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TROUBLESHOOTING.md

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Troubleshooting

Permission denied

  1. Enable GitHub Actions debug logging and re-run the workflow to see exactly which step is failing. Ensure you are using the latest version of the GitHub Action.

    ⚠️ WARNING! Enabling debug logging increases the chances of a secret being accidentally logged. While GitHub Actions will scrub secrets, please take extra caution when sharing these debug logs in publicly accessible places like GitHub issues.

    If you do not feel comfortable attaching the debug logs to a GitHub issue, please create the issue and then email the debug logs to [email protected], including the GitHub issue number in the subject line and email body.

  2. Ensure you have waited at least 5 minutes between making changes to the Workload Identity Pool, Workload Identity Provider, or IAM policies. Changes to these resources are eventually consistent. Usually they happen immediately, but sometimes they can take up to 5 minutes to propagate.

  3. Ensure actions/checkout@v4 is before the auth action in your workflow.

    steps:
  - uses: 'actions/checkout@v4'
  - uses: 'google-github-actions/auth@v2'

  4. Ensure the value for workload_identity_provider is the full Provider name, not the Pool name:

    - projects/NUMBER/locations/global/workloadIdentityPools/POOL
+ projects/NUMBER/locations/global/workloadIdentityPools/POOL/providers/PROVIDER

  5. Ensure the workload_identity_provider uses the Google Cloud Project number. Workload Identity Federation does not accept Google Cloud Project IDs.

    - projects/my-project/locations/global/workloadIdentityPools/my-pool/providers/my-provider
+ projects/1234567890/locations/global/workloadIdentityPools/my-pool/providers/my-provider

  6. Ensure that you have the correct permissions: for the job in your workflow, per the usage docs:

    permissions:
  contents: 'read'
  id-token: 'write'

  7. Ensure you have created an Attribute Mapping for any Attribute Conditions or Service Account Impersonation principals. You cannot create an Attribute Condition unless you map that value from the incoming GitHub OIDC token. You cannot grant permissions on an attribute unless you map that value from the incoming GitHub OIDC token.

    ℹ️ TIP! Use the GitHub Actions OIDC Debugger to print the list of token claims and compare them to your Attribute Mappings and Attribute Conditions.

  8. Ensure you have the correct character casing and capitalization. GitHub does not distinguish between "foobar" and "FooBar", but Google Cloud does. Ensure any Attribute Conditions use the correct capitalization. The capitalization must match what is in the GitHub Actions OIDC token.

  9. Check the specific error message that is returned.

    • If the error message includes "Failed to generate Google Cloud federated token", it means admission into the Workload Identity Pool failed. Check your Attribute Conditions.

    • If the error message includes "Failed to generate OAuth 2.0 Access Token", it means Service Account Impersonation failed. Check your Service Account Impersonation settings and ensure the principalSet is correct.

  10. Enable Admin Read, Data Read, and Data Write Audit Logging for Identity and Access Management (IAM) in your Google Cloud project.

    ⚠️ WARNING! This will increase log volume which may increase costs. You can disable this audit logging after you have debugged the issue.

    Try to authenticate again, and then explore the logs for your Workload Identity Provider and Workload Identity Pool. Sometimes these error messages are helpful in identifying the root cause.

  11. If failures are coming from a different GitHub Action step, please file an issue against that repository. The auth action exports Google Application Default Credentials (ADC). Ask the action author to ensure they are processing ADC correctly and using the latest versions of the Google client libraries.

    We do not have control over GitHub Actions outside of the google-github-actions GitHub organization.

Subject exceeds the 127 byte limit

If you get an error like:

The size of mapped attribute exceeds the 127 bytes limit.

it means that the GitHub OIDC token had a claim that exceeded the maximum allowed value of 127 bytes. In general, 1 byte = 1 character. This most common reason this occurs is due to long repo names or long branch names.

This is a limit imposed by Google Cloud IAM. We have no control over this value. It is documented here. Please file feedback with the Google Cloud IAM team. The only mitigation is to use shorter repo names or shorter branch names.

Token lifetime cannot exceed 1 hour

If you get an error like:

The access token lifetime cannot exceed 3600 seconds.

it means that there is likely clock skew between where you are running the auth GitHub Action and Google's servers. You can either install and configure ntp pointed at time.google.com, or adjust the access_token_lifetime value to something less than 3600s to allow for clock skew (3300s would allow for 5 minutes of clock skew).

Dirty git or bundled credentials

By default, the auth action exports credentials to the current workspace so that the credentials are automatically available to future steps and Docker-based actions. The credentials file is automatically removed when the job finishes.

This means, after the auth action runs, the workspace is dirty and contains a credentials file. This means creating a pull request, compiling a binary, or building a Docker container, will include said credential file. There are a few ways to fix this issue:

  • Add and commit the following lines to your .gitignore:

    # Ignore generated credentials from google-github-actions/auth
gha-creds-*.json

    This requires the auth action be v0.6.0 or later.

  • Re-order your steps. In most cases, you can re-order your steps such that auth comes after the "compilation" step:

    1. Checkout
2. Compile (e.g. "docker build", "go build", "git add")
3. Auth
4. Push

    This ensures that no authentication data is present during artifact creation.

  • In situations where auth must occur before compilation, you can use the output to exclude the credential:

    1. Checkout
2. Auth
3. Inject "${{ steps.auth.outputs.credentials_file_path }}" into ignore file (e.g. .gitignore, .dockerignore)
4. Compile (e.g. "docker build", "go build", "git add")
5. Push

Issuer in ID Token does not match the expected ones

If you get an error like:

The issuer in ID Token https://github.<company>.net/_services/token does not match the expected ones: https://token.actions.githubusercontent.com/

it means that the OIDC token's issuer and the Attribute Mapping do not match. There are a few common reasons why this happens:

  1. You made a typographical error. If you are using the public version of GitHub (https://github.com), the value for the oidc.issuerUri should be https://token.actions.githubusercontent.com.

  2. You are using a GitHub Enterprise Cloud installation and your GitHub administrator has configured a unique token URL. Use that URL for oidc.issuerUri instead of the public value. You must contact your GitHub administrator for assistance - our team does not have visibility into how your GitHub Enterprise Cloud instance is configured.

  3. You are using a GitHub Enterprise Server installation. In this case, you must contact your GitHub administrator to get the URL for OIDC token verification. This is usually https://github.company.com/_services/token, but it can be customized by the installation. Furthermore, your GitHub administrator may have disabled this functionality. You must contact your GitHub administrator for assistance - our team does not have visibility into how your GitHub Enterprise Server instance is configured.

Aggressive *** replacement in logs

When you use a GitHub Actions secret inside a workflow, each line of the secret is masked in log output. This is controlled by GitHub, not the auth action. We cannot change this behavior.

This can be problematic if your secret is a multi-line JSON string, since it means curly braces ({}) and brackets ([]) will likely be replaced as *** in the GitHub Actions log output. To avoid this, remove all unnecessary whitespace from the JSON and save the secret as a single-line JSON string. You can convert a multi-line JSON document to a single-line manually or by using a tool like jq:

cat credentials.json | jq -r tostring

Organizational Policy Constraints

ℹ️ NOTE! Your Google Cloud organization administrator controls these policies. You must work with your internal IT department to resolve OrgPolicy violations and constraints.

Workload Identity Providers

Your organization may restrict which external identity providers are permitted on your Google Cloud account. To enable GitHub Actions as a Workload Identity Pool and Provider, add the https://token.actions.githubusercontent.com to the allowed iam.workloadIdentityPoolProviders Org Policy constraint.

gcloud resource-manager org-policies allow "constraints/iam.workloadIdentityPoolProviders" \
  https://token.actions.githubusercontent.com

Service Account Key Export

Your organization may restrict exporting Service Account Keys. To enable Service Account Key export, set the iam.disableServiceAccountCreation to false.

gcloud resource-manager org-policies disable-enforce "constraints/iam.disableServiceAccountCreation"