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Strategy for tracking system usage #164

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bbranan opened this issue Jan 17, 2017 · 0 comments

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Service Pilot Com...

bbranan commented Jan 17, 2017 •

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A plan/strategy to understand how users are interacting with the system and what is or is not working (metrics analysis + interviews + ?)

Possible options:

Google Analytics (collecting analytics via profile ID, a couple ways to harvest data and display it in the UI. No way to look at this in aggregate.)
Feedback form - fed into a ticketing system (Zendesk) (helpscout)
Intercom for live chat or user-facing messages?
Mixpanel for tracking actions? (KISSmetrics) (Google Analytics Events)

bbranan assigned mdellabitta

bbranan added the service pilot label

bbranan added this to the Service Pilot Complete milestone

hannahfrost unassigned mdellabitta

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