User Feedback

Feedback about the portal comes through multiple channels, including:

Tags are used to identify issues associated with different phases of the project:

Process

Feedback is first processed by the IEC, and user account and globus issues are handled there.
If the problem concerns the Portal an issue is then filed in github with the triage tag.
A Portal developer reviews it, and may
- split it up into more fine-grained issues,
- note existing issues that cover the same ground,
- add notes to the issue clarifying the work to be done,
- or move it to a diffent repo, for instance portal-docs.
At this point either the triage tag is removed, and it is treated like any other internal issue, or it is closed.
Current work items are tracked with milestones.
Tags are used to identify issues that are not moving forward. Possible reasons include:
- Waiting to see if more people complain: on-hold
- Prerequisites not in place: blocked
- Not feasible, or just not a good idea: wontfix