgress || buttonDisabled || isDeclaredLostItem || isVirtualPatron}
                     buttonStyle="primary"
                     onClick={() => declareLost(loan, itemRequestCount)}
                   >
@@ -583,6 +587,7 @@ class LoanDetails extends React.Component {
                 <IfPermission perm="ui-users.loans.add-patron-info">
                   <Button
                     data-test-new-patron-info-button
+                    disabled={isVirtualPatron}
                     onClick={() => addInfo(loan, 'patron')}
                   >
                     <FormattedMessage id="ui-users.loans.newPatronInfo" />
@@ -591,6 +596,7 @@ class LoanDetails extends React.Component {
                 <IfPermission perm="ui-users.loans.add-staff-info">
                   <Button
                     data-test-new-staff-info-button
+                    disabled={isVirtualPatron}
                     onClick={() => addInfo(loan, 'staff')}
                   >
                     <FormattedMessage id="ui-users.loans.newStaffInfo" />
diff --git a/src/views/LoanDetails/LoanDetails.test.js b/src/views/LoanDetails/LoanDetails.test.js
index 0411ebb38..f9da21733 100644
--- a/src/views/LoanDetails/LoanDetails.test.js
+++ b/src/views/LoanDetails/LoanDetails.test.js
@@ -265,228 +265,278 @@ const propsData = {
 
 const renderLoanProxyDetails = (props1) => renderWithRouter(<LoanDetails {...props1} />);
 
-describe('Render LoanProxyDetails component', () => {
-  it('When props ID and proxy ID are same with Loan Missing', () => {
-    mockGetLodash.mockReset();
-    mockGetLodash.mockImplementation(() => {
-      return 'Lost and paid';
+describe('LoanDetails', () => {
+  describe('Render LoanProxyDetails component', () => {
+    it('When props ID and proxy ID are same with Loan Missing', () => {
+      mockGetLodash.mockReset();
+      mockGetLodash.mockImplementation(() => {
+        return 'Lost and paid';
+      });
+      renderLoanProxyDetails({
+        ...propsData,
+        loanIsMissing: true,
+      });
+      expect(screen.getAllByText('ui-users.loan404')).toBeTruthy();
     });
-    renderLoanProxyDetails({
-      ...propsData,
-      loanIsMissing: true,
+    it('When props ID and proxy ID are same', () => {
+      mockGetLodash.mockReset();
+      mockGetLodash.mockImplementation(() => {
+        return 'Lost and paid';
+      });
+
+      const { getByText } = renderLoanProxyDetails({
+        ...propsData,
+        loanIsMissing: false,
+      });
+      userEvent.click(getByText('stripes-smart-components.cddd.changeDueDate'));
+      userEvent.click(getByText('ui-users.renew'));
+      userEvent.click(getByText('ui-users.loans.claimReturned'));
+      expect(screen.getAllByText('ui-users.loans.claimReturned')).toBeTruthy();
     });
-    expect(screen.getAllByText('ui-users.loan404')).toBeTruthy();
-  });
-  it('When props ID and proxy ID are same', () => {
-    mockGetLodash.mockReset();
-    mockGetLodash.mockImplementation(() => {
-      return 'Lost and paid';
+    it('When props ID and proxy ID are same with data', () => {
+      mockGetLodash.mockReset();
+      mockGetLodash.mockImplementation(() => {
+        return '';
+      });
+      renderLoanProxyDetails({
+        ...propsData,
+        loanIsMissing: false,
+      });
+      expect(screen.getAllByText('ui-users.loans.claimReturned')).toBeTruthy();
     });
+    it('When props ID and proxy ID are same with claims', () => {
+      mockGetLodash.mockReset();
+      mockGetLodash.mockImplementation((item, item2) => {
+        return item2.includes('contributors') ? undefined : 'Claimed returned';
+      });
+      const { getByText, getAllByText } = renderLoanProxyDetails(propsData);
 
-    const { getByText } = renderLoanProxyDetails({
-      ...propsData,
-      loanIsMissing: false,
+      userEvent.click(getAllByText('ui-users.loans.declareLost')[0]);
+      userEvent.click(getAllByText('ui-users.loans.declareLost')[1]);
+      userEvent.click(screen.queryAllByRole('button')[0]);
+      userEvent.click(screen.queryAllByRole('button')[5]);
+      userEvent.click(screen.queryAllByRole('button')[11]);
+      userEvent.click(getByText('ui-users.loans.markAsMissing'));
+      userEvent.click(getByText('Cancel Form'));
+      userEvent.click(getByText('Reset Form'));
+      userEvent.click(getByText('Submit Form'));
+      userEvent.click(getByText('Close Button'));
+      expect(screen.getAllByText('ui-users.loans.markAsMissing')).toBeTruthy();
     });
-    userEvent.click(getByText('stripes-smart-components.cddd.changeDueDate'));
-    userEvent.click(getByText('ui-users.renew'));
-    userEvent.click(getByText('ui-users.loans.claimReturned'));
-    expect(screen.getAllByText('ui-users.loans.claimReturned')).toBeTruthy();
-  });
-  it('When props ID and proxy ID are same with data', () => {
-    mockGetLodash.mockReset();
-    mockGetLodash.mockImplementation(() => {
-      return '';
+    it('Fee Fine Else Condition More than 1 loanAccountActions with Amount 0', () => {
+      mockGetLodash.mockReset();
+      mockGetLodash.mockImplementation(() => {
+        return 'Claimed returned';
+      });
+      mockAccounts.mockReset();
+      mockAccounts.mockImplementation(() => {
+        return true;
+      });
+      const updatedPropsData = {
+        ...propsData,
+        loanAccountActions: [
+          { acc: 0, amount: 0 },
+          { acc: 0, amount: 0 },
+        ],
+      };
+      renderLoanProxyDetails(updatedPropsData);
+      userEvent.click(screen.queryAllByRole('button')[5]);
+      userEvent.click(screen.queryAllByRole('button')[9]);
+      expect(screen.getAllByText('ui-users.loans.markAsMissing')).toBeTruthy();
     });
-    renderLoanProxyDetails({
-      ...propsData,
-      loanIsMissing: false,
+    it('Fee Fine Else Condition More than 1 loanAccountActions', () => {
+      mockGetLodash.mockReset();
+      mockGetLodash.mockImplementation(() => {
+        return 'Claimed returned';
+      });
+      mockAccounts.mockReset();
+      mockAccounts.mockImplementation(() => {
+        return true;
+      });
+      const updatedPropsData = {
+        ...propsData,
+        loanAccountActions: [{}, {}],
+      };
+      renderLoanProxyDetails(updatedPropsData);
+      userEvent.click(screen.queryAllByRole('button')[5]);
+      userEvent.click(screen.queryAllByRole('button')[9]);
+      expect(screen.getAllByText('ui-users.loans.markAsMissing')).toBeTruthy();
     });
-    expect(screen.getAllByText('ui-users.loans.claimReturned')).toBeTruthy();
-  });
-  it('When props ID and proxy ID are same with claims', () => {
-    mockGetLodash.mockReset();
-    mockGetLodash.mockImplementation((item, item2) => {
-      return item2.includes('contributors') ? undefined : 'Claimed returned';
-    });
-    const { getByText, getAllByText } = renderLoanProxyDetails(propsData);
+    it('Fee Fine Else Condition More than 1 loanAccountActions with open item', () => {
+      mockGetLodash.mockReset();
+      mockGetLodash.mockImplementation(() => {
+        return 'Claimed returned';
+      });
+      mockAccounts.mockReset();
+      mockAccounts.mockImplementation((item1, item2) => {
+        return item2 === 'open';
+      });
+      const updatedPropsData = { ...propsData, loanAccountActions: [{}, {}] };
+      renderLoanProxyDetails(updatedPropsData);
 
-    userEvent.click(getAllByText('ui-users.loans.declareLost')[0]);
-    userEvent.click(getAllByText('ui-users.loans.declareLost')[1]);
-    userEvent.click(screen.queryAllByRole('button')[0]);
-    userEvent.click(screen.queryAllByRole('button')[5]);
-    userEvent.click(screen.queryAllByRole('button')[11]);
-    userEvent.click(getByText('ui-users.loans.markAsMissing'));
-    userEvent.click(getByText('Cancel Form'));
-    userEvent.click(getByText('Reset Form'));
-    userEvent.click(getByText('Submit Form'));
-    userEvent.click(getByText('Close Button'));
-    expect(screen.getAllByText('ui-users.loans.markAsMissing')).toBeTruthy();
-  });
-  it('Fee Fine Else Condition More than 1 loanAccountActions with Amount 0', () => {
-    mockGetLodash.mockReset();
-    mockGetLodash.mockImplementation(() => {
-      return 'Claimed returned';
+      userEvent.click(screen.queryAllByRole('button')[5]);
+      expect(screen.getAllByText('ui-users.loans.markAsMissing')).toBeTruthy();
     });
-    mockAccounts.mockReset();
-    mockAccounts.mockImplementation(() => {
-      return true;
+    it('Fee Fine Else Condition More than 1 loanAccountActions with new loan', () => {
+      mockGetLodash.mockReset();
+      mockGetLodash.mockImplementation(() => {
+        return 'Claimed returned';
+      });
+      mockAccounts.mockReset();
+      mockAccounts.mockImplementation(() => {
+        return false;
+      });
+      let updatedPropsData = {
+        ...propsData,
+        loanAccountActions: [{}, {}],
+      };
+      renderLoanProxyDetails(updatedPropsData);
+      updatedPropsData = {
+        ...updatedPropsData,
+        loan: { ...updatedPropsData.loan, item: { status: { name: 'new' } } },
+      };
+      userEvent.click(screen.queryAllByRole('button')[5]);
+      expect(screen.getAllByText('ui-users.loans.markAsMissing')).toBeTruthy();
     });
-    const updatedPropsData = {
-      ...propsData,
-      loanAccountActions: [
-        { acc: 0, amount: 0 },
-        { acc: 0, amount: 0 },
-      ],
-    };
-    renderLoanProxyDetails(updatedPropsData);
-    userEvent.click(screen.queryAllByRole('button')[5]);
-    userEvent.click(screen.queryAllByRole('button')[9]);
-    expect(screen.getAllByText('ui-users.loans.markAsMissing')).toBeTruthy();
-  });
-  it('Fee Fine Else Condition More than 1 loanAccountActions', () => {
-    mockGetLodash.mockReset();
-    mockGetLodash.mockImplementation(() => {
-      return 'Claimed returned';
-    });
-    mockAccounts.mockReset();
-    mockAccounts.mockImplementation(() => {
-      return true;
-    });
-    const updatedPropsData = {
-      ...propsData,
-      loanAccountActions: [{}, {}],
-    };
-    renderLoanProxyDetails(updatedPropsData);
-    userEvent.click(screen.queryAllByRole('button')[5]);
-    userEvent.click(screen.queryAllByRole('button')[9]);
-    expect(screen.getAllByText('ui-users.loans.markAsMissing')).toBeTruthy();
-  });
-  it('Fee Fine Else Condition More than 1 loanAccountActions with open item', () => {
-    mockGetLodash.mockReset();
-    mockGetLodash.mockImplementation(() => {
-      return 'Claimed returned';
+    it('Component is loading with out policies', () => {
+      mockGetLodash.mockReset();
+      mockGetLodash.mockImplementation(() => {
+        return 'Claimed returned';
+      });
+      mockAccounts.mockReset();
+      mockAccounts.mockImplementation(() => {
+        return false;
+      });
+      const updatedPropsData = {
+        ...propsData,
+        isLoading: true,
+        loanPolicies: {
+          '985fd5a1-3634-4b0d-8c13-0d4fcf0b8afa': false,
+        },
+      };
+      renderLoanProxyDetails(updatedPropsData);
+      expect(screen.getAllByText('ui-users.loans.history')).toBeTruthy();
     });
-    mockAccounts.mockReset();
-    mockAccounts.mockImplementation((item1, item2) => {
-      return item2 === 'open';
+    it('Component is loading with close modal', () => {
+      mockGetLodash.mockReset();
+      mockGetLodash.mockImplementation(() => {
+        return 'Claimed returned';
+      });
+      mockAccounts.mockReset();
+      mockAccounts.mockImplementation(() => {
+        return false;
+      });
+      const updatedPropsData = {
+        ...propsData,
+        isLoading: false,
+        loanPolicies: {
+          '985fd5a1-3634-4b0d-8c13-0d4fcf0b8afa': false,
+        },
+      };
+      renderLoanProxyDetails(updatedPropsData);
+      expect(screen.getAllByText('Close Modal')).toBeTruthy();
     });
-    const updatedPropsData = { ...propsData, loanAccountActions: [{}, {}] };
-    renderLoanProxyDetails(updatedPropsData);
-
-    userEvent.click(screen.queryAllByRole('button')[5]);
-    expect(screen.getAllByText('ui-users.loans.markAsMissing')).toBeTruthy();
-  });
-  it('Fee Fine Else Condition More than 1 loanAccountActions with new loan', () => {
-    mockGetLodash.mockReset();
-    mockGetLodash.mockImplementation(() => {
-      return 'Claimed returned';
+    it('Component is loading with declared lost', () => {
+      mockGetLodash.mockReset();
+      mockGetLodash.mockImplementation((item) => {
+        return item.filter ? item.filter : 'Declared lost';
+      });
+      mockAccounts.mockReset();
+      mockAccounts.mockImplementation(() => {
+        return false;
+      });
+      const updatedPropsData = {
+        ...propsData,
+        isLoading: false,
+        loanActionsWithUser: [
+          {
+            action: 'Declared lost',
+            filter: 'declaredLost',
+            metadata: {
+              updatedDate: '2023-05-01'
+            }
+          }
+        ],
+      };
+      renderLoanProxyDetails(updatedPropsData);
+      expect(screen.getAllByText('ui-users.loans.details.borrower')).toBeTruthy();
     });
-    mockAccounts.mockReset();
-    mockAccounts.mockImplementation(() => {
-      return false;
+    it('Component is loading with age', () => {
+      mockGetLodash.mockReset();
+      mockGetLodash.mockImplementation((item) => {
+        return item.filter ? item.filter : 'Aged to lost';
+      });
+      mockAccounts.mockReset();
+      mockAccounts.mockImplementation(() => {
+        return false;
+      });
+      mockIsEmpty.mockReset();
+      mockIsEmpty.mockImplementation(() => true);
+      const updatedPropsData = {
+        ...propsData,
+        isLoading: false,
+        loanActionsWithUser: [
+          {
+            action: 'User Call',
+            filter: 'itemAgedToLost',
+            metadata: {
+              updatedDate: '2023-05-01'
+            }
+          }
+        ],
+      };
+      const { getAllByText } = renderLoanProxyDetails(updatedPropsData);
+      userEvent.click(getAllByText('Close Modal')[0]);
+      userEvent.click(screen.getAllByRole('button')[1]);
+      expect(screen.getAllByText('Close Modal')).toBeTruthy();
     });
-    let updatedPropsData = {
-      ...propsData,
-      loanAccountActions: [{}, {}],
-    };
-    renderLoanProxyDetails(updatedPropsData);
-    updatedPropsData = {
-      ...updatedPropsData,
-      loan: { ...updatedPropsData.loan, item: { status: { name: 'new' } } },
-    };
-    userEvent.click(screen.queryAllByRole('button')[5]);
-    expect(screen.getAllByText('ui-users.loans.markAsMissing')).toBeTruthy();
   });
-  it('Component is loading with out policies', () => {
-    mockGetLodash.mockReset();
-    mockGetLodash.mockImplementation(() => {
-      return 'Claimed returned';
-    });
-    mockAccounts.mockReset();
-    mockAccounts.mockImplementation(() => {
-      return false;
-    });
-    const updatedPropsData = {
+
+  describe('disable all open loan action when user is virtual patron', () => {
+    const virtualPatronPropsData = {
       ...propsData,
-      isLoading: true,
-      loanPolicies: {
-        '985fd5a1-3634-4b0d-8c13-0d4fcf0b8afa': false,
-      },
+      user: {
+        ...propsData.user,
+        type: 'dcb',
+      }
     };
-    renderLoanProxyDetails(updatedPropsData);
-    expect(screen.getAllByText('ui-users.loans.history')).toBeTruthy();
-  });
-  it('Component is loading with close modal', () => {
-    mockGetLodash.mockReset();
-    mockGetLodash.mockImplementation(() => {
-      return 'Claimed returned';
+
+    it('should disable Renew button', () => {
+      renderLoanProxyDetails({
+        ...virtualPatronPropsData,
+      });
+      expect(screen.getByRole('button', { name:'ui-users.renew' })).toBeDisabled();
     });
-    mockAccounts.mockReset();
-    mockAccounts.mockImplementation(() => {
-      return false;
+
+    it('should disable "Claim returned" button', () => {
+      renderLoanProxyDetails({
+        ...virtualPatronPropsData,
+      });
+      expect(screen.getByRole('button', { name:'ui-users.loans.claimReturned' })).toBeDisabled();
     });
-    const updatedPropsData = {
-      ...propsData,
-      isLoading: false,
-      loanPolicies: {
-        '985fd5a1-3634-4b0d-8c13-0d4fcf0b8afa': false,
-      },
-    };
-    renderLoanProxyDetails(updatedPropsData);
-    expect(screen.getAllByText('Close Modal')).toBeTruthy();
-  });
-  it('Component is loading with declared lost', () => {
-    mockGetLodash.mockReset();
-    mockGetLodash.mockImplementation((item) => {
-      return item.filter ? item.filter : 'Declared lost';
+    it('should disable "Change due date" button', () => {
+      renderLoanProxyDetails({
+        ...virtualPatronPropsData,
+      });
+      expect(screen.getByRole('button', { name:'stripes-smart-components.cddd.changeDueDate' })).toBeDisabled();
     });
-    mockAccounts.mockReset();
-    mockAccounts.mockImplementation(() => {
-      return false;
+    it('should disable "Declare lost" button', () => {
+      renderLoanProxyDetails({
+        ...virtualPatronPropsData,
+      });
+      expect(screen.getByRole('button', { name:'ui-users.loans.declareLost' })).toBeDisabled();
     });
-    const updatedPropsData = {
-      ...propsData,
-      isLoading: false,
-      loanActionsWithUser: [
-        {
-          action: 'Declared lost',
-          filter: 'declaredLost',
-          metadata: {
-            updatedDate: '2023-05-01'
-          }
-        }
-      ],
-    };
-    renderLoanProxyDetails(updatedPropsData);
-    expect(screen.getAllByText('ui-users.loans.details.borrower')).toBeTruthy();
-  });
-  it('Component is loading with age', () => {
-    mockGetLodash.mockReset();
-    mockGetLodash.mockImplementation((item) => {
-      return item.filter ? item.filter : 'Aged to lost';
+    it('should disable "New patron info" button', () => {
+      renderLoanProxyDetails({
+        ...virtualPatronPropsData,
+      });
+      expect(screen.getByRole('button', { name:'ui-users.loans.newPatronInfo' })).toBeDisabled();
     });
-    mockAccounts.mockReset();
-    mockAccounts.mockImplementation(() => {
-      return false;
+    it('should disable "New staff info" button', () => {
+      renderLoanProxyDetails({
+        ...virtualPatronPropsData,
+      });
+      expect(screen.getByRole('button', { name:'ui-users.loans.newStaffInfo' })).toBeDisabled();
     });
-    mockIsEmpty.mockReset();
-    mockIsEmpty.mockImplementation(() => true);
-    const updatedPropsData = {
-      ...propsData,
-      isLoading: false,
-      loanActionsWithUser: [
-        {
-          action: 'User Call',
-          filter: 'itemAgedToLost',
-          metadata: {
-            updatedDate: '2023-05-01'
-          }
-        }
-      ],
-    };
-    const { getAllByText } = renderLoanProxyDetails(updatedPropsData);
-    userEvent.click(getAllByText('Close Modal')[0]);
-    userEvent.click(screen.getAllByRole('button')[1]);
-    expect(screen.getAllByText('Close Modal')).toBeTruthy();
   });
 });
diff --git a/src/views/UserEdit/UserEdit.js b/src/views/UserEdit/UserEdit.js
index e885326f9..6698ff9c4 100644
--- a/src/views/UserEdit/UserEdit.js
+++ b/src/views/UserEdit/UserEdit.js
@@ -214,7 +214,7 @@ class UserEdit extends React.Component {
     }
 
     user.personal.addresses = toUserAddresses(user.personal.addresses); // eslint-disable-line no-param-reassign
-    user.personal.email = user.personal.email.trim();
+    user.personal.email = user.personal.email?.trim();
     user.departments = compact(user.departments);
 
     const { proxies, sponsors, permissions, servicePoints, preferredServicePoint } = user;
diff --git a/src/views/UserEdit/UserForm.js b/src/views/UserEdit/UserForm.js
index 648f62022..eb16cf854 100644
--- a/src/views/UserEdit/UserForm.js
+++ b/src/views/UserEdit/UserForm.js
@@ -26,6 +26,7 @@ import {
 import { EditCustomFieldsRecord } from '@folio/stripes/smart-components';
 import stripesFinalForm from '@folio/stripes/final-form';
 
+import { USER_TYPES } from '../../constants';
 import {
   EditUserInfo,
   EditExtendedInfo,
@@ -40,10 +41,11 @@ import getProxySponsorWarning from '../../components/util/getProxySponsorWarning
 import TenantsPermissionsAccordion from './TenantsPermissionsAccordion';
 
 import css from './UserForm.css';
-import { USER_TYPES } from '../../constants';
 
 export function validate(values) {
+  const isShadowUser = values?.type === USER_TYPES.SHADOW;
   const errors = {};
+
   errors.personal = {};
 
   if (!values.personal || !values.personal.lastName) {
@@ -54,11 +56,11 @@ export function validate(values) {
     errors.username = <FormattedMessage id="ui-users.errors.missingRequiredUsername" />;
   }
 
-  if (!values.patronGroup) {
+  if (!isShadowUser && !values.patronGroup) {
     errors.patronGroup = <FormattedMessage id="ui-users.errors.missingRequiredPatronGroup" />;
   }
 
-  if (!values.personal || !values.personal.preferredContactTypeId) {
+  if (!isShadowUser && (!values.personal || !values.personal.preferredContactTypeId)) {
     if (errors.personal) errors.personal.preferredContactTypeId = <FormattedMessage id="ui-users.errors.missingRequiredContactType" />;
     else errors.personal = { preferredContactTypeId: <FormattedMessage id="ui-users.errors.missingRequiredContactType" /> };
   }
diff --git a/src/views/UserEdit/UserForm.test.js b/src/views/UserEdit/UserForm.test.js
index 9548bdfa0..47a948dc8 100644
--- a/src/views/UserEdit/UserForm.test.js
+++ b/src/views/UserEdit/UserForm.test.js
@@ -1,6 +1,8 @@
 import React from 'react';
 import { FormattedMessage } from 'react-intl';
 
+import { USER_TYPES } from '../../constants';
+
 import { validate } from './UserForm';
 
 describe('UserForm', () => {
@@ -43,6 +45,11 @@ describe('UserForm', () => {
         expect(result.personal.preferredContactTypeId).toMatchObject(<FormattedMessage id="ui-users.errors.missingRequiredContactType" />);
       });
 
+      it('not requires personal.preferredContactTypeId for shadow user', () => {
+        const result = validate({ personal: {}, type: USER_TYPES.SHADOW });
+        expect(result.personal.preferredContactTypeId).not.toBeDefined();
+      });
+
       it('requires username when password is present', () => {
         const result = validate({ creds: { password: 'thunder-chicken' } });
         expect(result.username).toMatchObject(<FormattedMessage id="ui-users.errors.missingRequiredUsername" />);
@@ -53,6 +60,11 @@ describe('UserForm', () => {
         expect(result.patronGroup).toMatchObject(<FormattedMessage id="ui-users.errors.missingRequiredPatronGroup" />);
       });
 
+      it('not requires patronGroup for shadow user', () => {
+        const result = validate({ type: USER_TYPES.SHADOW });
+        expect(result.patronGroup).not.toBeDefined();
+      });
+
       it('requires personal.addresses to have an addressType', () => {
         const result = validate({ personal: { addresses: [{ 'monkey': 'bagel' }] } });
         expect(result.personal.addresses[0].addressType).toMatchObject(<FormattedMessage id="ui-users.errors.missingRequiredAddressType" />);