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Make contact information more visible #156

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ManonGros opened this issue Jun 14, 2024 · 2 comments
Open

Make contact information more visible #156

ManonGros opened this issue Jun 14, 2024 · 2 comments
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enhancement New feature or request

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@ManonGros
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Is your feature request related to a problem? Please describe.
@MortenHofft I have had several times the case where people contact [email protected] when they mean to contact a collection or institution. It has happened now too many times to be random. I think maybe that's because they don't scroll down to find the contact information. They might just see the "contact" tab on the header and use that directly.

Describe the solution you'd like
Perhaps we could have a link to the contact information below the title? Next to the information about location and number of specimens (see the screenshot below).

Describe alternatives you've considered
I am open to suggestion on how to make the contact information easier to find.

Additional context
Screenshot 2024-06-14 at 08 14 57

PS: this isn't a high priority issue, it can wait.

@ManonGros ManonGros added the enhancement New feature or request label Jun 14, 2024
@MortenHofft
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It might not be random, but that doesn't mean they never discovered the contact section on the page.

It could also be because we have a prominent contact menu item that states

Contact us if you would like to contribute to the Global Registry of Scientific Collections, enounter any issue or have any question.

And that feels more safe than contacting some "random" person. We already have a very prominent Edit button as well. But it probably feels overwhelming. They just rather want to talk to you Marie!

How about this:

  • we already show the names of the contacts in the header, we make sure those link to the contact section.
  • you update the contact page to better describe when to contact us/you versus when/how to contact the publisher by email.

And then we evaluate again when some times has passed?

@ManonGros
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Thanks Morten, that sounds good! I will update the contact page.

Note that most of these emails I got were things like "I would like to order some bacterial strain" or "Could you loan me this specimen" or "could you count the scale on that specimen". So they were really meant for the institutions.

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