From 90699c3d4abb3288430a147290934cb338bea805 Mon Sep 17 00:00:00 2001 From: jordan-ivpn <74565577+jordan-ivpn@users.noreply.github.com> Date: Tue, 23 Apr 2024 13:03:44 -0600 Subject: [PATCH] Update i-forgot-my-ivpn-account-id-what-should-i-do.md --- ...got-my-ivpn-account-id-what-should-i-do.md | 21 +++++++++++++++---- 1 file changed, 17 insertions(+), 4 deletions(-) diff --git a/src/content/pages/knowledgebase/passwords/i-forgot-my-ivpn-account-id-what-should-i-do.md b/src/content/pages/knowledgebase/passwords/i-forgot-my-ivpn-account-id-what-should-i-do.md index a4ea47043..b199ff10e 100644 --- a/src/content/pages/knowledgebase/passwords/i-forgot-my-ivpn-account-id-what-should-i-do.md +++ b/src/content/pages/knowledgebase/passwords/i-forgot-my-ivpn-account-id-what-should-i-do.md @@ -11,10 +11,23 @@ weight: 10 --- # I forgot my IVPN Account ID. What should I do? -The IVPN username begins with letters 'i-..' or 'ivpn..' +The IVPN Account ID looks with `i-XXXX-XXXX-XXXX` or `ivpnXXXXXXXX`. -To locate the IVPN username in old, 'ivpnXXXXXXXX' format, log in to the [Client Area](/account/) with your email address and your current password. +To locate the IVPN Account ID in the original, `ivpnXXXXXXXX` format, log into the [Client Area](/account/) with your email address and your current password. -Your IVPN username can also be found in the **Account details** area of our mobile apps or by clicking on the small IVPN app icon in your menu bar/system tray and navigating to **Account** menu element. +Your IVPN Account ID can also be found in the **Settings > Account** area in the IVPN App for all platforms. Click or tap the **Account** icon (minimalist head-with-shoulders button on the app's main screen) to access the Account screen. -We can also try and look up your account ID if you can send us an email (support@ivpn.net) with the information of your last purchase, such as **Invoice ID**, **Payment method** used, **Date and time** of the payment and **Amount paid**. **The last 4 digits of your bank card** (if paid with card), **Transaction ID** if it was a PayPal or a Bitcoin purchase. +We can also try and look up your IVPN Account ID if you send us an email (support@ivpn.net) with the information of your last purchase. Use [PGP encryption](/knowledgebase/general/how-do-i-send-a-secure-pgp-encrypted-email-to-ivpn/) for the message if you prefer. + +For card payments on made on our website, provide: +- **first 6 digits** of the card +- **last 4 digits** of the card +- **expiry date** of the card + +For PayPal, Bitcoin, or Monero payments, provide the **transaction ID**. + +For Android payments, provide the **Google Invoice ID** (starts with [GPA](https://support.google.com/store/answer/6160235)). + +If there was a successful payment to Apple, please provide us with the [invoice from Apple](https://support.apple.com/en-gb/HT204088). The personal details, like mailing address and email address, are not required, though we do need to see the Invoice ID and Document Number from Apple. + +For voucher payments, provide the **voucher code**.