Email not sent, notification appears

[ferfar92]

Hello, I hope you are well.

I have installed the plugin, and configured correctly so that the "reminder" is sent before the due date and after the due date of the task activities.

After several days, a "notification" of delayed homework appeared for students who had not contemplated said activity, this is correct, however, it only appears as a notification in moodle, and it did not send any email notifying of the delay.

• My cron is set up correctly, I also have notifications set to be sent by mail.
• My moodle version is 3.9.

I look forward to your prompt reply. Greetings!

[isuru89]

@ferfar92
The plugin interacts only with Moodle's core messaging system which handles both emails and internal notifications. Generally, the plugin will call the Moodle core function send_message to send a reminder message to this user with this content, and then Moodle internally figures out how to send that to a particular user based on Moodle configurations or user preferences of message outputs.

However, the plugin exposes new message types to be controlled, with the pattern of reminders_* (There are currently 6 message types exposed, such as, reminders_site, reminders_user, reminders_due, reminders_course, reminders_coursecategory and reminders_group)

I feel like this is some (mis)configuration on setting up emails for the messages of the above types. Could you please check whether the above message types are whitelisted for sending emails in Moodle admin settings?

Thanks.

[ferfar92]

I enclose the capture, where it is seen that the above-mentioned notifications that are configured to be sent via web and email.

Extra information: My server is VPS, and the incoming and outgoing mail are configured and certified.

Thanks for your quick response!

[ferfar92]

Hello.

Despite having the configurations, the mail still does not arrive, notifying the next task to be delivered or that it is overdue.

I am still waiting for your comments, greetings!

[isuru89]

@ferfar92

1. Can you verify other emails are sending from the site (non-related to this plugin such as user onboarding etc.)
2. Also, can you send me a corn log where reminders suppose to trigger and send.

[ferfar92]

Hi @isuru89. I confirm that my mail plugin works perfectly, the notifications of tasks, quizzes, etc. reach your profile and personal mail.

I did not understand what you mean by "corn log" and if you would kindly tell me how to obtain it, I would appreciate it.

Greetings!

[ferfar92]

Hi @isuru89.

In follow-up of the problem:

In the plugin settings, check the box to send a notification when "any visible event" has been modified in the calendar.

After modifying a calendar event (Task), the following error occurred (screenshot annex).

I am still waiting for your prompt reply.

Greetings!

[isuru89]

@ferfar92
The above issue is fixed with plugin version 2.3.1. See here: #126

Could you please upgrade to that version and let me know?