Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Email open tracking is currently not functioning as expected for certain email providers. #11

Open
DharmikJagodana opened this issue Dec 30, 2023 · 2 comments

Comments

@DharmikJagodana
Copy link

Example
When sending emails to Gmail clients, the images do not load, and the system registers an "opened" event even when the user is in the inbox screen and has not yet opened the email.

Expected Behavior
The email open tracking should accurately detect when an email is opened, and the image rendering should work seamlessly across various email providers.

Steps to Reproduce

  1. Send an email to a Gmail account with email open tracking enabled.
  2. Observe that the images do not load properly.
  3. Check the tracking system, which erroneously registers an "opened" event even before the email is opened.

Additional Information

  • This issue is not limited to Gmail and may affect other email providers.
@albiorixUA
Copy link

@LoicMahieu ping

@LoicMahieu
Copy link
Member

Gmail (and some others providers) treats images and html contents to indeed prevent us to track their user. If you have any idea to workaround, send a PR ;)

Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment
Labels
None yet
Projects
None yet
Development

No branches or pull requests

3 participants