diff --git a/docs/legal/fulfillment-policy.mdx b/docs/legal/fulfillment-policy.mdx new file mode 100644 index 00000000..5fee2c70 --- /dev/null +++ b/docs/legal/fulfillment-policy.mdx @@ -0,0 +1,61 @@ +# Open Interpreter Fulfillment Policy for the 01 Light + +This Policy outlines how **OPEN INTERPRETER, INC. DBA Open Interpreter** ("Company," "we," or "us") fulfills orders, handles shipping, and processes returns for the **01 Light** product. + +## 1. Product Description + +The **01 Light** is a physical product sold by Open Interpreter, Inc. + +## 2. Delivery Policy + +### 2.1. Shipping Methods + +We ship the **01 Light** via standard shipping through our preferred carriers. + +### 2.2. Shipping Timeframes + +We strive to process and ship orders promptly. Estimated delivery timeframes will be provided in the near future based on your shipping address and chosen shipping method. + +### 2.3. Shipping Fees + +Shipping fees, if applicable, will be calculated and displayed during checkout based on your shipping address and chosen shipping method. + +## 3. Refund Policy + +### 3.1. Defective Product + +If you receive a defective **01 Light**, please contact our customer support team within 14 days of delivery. We will arrange for a replacement or issue a full refund, including shipping costs. + +### 3.2. Incorrect Shipment + +If you receive an incorrect product, please contact our customer support team within 14 days of delivery. We will arrange for the correct product to be shipped to you and provide a prepaid shipping label for the return of the incorrect item. + +## 4. Return Policy + +### 4.1. Eligibility + +The **01 Light** may be returned within 30 days of delivery for a refund, provided that the product is unused, in its original packaging, and in resalable condition. + +### 4.2. Return Shipping + +The customer is responsible for return shipping costs, unless the return is due to our error (e.g., defective product or incorrect shipment). + +### 4.3. Refund Processing + +Upon receipt and inspection of the returned product, we will issue a refund for the purchase price, less any applicable restocking fees, to the original payment method. + +## 5. Cancellation Policy + +### 5.1. Order Cancellation + +You may cancel your order for the **01 Light** at no cost any time before the order has been processed and shipped. Please contact our customer support team to request a cancellation. + +### 5.2. Processed Orders + +Once an order has been processed and shipped, it can no longer be cancelled. You may request a return in accordance with our Return Policy. + +## 6. Customer Support + +For inquiries, requests, or concerns regarding your order, refund, return, or any other aspect of this Policy, please contact our customer support team at help@openinterpreter.com. We will make every effort to address your concerns promptly and provide a satisfactory resolution in accordance with this Policy and applicable laws. + +This Policy is governed by and construed in accordance with the laws of the State of Washington, without giving effect to any principles of conflicts of law. diff --git a/docs/mint.json b/docs/mint.json index 63bb7ea6..1ac5338e 100644 --- a/docs/mint.json +++ b/docs/mint.json @@ -55,6 +55,10 @@ { "group": "Bodies", "pages": ["bodies/01-light", "bodies/01-heavy"] + }, + { + "group": "Legal", + "pages": ["legal/fulfillment-policy"] } ], "feedback": {