Connection to cloud service gets lost frequently

[Hoschi65]

Hi! First of all thanks for this integration, I have an Elco Aerotop Split heat pump and was able to install the integration without issues. I assume it uses some fallback config, because it shows some (gas related) entities that are not relevant for a heat pump and some others are missing. But basically it works, except for the frequent unavailability of the entities.

Example: Outside Temperature:

Any Idea what the reason for these outages is?

Thanks in advance!

[ilgio]

I'm in your situation too with a genus one boiler.
until July everything was working fine... then it started to blow

[Hoschi65]

It is definitely not a local network issue, maybe the polling frequency is too high and the API refuses to answer? I think we cannot solve this without support from the Dev.

[Hoschi65]

I was able to fix it, go to the device configuration menu in HA and change "Zone Scan Interval" from 180 to 360 seconds. I tried 300s first, but that was too short, still had some outages. With 360s it works since 2 days now.

[Hoschi65]

Found solution, see comment above.

[ilgio]

I had already put 600, but the problem continues

[Hoschi65]

Hm, sorry, I have no idea what the difference is, for me 360/60/600 works. And in Italy it's colder than in Germany, WTF?

[ilgio]

I put the same values ​​as you now, 360/60/600 but I can already see that in an hour it continues to disconnect

[ilgio]

Please reopen this discussion?

[Hoschi65]

Have you tried disabling the integration for a few hours?

[ilgio]

Yes for 12 hours

[Hoschi65]

Hm, sorry I can't help you.

[ilgio]

but are only you and I using this integration?😭

[Hoschi65]

No, in the meantime I found out that there are several bugs open for this issue, see #331 and #332 and #337 and #338

[ilgio]

I read everything. and so there is no solution. Too bad because I had a system that controlled my heating plant and now with the arrival of winter I have to disable everything because it won't work for me

[Hoschi65]

Have you tried the other intregration? Maybe this one works better for you? https://github.com/chomupashchuk/ariston-remotethermo-home-assistant-v2

[ilgio]

I have always used v2 for 3 years. Now I switched to v3 because it was skipping since May. But the problem is the same