Unable to Install Jira in an organisation in the EU region.

[rodolfoBee]

Environment

SaaS (https://sentry.io/)

Steps to Reproduce

1. Try to install the Jira app in an organisation in the EU region following this guide: https://docs.sentry.io/product/integrations/issue-tracking/jira/

Organisation is on an sponsored plan on EU, same happened for orgs on Trial and Team plan.

Expected Result

The integration is installed.

Actual Result

The integration is not installed. Recording:

Screen.Recording.2024-04-05.at.14.10.43.mov

Org location:

Product Area

Settings - Integrations

Link

No response

DSN

No response

Version

No response

[getsantry]

Assigning to @getsentry/support for routing ⏲️

[getsantry]

Routing to @getsentry/product-owners-settings-integrations for triage ⏲️

[kajtzu]

I'm the customer who stumbled on this today when moving (creating new) org to EU data residency 😀

[markstory]

Do you also happen to have the same jira workspace connected to another sentry org?

[kajtzu]

@markstory at the time of install there should not have been a sentry org associated with the same JIRA workspace. But yes, in the past the workspace was indeed connected to an (US data) sentry org.

Before attempting to install in the existing JIRA workspace and connecting to the new (EU data) sentry org, the sentry app was deleted from the JIRA workspace AND the old US org was scheduled for deletion.

I tried the install several times with removing/installing the app, following instructions etc. to the letter.

[kajtzu]

Tried reinstalling today and it worked on the first try. Unclear to say what the problem was on Friday.

[markstory]

Tried reinstalling today and it worked on the first try. Unclear to say what the problem was on Friday.

We delete integrations via scheduled background tasks. The successful attempt was likely after the deletion was processed.

[rodolfoBee]

I do have the integration installed on an organisation stored in the US.

[cathteng]

Does it work if you uninstall Jira from the existing org? I don't know if this is documented by it might be like the Github integration where you can only connect one Sentry org per Github org.

[rodolfoBee]

@cathteng the Jira integration can be installed on multiple organisations (I have it installed on 2 US orgs). The problem is installing it on an EU org while it is installed on US org(s).

[Jeroenkeesom]

Is there anything we can test in mean time, or is there already a solution/work around available?

[sentaur-athena]

@Jeroenkeesom are you facing the same issue? This happens to organizations that have the same Jira installed on two Sentry orgs in different regions. We don't have a solution for this yet.

[Jeroenkeesom]

Yes, it is,

but we have only one sentry org active (the old one is deleted), so jira should not be linked to the us sentry but only eu one.
I'm not looking for two links, but just a clean and helpdesk sent me to the linked ticket to get more info.

thank you for your help

[sentaur-athena]

Thanks for the context. This sounds like an organization deletion bug and not the same issue in the ticket. When an organization gets deleted the integration should get deleted as well and you wouldn't face this. Can you please send me both new and old org slugs?