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PaloAlto 5450 bug #15

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inetman28 opened this issue Oct 20, 2022 · 8 comments
Open

PaloAlto 5450 bug #15

inetman28 opened this issue Oct 20, 2022 · 8 comments

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@inetman28
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inetman28 commented Oct 20, 2022 •
edited by zbbfufu
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hi, I found one new bug out
it affects at least palo alto 5450 which is a chassis firewall

with 5260 everythings are going well

An error has occurred while serving metrics:

14 error(s) occurred:
* [from Gatherer #2] collected metric "panos_interface_counter_hw_obytes" { label:<name:"category" value:"hw" > label:<name:"domain" value:"interface_counter" > label:<name:"name" value:"" > gauge:<value:0 > } was collected before with the same name and label values
* [from Gatherer #2] collected metric "panos_interface_counter_hw_idrops" { label:<name:"category" value:"hw" > label:<name:"domain" value:"interface_counter" > label:<name:"name" value:"" > gauge:<value:0 > } was collected before with the same name and label values
* [from Gatherer #2] collected metric "panos_interface_counter_hw_ipackets" { label:<name:"category" value:"hw" > label:<name:"domain" value:"interface_counter" > label:<name:"name" value:"" > gauge:<value:0 > } was collected before with the same name and label values
* [from Gatherer #2] collected metric "panos_interface_counter_hw_opackets" { label:<name:"category" value:"hw" > label:<name:"domain" value:"interface_counter" > label:<name:"name" value:"" > gauge:<value:0 > } was collected before with the same name and label values
* [from Gatherer #2] collected metric "panos_interface_counter_hw_ierrors" { label:<name:"category" value:"hw" > label:<name:"domain" value:"interface_counter" > label:<name:"name" value:"" > gauge:<value:0 > } was collected before with the same name and label values
* [from Gatherer #2] collected metric "panos_interface_counter_hw_ibytes" { label:<name:"category" value:"hw" > label:<name:"domain" value:"interface_counter" > label:<name:"name" value:"" > gauge:<value:0 > } was collected before with the same name and label values
* [from Gatherer #2] collected metric "panos_interface_counter_hw_tx_unicast" { label:<name:"category" value:"hw" > label:<name:"domain" value:"interface_counter" > label:<name:"name" value:"" > gauge:<value:0 > } was collected before with the same name and label values
* [from Gatherer #2] collected metric "panos_interface_counter_hw_tx_multicast" { label:<name:"category" value:"hw" > label:<name:"domain" value:"interface_counter" > label:<name:"name" value:"" > gauge:<value:0 > } was collected before with the same name and label values
* [from Gatherer #2] collected metric "panos_interface_counter_hw_rx_broadcast" { label:<name:"category" value:"hw" > label:<name:"domain" value:"interface_counter" > label:<name:"name" value:"" > gauge:<value:0 > } was collected before with the same name and label values
* [from Gatherer #2] collected metric "panos_interface_counter_hw_rx_unicast" { label:<name:"category" value:"hw" > label:<name:"domain" value:"interface_counter" > label:<name:"name" value:"" > gauge:<value:0 > } was collected before with the same name and label values
* [from Gatherer #2] collected metric "panos_interface_counter_hw_rx_multicast" { label:<name:"category" value:"hw" > label:<name:"domain" value:"interface_counter" > label:<name:"name" value:"" > gauge:<value:0 > } was collected before with the same name and label values
* [from Gatherer #2] collected metric "panos_interface_counter_hw_rx_bytes" { label:<name:"category" value:"hw" > label:<name:"domain" value:"interface_counter" > label:<name:"name" value:"" > gauge:<value:0 > } was collected before with the same name and label values
* [from Gatherer #2] collected metric "panos_interface_counter_hw_tx_broadcast" { label:<name:"category" value:"hw" > label:<name:"domain" value:"interface_counter" > label:<name:"name" value:"" > gauge:<value:0 > } was collected before with the same name and label values
* [from Gatherer #2] collected metric "panos_interface_counter_hw_tx_bytes" { label:<name:"category" value:"hw" > label:<name:"domain" value:"interface_counter" > label:<name:"name" value:"" > gauge:<value:0 > } was collected before with the same name and label values
@zbbfufu
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zbbfufu commented Oct 25, 2022

Hi @inetman28,
Thanks for reporting this issue.

In a first analysis, it looks like you have multiple hardware interfaces with the same name.

Could you try to query your 5450 API to get more information about the hardware interface counter metrics ?

<show><counter><interface>all</interface></counter></show>
  • Submit
  • Provide the resulting XML document ?

Regards,

@inetman28
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hi
thanks for your code and answer

that looks like

<response status="success"><result>
  <ifnet>
    <ifnet>
      <entry>
        <icmp_frag>0</icmp_frag>
        <ifwderrors>0</ifwderrors>
        <ierrors>0</ierrors>
        <macspoof>0</macspoof>
        <pod>0</pod>
        <flowstate>0</flowstate>
        <ipspoof>0</ipspoof>
        <teardrop>0</teardrop>
        <ibytes>0</ibytes>
        <noarp>0</noarp>
        <sctp_conn>0</sctp_conn>
        <noroute>0</noroute>
        <noneigh>0</noneigh>
        <nomac>0</nomac>
        <l2_encap>0</l2_encap>
        <zonechange>0</zonechange>
        <other_conn>0</other_conn>
        <obytes>0</obytes>
        <land>0</land>
        <name>ethernet1/2</name>
        <tcp_conn>0</tcp_conn>
        <neighpend>0</neighpend>
        <ipackets>0</ipackets>
        <opackets>0</opackets>
        <l2_decap>0</l2_decap>
        <udp_conn>0</udp_conn>
        <idrops>0</idrops>
      </entry>
      <entry>
        <icmp_frag>0</icmp_frag>
        <ifwderrors>0</ifwderrors>
        <ierrors>0</ierrors>
        <macspoof>0</macspoof>
        <pod>0</pod>
        <flowstate>0</flowstate>
        <ipspoof>0</ipspoof>
        <teardrop>0</teardrop>
        <ibytes>0</ibytes>
        <noarp>0</noarp>
        <sctp_conn>0</sctp_conn>
        <noroute>0</noroute>
        <noneigh>0</noneigh>
        <nomac>0</nomac>
        <l2_encap>0</l2_encap>
        <zonechange>0</zonechange>
        <other_conn>0</other_conn>
        <obytes>0</obytes>
        <land>0</land>
        <name>ethernet1/2.11</name>
        <tcp_conn>0</tcp_conn>
        <neighpend>0</neighpend>
        <ipackets>0</ipackets>
        <opackets>0</opackets>
        <l2_decap>0</l2_decap>
        <udp_conn>0</udp_conn>
        <idrops>0</idrops>
      </entry>
      <entry>
        <icmp_frag>0</icmp_frag>
        <ifwderrors>0</ifwderrors>
        <ierrors>0</ierrors>
        <macspoof>0</macspoof>
        <pod>0</pod>
        <flowstate>0</flowstate>
        <ipspoof>0</ipspoof>
        <teardrop>0</teardrop>
        <ibytes>0</ibytes>
        <noarp>0</noarp>
        <sctp_conn>0</sctp_conn>
        <noroute>0</noroute>
        <noneigh>0</noneigh>
        <nomac>0</nomac>
        <l2_encap>0</l2_encap>
        <zonechange>0</zonechange>
        <other_conn>0</other_conn>
        <obytes>0</obytes>
        <land>0</land>
        <name>ethernet1/2.12</name>
        <tcp_conn>0</tcp_conn>
        <neighpend>0</neighpend>
        <ipackets>0</ipackets>
        <opackets>0</opackets>
        <l2_decap>0</l2_decap>
        <udp_conn>0</udp_conn>
        <idrops>0</idrops>
      </entry>
      <entry>
        <icmp_frag>0</icmp_frag>
        <ifwderrors>0</ifwderrors>
        <ierrors>0</ierrors>
        <macspoof>0</macspoof>
        <pod>0</pod>
        <flowstate>0</flowstate>
        <ipspoof>0</ipspoof>
        <teardrop>0</teardrop>
        <ibytes>0</ibytes>
        <noarp>0</noarp>
        <sctp_conn>0</sctp_conn>
        <noroute>0</noroute>
        <noneigh>0</noneigh>
        <nomac>0</nomac>
        <l2_encap>0</l2_encap>
        <zonechange>0</zonechange>
        <other_conn>0</other_conn>
        <obytes>0</obytes>
        <land>0</land>
        <name>ethernet1/2.13</name>
        <tcp_conn>0</tcp_conn>
        <neighpend>0</neighpend>
        <ipackets>0</ipackets>
        <opackets>0</opackets>
        <l2_decap>0</l2_decap>
        <udp_conn>0</udp_conn>
        <idrops>0</idrops>
      </entry>
      <entry>
        <icmp_frag>0</icmp_frag>
        <ifwderrors>0</ifwderrors>
        <ierrors>0</ierrors>
        <macspoof>0</macspoof>
        <pod>0</pod>
        <flowstate>0</flowstate>
        <ipspoof>0</ipspoof>
        <teardrop>0</teardrop>
        <ibytes>0</ibytes>
        <noarp>0</noarp>
        <sctp_conn>0</sctp_conn>
        <noroute>0</noroute>
        <noneigh>0</noneigh>
        <nomac>0</nomac>
        <l2_encap>0</l2_encap>
        <zonechange>0</zonechange>
        <other_conn>0</other_conn>
        <obytes>0</obytes>
        <land>0</land>
        <name>ethernet1/2.14</name>
        <tcp_conn>0</tcp_conn>
        <neighpend>0</neighpend>
        <ipackets>0</ipackets>
        <opackets>0</opackets>
        <l2_decap>0</l2_decap>
        <udp_conn>0</udp_conn>
        <idrops>0</idrops>
      </entry>
      <entry>
        <icmp_frag>0</icmp_frag>
        <ifwderrors>0</ifwderrors>
        <ierrors>0</ierrors>
        <macspoof>0</macspoof>
        <pod>0</pod>
        <flowstate>0</flowstate>
        <ipspoof>0</ipspoof>
        <teardrop>0</teardrop>
        <ibytes>0</ibytes>
        <noarp>0</noarp>
        <sctp_conn>0</sctp_conn>
        <noroute>0</noroute>
        <noneigh>0</noneigh>
        <nomac>0</nomac>
        <l2_encap>0</l2_encap>
        <zonechange>0</zonechange>
        <other_conn>0</other_conn>
        <obytes>0</obytes>
        <land>0</land>
        <name>ae4</name>
        <tcp_conn>0</tcp_conn>
        <neighpend>0</neighpend>
        <ipackets>0</ipackets>
        <opackets>0</opackets>
        <l2_decap>0</l2_decap>
        <udp_conn>0</udp_conn>
        <idrops>0</idrops>
      </entry>
      <entry>
        <icmp_frag>0</icmp_frag>
        <ifwderrors>0</ifwderrors>
        <ierrors>0</ierrors>
        <macspoof>0</macspoof>
        <pod>0</pod>
        <flowstate>0</flowstate>
        <ipspoof>0</ipspoof>
        <teardrop>0</teardrop>
        <ibytes>5091540</ibytes>
        <noarp>0</noarp>
        <sctp_conn>0</sctp_conn>
        <noroute>0</noroute>
        <noneigh>0</noneigh>
        <nomac>0</nomac>
        <l2_encap>0</l2_encap>
        <zonechange>0</zonechange>
        <other_conn>0</other_conn>
        <obytes>0</obytes>
        <land>0</land>
        <name>ae4.101</name>
        <tcp_conn>0</tcp_conn>
        <neighpend>0</neighpend>
        <ipackets>84859</ipackets>
        <opackets>0</opackets>
        <l2_decap>0</l2_decap>
        <udp_conn>0</udp_conn>
        <idrops>0</idrops>
      </entry>
      <entry>
        <icmp_frag>0</icmp_frag>
        <ifwderrors>0</ifwderrors>
        <ierrors>0</ierrors>
        <macspoof>0</macspoof>
        <pod>0</pod>
        <flowstate>0</flowstate>
        <ipspoof>0</ipspoof>
        <teardrop>0</teardrop>
        <ibytes>5091540</ibytes>
        <noarp>0</noarp>
        <sctp_conn>0</sctp_conn>
        <noroute>0</noroute>
        <noneigh>0</noneigh>
        <nomac>0</nomac>
        <l2_encap>0</l2_encap>
        <zonechange>0</zonechange>
        <other_conn>0</other_conn>
        <obytes>0</obytes>
        <land>0</land>
        <name>ae4.114</name>
        <tcp_conn>0</tcp_conn>
        <neighpend>0</neighpend>
        <ipackets>84859</ipackets>
        <opackets>0</opackets>
        <l2_decap>0</l2_decap>
        <udp_conn>0</udp_conn>
        <idrops>0</idrops>
      </entry>
      <entry>
        <icmp_frag>0</icmp_frag>
        <ifwderrors>0</ifwderrors>
        <ierrors>0</ierrors>
        <macspoof>0</macspoof>
        <pod>0</pod>
        <flowstate>0</flowstate>
        <ipspoof>0</ipspoof>
        <teardrop>0</teardrop>
        <ibytes>5093040</ibytes>
        <noarp>0</noarp>
        <sctp_conn>0</sctp_conn>
        <noroute>0</noroute>
        <noneigh>0</noneigh>
        <nomac>0</nomac>
        <l2_encap>0</l2_encap>
        <zonechange>0</zonechange>
        <other_conn>0</other_conn>
        <obytes>0</obytes>
        <land>0</land>
        <name>ae4.1082</name>
        <tcp_conn>0</tcp_conn>
        <neighpend>0</neighpend>
        <ipackets>84884</ipackets>
        <opackets>0</opackets>
        <l2_decap>0</l2_decap>
        <udp_conn>0</udp_conn>
        <idrops>0</idrops>
      </entry>
      <entry>
        <icmp_frag>0</icmp_frag>
        <ifwderrors>0</ifwderrors>
        <ierrors>0</ierrors>
        <macspoof>0</macspoof>
        <pod>0</pod>
        <flowstate>0</flowstate>
        <ipspoof>0</ipspoof>
        <teardrop>0</teardrop>
        <ibytes>5092080</ibytes>
        <noarp>0</noarp>
        <sctp_conn>0</sctp_conn>
        <noroute>0</noroute>
        <noneigh>0</noneigh>
        <nomac>0</nomac>
        <l2_encap>0</l2_encap>
        <zonechange>0</zonechange>
        <other_conn>0</other_conn>
        <obytes>0</obytes>
        <land>0</land>
        <name>ae4.1254</name>
        <tcp_conn>0</tcp_conn>
        <neighpend>0</neighpend>
        <ipackets>84868</ipackets>
        <opackets>0</opackets>
        <l2_decap>0</l2_decap>
        <udp_conn>0</udp_conn>
        <idrops>0</idrops>
      </entry>
      <entry>
        <icmp_frag>0</icmp_frag>
        <ifwderrors>0</ifwderrors>
        <ierrors>0</ierrors>
        <macspoof>0</macspoof>
        <pod>0</pod>
        <flowstate>0</flowstate>
        <ipspoof>0</ipspoof>
        <teardrop>0</teardrop>
        <ibytes>5092980</ibytes>
        <noarp>0</noarp>
        <sctp_conn>0</sctp_conn>
        <noroute>0</noroute>
        <noneigh>0</noneigh>
        <nomac>0</nomac>
        <l2_encap>0</l2_encap>
        <zonechange>0</zonechange>
        <other_conn>0</other_conn>
        <obytes>0</obytes>
        <land>0</land>
        <name>ae4.1354</name>
        <tcp_conn>0</tcp_conn>
        <neighpend>0</neighpend>
        <ipackets>84883</ipackets>
        <opackets>0</opackets>
        <l2_decap>0</l2_decap>
        <udp_conn>0</udp_conn>
        <idrops>0</idrops>
      </entry>
      <entry>
        <icmp_frag>0</icmp_frag>
        <ifwderrors>0</ifwderrors>
        <ierrors>0</ierrors>
        <macspoof>0</macspoof>
        <pod>0</pod>
        <flowstate>0</flowstate>
        <ipspoof>0</ipspoof>
        <teardrop>0</teardrop>
        <ibytes>5092800</ibytes>
        <noarp>0</noarp>
        <sctp_conn>0</sctp_conn>
        <noroute>0</noroute>
        <noneigh>0</noneigh>
        <nomac>0</nomac>
        <l2_encap>0</l2_encap>
        <zonechange>0</zonechange>
        <other_conn>0</other_conn>
        <obytes>0</obytes>
        <land>0</land>
        <name>ae4.1454</name>
        <tcp_conn>0</tcp_conn>
        <neighpend>0</neighpend>
        <ipackets>84880</ipackets>
        <opackets>0</opackets>
        <l2_decap>0</l2_decap>
        <udp_conn>0</udp_conn>
        <idrops>0</idrops>
      </entry>
      <entry>
        <icmp_frag>0</icmp_frag>
        <ifwderrors>0</ifwderrors>
        <ierrors>0</ierrors>
        <macspoof>0</macspoof>
        <pod>0</pod>
        <flowstate>0</flowstate>
        <ipspoof>0</ipspoof>
        <teardrop>0</teardrop>
        <ibytes>5092620</ibytes>
        <noarp>0</noarp>
        <sctp_conn>0</sctp_conn>
        <noroute>0</noroute>
        <noneigh>0</noneigh>
        <nomac>0</nomac>
        <l2_encap>0</l2_encap>
        <zonechange>0</zonechange>
        <other_conn>0</other_conn>
        <obytes>0</obytes>
        <land>0</land>
        <name>ae4.1554</name>
        <tcp_conn>0</tcp_conn>
        <neighpend>0</neighpend>
        <ipackets>84877</ipackets>
        <opackets>0</opackets>
        <l2_decap>0</l2_decap>
        <udp_conn>0</udp_conn>
        <idrops>0</idrops>
      </entry>
      <entry>
        <icmp_frag>0</icmp_frag>
        <ifwderrors>0</ifwderrors>
        <ierrors>0</ierrors>
        <macspoof>0</macspoof>
        <pod>0</pod>
        <flowstate>0</flowstate>
        <ipspoof>0</ipspoof>
        <teardrop>0</teardrop>
        <ibytes>5092260</ibytes>
        <noarp>0</noarp>
        <sctp_conn>0</sctp_conn>
        <noroute>0</noroute>
        <noneigh>0</noneigh>
        <nomac>0</nomac>
        <l2_encap>0</l2_encap>
        <zonechange>0</zonechange>
        <other_conn>0</other_conn>
        <obytes>0</obytes>
        <land>0</land>
        <name>ae4.1654</name>
        <tcp_conn>0</tcp_conn>
        <neighpend>0</neighpend>
        <ipackets>84871</ipackets>
        <opackets>0</opackets>
        <l2_decap>0</l2_decap>
        <udp_conn>0</udp_conn>
        <idrops>0</idrops>
      </entry>
      <entry>
        <icmp_frag>0</icmp_frag>
        <ifwderrors>0</ifwderrors>
        <ierrors>0</ierrors>
        <macspoof>0</macspoof>
        <pod>0</pod>
        <flowstate>0</flowstate>
        <ipspoof>0</ipspoof>
        <teardrop>0</teardrop>
        <ibytes>5092020</ibytes>
        <noarp>0</noarp>
        <sctp_conn>0</sctp_conn>
        <noroute>0</noroute>
        <noneigh>0</noneigh>
        <nomac>0</nomac>
        <l2_encap>0</l2_encap>
        <zonechange>0</zonechange>
        <other_conn>0</other_conn>
        <obytes>0</obytes>
        <land>0</land>
        <name>ae4.1754</name>
        <tcp_conn>0</tcp_conn>
        <neighpend>0</neighpend>
        <ipackets>84867</ipackets>
        <opackets>0</opackets>
        <l2_decap>0</l2_decap>
        <udp_conn>0</udp_conn>
        <idrops>0</idrops>
      </entry>
      <entry>
        <icmp_frag>0</icmp_frag>
        <ifwderrors>0</ifwderrors>
        <ierrors>0</ierrors>
        <macspoof>0</macspoof>
        <pod>0</pod>
        <flowstate>0</flowstate>
        <ipspoof>0</ipspoof>
        <teardrop>0</teardrop>
        <ibytes>5093160</ibytes>
        <noarp>0</noarp>
        <sctp_conn>0</sctp_conn>
        <noroute>0</noroute>
        <noneigh>0</noneigh>
        <nomac>0</nomac>
        <l2_encap>0</l2_encap>
        <zonechange>0</zonechange>
        <other_conn>0</other_conn>
        <obytes>0</obytes>
        <land>0</land>
        <name>ae4.1854</name>
        <tcp_conn>0</tcp_conn>
        <neighpend>0</neighpend>
        <ipackets>84886</ipackets>
        <opackets>0</opackets>
        <l2_decap>0</l2_decap>
        <udp_conn>0</udp_conn>
        <idrops>0</idrops>
      </entry>
      <entry>
        <icmp_frag>0</icmp_frag>
        <ifwderrors>0</ifwderrors>
        <ierrors>0</ierrors>
        <macspoof>0</macspoof>
        <pod>0</pod>
        <flowstate>0</flowstate>
        <ipspoof>0</ipspoof>
        <teardrop>0</teardrop>
        <ibytes>5092920</ibytes>
        <noarp>0</noarp>
        <sctp_conn>0</sctp_conn>
        <noroute>0</noroute>
        <noneigh>0</noneigh>
        <nomac>0</nomac>
        <l2_encap>0</l2_encap>
        <zonechange>0</zonechange>
        <other_conn>0</other_conn>
        <obytes>0</obytes>
        <land>0</land>
        <name>ae4.1954</name>
        <tcp_conn>0</tcp_conn>
        <neighpend>0</neighpend>
        <ipackets>84882</ipackets>
        <opackets>0</opackets>
        <l2_decap>0</l2_decap>
        <udp_conn>0</udp_conn>
        <idrops>0</idrops>
      </entry>
      <entry>
        <icmp_frag>0</icmp_frag>
        <ifwderrors>0</ifwderrors>
        <ierrors>0</ierrors>
        <macspoof>0</macspoof>
        <pod>0</pod>
        <flowstate>0</flowstate>
        <ipspoof>0</ipspoof>
        <teardrop>0</teardrop>
        <ibytes>0</ibytes>
        <noarp>0</noarp>
        <counters>
          <tx-errs>0</tx-errs>
          <tx-fifo>0</tx-fifo>
          <tx-packets>30960613</tx-packets>
          <rx-errs>0</rx-errs>
          <tx-carrier>0</tx-carrier>
          <rx-fifo>0</rx-fifo>
          <rx-compressed>0</rx-compressed>
          <rx-drop>0</rx-drop>
          <rx-bytes>2320500057</rx-bytes>
          <tx-colls>0</tx-colls>
          <rx-multicast>0</rx-multicast>
          <rx-packets>30561897</rx-packets>
          <tx-drop>0</tx-drop>
          <tx-bytes>2021017962</tx-bytes>
          <rx-frame>0</rx-frame>
          <tx-compressed>0</tx-compressed>
        </counters>
        <sctp_conn>0</sctp_conn>
        <noroute>0</noroute>
        <noneigh>0</noneigh>
        <nomac>0</nomac>
        <l2_encap>0</l2_encap>
        <zonechange>0</zonechange>
        <other_conn>0</other_conn>
        <obytes>0</obytes>
        <land>0</land>
        <name>ha1-a</name>
        <tcp_conn>0</tcp_conn>
        <neighpend>0</neighpend>
        <ipackets>0</ipackets>
        <opackets>0</opackets>
        <l2_decap>0</l2_decap>
        <udp_conn>0</udp_conn>
        <idrops>0</idrops>
      </entry>
      <entry>
        <icmp_frag>0</icmp_frag>
        <ifwderrors>0</ifwderrors>
        <ierrors>0</ierrors>
        <macspoof>0</macspoof>
        <pod>0</pod>
        <flowstate>0</flowstate>
        <ipspoof>0</ipspoof>
        <teardrop>0</teardrop>
        <ibytes>0</ibytes>
        <noarp>0</noarp>
        <counters>
          <tx-errs>0</tx-errs>
          <tx-fifo>0</tx-fifo>
          <tx-packets>16560157</tx-packets>
          <rx-errs>0</rx-errs>
          <tx-carrier>0</tx-carrier>
          <rx-fifo>0</rx-fifo>
          <rx-compressed>0</rx-compressed>
          <rx-drop>0</rx-drop>
          <rx-bytes>1052537804</rx-bytes>
          <tx-colls>0</tx-colls>
          <rx-multicast>0</rx-multicast>
          <rx-packets>16155197</rx-packets>
          <tx-drop>0</tx-drop>
          <tx-bytes>832458331</tx-bytes>
          <rx-frame>0</rx-frame>
          <tx-compressed>0</tx-compressed>
        </counters>
        <sctp_conn>0</sctp_conn>
        <noroute>0</noroute>
        <noneigh>0</noneigh>
        <nomac>0</nomac>
        <l2_encap>0</l2_encap>
        <zonechange>0</zonechange>
        <other_conn>0</other_conn>
        <obytes>0</obytes>
        <land>0</land>
        <name>ha1-b</name>
        <tcp_conn>0</tcp_conn>
        <neighpend>0</neighpend>
        <ipackets>0</ipackets>
        <opackets>0</opackets>
        <l2_decap>0</l2_decap>
        <udp_conn>0</udp_conn>
        <idrops>0</idrops>
      </entry>
      <entry>
        <icmp_frag>0</icmp_frag>
        <ifwderrors>0</ifwderrors>
        <ierrors>0</ierrors>
        <macspoof>0</macspoof>
        <pod>0</pod>
        <flowstate>0</flowstate>
        <ipspoof>0</ipspoof>
        <teardrop>0</teardrop>
        <ibytes>0</ibytes>
        <noarp>0</noarp>
        <sctp_conn>0</sctp_conn>
        <noroute>0</noroute>
        <noneigh>0</noneigh>
        <nomac>0</nomac>
        <l2_encap>0</l2_encap>
        <zonechange>0</zonechange>
        <other_conn>0</other_conn>
        <obytes>0</obytes>
        <land>0</land>
        <name>vlan</name>
        <tcp_conn>0</tcp_conn>
        <neighpend>0</neighpend>
        <ipackets>0</ipackets>
        <opackets>0</opackets>
        <l2_decap>0</l2_decap>
        <udp_conn>0</udp_conn>
        <idrops>0</idrops>
      </entry>
      <entry>
        <icmp_frag>0</icmp_frag>
        <ifwderrors>0</ifwderrors>
        <ierrors>0</ierrors>
        <macspoof>0</macspoof>
        <pod>0</pod>
        <flowstate>0</flowstate>
        <ipspoof>0</ipspoof>
        <teardrop>0</teardrop>
        <ibytes>0</ibytes>
        <noarp>0</noarp>
        <sctp_conn>0</sctp_conn>
        <noroute>0</noroute>
        <noneigh>0</noneigh>
        <nomac>0</nomac>
        <l2_encap>0</l2_encap>
        <zonechange>0</zonechange>
        <other_conn>0</other_conn>
        <obytes>0</obytes>
        <land>0</land>
        <name>loopback</name>
        <tcp_conn>0</tcp_conn>
        <neighpend>0</neighpend>
        <ipackets>0</ipackets>
        <opackets>0</opackets>
        <l2_decap>0</l2_decap>
        <udp_conn>0</udp_conn>
        <idrops>0</idrops>
      </entry>
      <entry>
        <icmp_frag>0</icmp_frag>
        <ifwderrors>0</ifwderrors>
        <ierrors>0</ierrors>
        <macspoof>0</macspoof>
        <pod>0</pod>
        <flowstate>0</flowstate>
        <ipspoof>0</ipspoof>
        <teardrop>0</teardrop>
        <ibytes>0</ibytes>
        <noarp>0</noarp>
        <sctp_conn>0</sctp_conn>
        <noroute>0</noroute>
        <noneigh>0</noneigh>
        <nomac>0</nomac>
        <l2_encap>0</l2_encap>
        <zonechange>0</zonechange>
        <other_conn>0</other_conn>
        <obytes>0</obytes>
        <land>0</land>
        <name>loopback.1</name>
        <tcp_conn>0</tcp_conn>
        <neighpend>0</neighpend>
        <ipackets>0</ipackets>
        <opackets>0</opackets>
        <l2_decap>0</l2_decap>
        <udp_conn>0</udp_conn>
        <idrops>0</idrops>
      </entry>
      <entry>
        <icmp_frag>0</icmp_frag>
        <ifwderrors>0</ifwderrors>
        <ierrors>0</ierrors>
        <macspoof>0</macspoof>
        <pod>0</pod>
        <flowstate>0</flowstate>
        <ipspoof>0</ipspoof>
        <teardrop>0</teardrop>
        <ibytes>0</ibytes>
        <noarp>0</noarp>
        <sctp_conn>0</sctp_conn>
        <noroute>0</noroute>
        <noneigh>0</noneigh>
        <nomac>0</nomac>
        <l2_encap>0</l2_encap>
        <zonechange>0</zonechange>
        <other_conn>0</other_conn>
        <obytes>0</obytes>
        <land>0</land>
        <name>loopback.2</name>
        <tcp_conn>0</tcp_conn>
        <neighpend>0</neighpend>
        <ipackets>0</ipackets>
        <opackets>0</opackets>
        <l2_decap>0</l2_decap>
        <udp_conn>0</udp_conn>
        <idrops>0</idrops>
      </entry>
      <entry>
        <icmp_frag>0</icmp_frag>
        <ifwderrors>0</ifwderrors>
        <ierrors>0</ierrors>
        <macspoof>0</macspoof>
        <pod>0</pod>
        <flowstate>0</flowstate>
        <ipspoof>0</ipspoof>
        <teardrop>0</teardrop>
        <ibytes>0</ibytes>
        <noarp>0</noarp>
        <sctp_conn>0</sctp_conn>
        <noroute>0</noroute>
        <noneigh>0</noneigh>
        <nomac>0</nomac>
        <l2_encap>0</l2_encap>
        <zonechange>0</zonechange>
        <other_conn>0</other_conn>
        <obytes>0</obytes>
        <land>0</land>
        <name>loopback.3</name>
        <tcp_conn>0</tcp_conn>
        <neighpend>0</neighpend>
        <ipackets>0</ipackets>
        <opackets>0</opackets>
        <l2_decap>0</l2_decap>
        <udp_conn>0</udp_conn>
        <idrops>0</idrops>
      </entry>
      <entry>
        <icmp_frag>0</icmp_frag>
        <ifwderrors>0</ifwderrors>
        <ierrors>0</ierrors>
        <macspoof>0</macspoof>
        <pod>0</pod>
        <flowstate>0</flowstate>
        <ipspoof>0</ipspoof>
        <teardrop>0</teardrop>
        <ibytes>0</ibytes>
        <noarp>0</noarp>
        <sctp_conn>0</sctp_conn>
        <noroute>0</noroute>
        <noneigh>0</noneigh>
        <nomac>0</nomac>
        <l2_encap>0</l2_encap>
        <zonechange>0</zonechange>
        <other_conn>0</other_conn>
        <obytes>0</obytes>
        <land>0</land>
        <name>tunnel</name>
        <tcp_conn>0</tcp_conn>
        <neighpend>0</neighpend>
        <ipackets>0</ipackets>
        <opackets>0</opackets>
        <l2_decap>0</l2_decap>
        <udp_conn>0</udp_conn>
        <idrops>0</idrops>
      </entry>
    </ifnet>
  </ifnet>
  <hw>
    <entry>
      <obytes>0</obytes>
      <name>ethernet1/2</name>
      <idrops>0</idrops>
      <ipackets>0</ipackets>
      <opackets>0</opackets>
      <ierrors>0</ierrors>
      <interface>ethernet1/2</interface>
      <ibytes>0</ibytes>
      <port>
        <tx-unicast>0</tx-unicast>
        <tx-multicast>0</tx-multicast>
        <rx-broadcast>0</rx-broadcast>
        <rx-unicast>0</rx-unicast>
        <rx-multicast>0</rx-multicast>
        <rx-bytes>0</rx-bytes>
        <tx-broadcast>0</tx-broadcast>
        <tx-bytes>0</tx-bytes>
      </port>
    </entry>
    <entry>
      <obytes>0</obytes>
      <name>ethernet1/25</name>
      <idrops>0</idrops>
      <ipackets>1846006</ipackets>
      <opackets>0</opackets>
      <ierrors>110</ierrors>
      <interface>ethernet1/25</interface>
      <ibytes>203168209</ibytes>
      <port>
        <tx-unicast>0</tx-unicast>
        <tx-multicast>0</tx-multicast>
        <rx-broadcast>226752</rx-broadcast>
        <rx-unicast>0</rx-unicast>
        <rx-multicast>672819</rx-multicast>
        <rx-bytes>102919644</rx-bytes>
        <tx-broadcast>0</tx-broadcast>
        <tx-bytes>0</tx-bytes>
      </port>
    </entry>
    <entry>
      <obytes>0</obytes>
      <name>ethernet1/26</name>
      <idrops>0</idrops>
      <ipackets>1847434</ipackets>
      <opackets>0</opackets>
      <ierrors>109</ierrors>
      <interface>ethernet1/26</interface>
      <ibytes>203344350</ibytes>
      <port>
        <tx-unicast>0</tx-unicast>
        <tx-multicast>0</tx-multicast>
        <rx-broadcast>226454</rx-broadcast>
        <rx-unicast>0</rx-unicast>
        <rx-multicast>670131</rx-multicast>
        <rx-bytes>102373670</rx-bytes>
        <tx-broadcast>0</tx-broadcast>
        <tx-bytes>0</tx-bytes>
      </port>
    </entry>
    <entry>
      <obytes>0</obytes>
      <name>ae4</name>
      <idrops>0</idrops>
      <ipackets>0</ipackets>
      <opackets>0</opackets>
      <ierrors>0</ierrors>
      <interface>ae4</interface>
      <ibytes>0</ibytes>
      <port>
        <tx-unicast>0</tx-unicast>
        <tx-multicast>0</tx-multicast>
        <rx-broadcast>453206</rx-broadcast>
        <rx-unicast>0</rx-unicast>
        <rx-multicast>1342950</rx-multicast>
        <rx-bytes>205293314</rx-bytes>
        <tx-broadcast>0</tx-broadcast>
        <tx-bytes>0</tx-bytes>
      </port>
    </entry>
    <entry>
      <obytes>0</obytes>
      <name>vlan</name>
      <idrops>0</idrops>
      <ipackets>0</ipackets>
      <opackets>0</opackets>
      <ierrors>0</ierrors>
      <interface>vlan</interface>
      <ibytes>0</ibytes>
    </entry>
    <entry>
      <obytes>0</obytes>
      <name>loopback</name>
      <idrops>0</idrops>
      <ipackets>0</ipackets>
      <opackets>0</opackets>
      <ierrors>0</ierrors>
      <interface>loopback</interface>
      <ibytes>0</ibytes>
    </entry>
    <entry>
      <obytes>0</obytes>
      <name>tunnel</name>
      <idrops>0</idrops>
      <ipackets>0</ipackets>
      <opackets>0</opackets>
      <ierrors>0</ierrors>
      <interface>tunnel</interface>
      <ibytes>0</ibytes>
    </entry>
    <entry>
      <tx-unicast>339297491024</tx-unicast>
      <tx-multicast>0</tx-multicast>
      <rx-broadcast>0</rx-broadcast>
      <rx-unicast>0</rx-unicast>
      <rx-multicast>0</rx-multicast>
      <rx-bytes>33670443511102</rx-bytes>
      <tx-broadcast>0</tx-broadcast>
      <tx-bytes>154715624602770</tx-bytes>
    </entry>
    <entry>
      <tx-unicast>339263971901</tx-unicast>
      <tx-multicast>0</tx-multicast>
      <rx-broadcast>0</rx-broadcast>
      <rx-unicast>0</rx-unicast>
      <rx-multicast>0</rx-multicast>
      <rx-bytes>33626492296412</rx-bytes>
      <tx-broadcast>0</tx-broadcast>
      <tx-bytes>154700374342956</tx-bytes>
    </entry>
  </hw>
</result></response>%

@inetman28
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what do you think about that?

@pawelos99
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Looks like the interface name is empty for some of the data, but I don't see any problem in the code which can cause that. Can you confirm its still there?

@mari-arondeus
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I'm testing this out on a 5220, getting a similar response (albeit only one error):

An error has occurred while serving metrics:

[from Gatherer #2] collected metric "panos_report_topsources" { label:<name:"category" value:"predefined" > label:<name:"domain" value:"report" > label:<name:"resolvedSource" value:"<redacted IP>" > label:<name:"source" value:"<redacted IP>" > gauge:<value:308725 > } was collected before with the same name and label values

@dprillxyz
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I'm seeing similar behavior on a pair of PA-5450 devices running PAN-OS 10.1.10-h2.

An error has occurred while serving metrics:

14 error(s) occurred:
* [from Gatherer #2] collected metric "panos_interface_counter_hw_obytes" { label:<name:"category" value:"hw" > label:<name:"domain" value:"interface_counter" > label:<name:"name" value:"" > gauge:<value:0 > } was collected before with the same name and label values
* [from Gatherer #2] collected metric "panos_interface_counter_hw_idrops" { label:<name:"category" value:"hw" > label:<name:"domain" value:"interface_counter" > label:<name:"name" value:"" > gauge:<value:0 > } was collected before with the same name and label values
* [from Gatherer #2] collected metric "panos_interface_counter_hw_ipackets" { label:<name:"category" value:"hw" > label:<name:"domain" value:"interface_counter" > label:<name:"name" value:"" > gauge:<value:0 > } was collected before with the same name and label values
* [from Gatherer #2] collected metric "panos_interface_counter_hw_opackets" { label:<name:"category" value:"hw" > label:<name:"domain" value:"interface_counter" > label:<name:"name" value:"" > gauge:<value:0 > } was collected before with the same name and label values
* [from Gatherer #2] collected metric "panos_interface_counter_hw_ierrors" { label:<name:"category" value:"hw" > label:<name:"domain" value:"interface_counter" > label:<name:"name" value:"" > gauge:<value:0 > } was collected before with the same name and label values
* [from Gatherer #2] collected metric "panos_interface_counter_hw_ibytes" { label:<name:"category" value:"hw" > label:<name:"domain" value:"interface_counter" > label:<name:"name" value:"" > gauge:<value:0 > } was collected before with the same name and label values
* [from Gatherer #2] collected metric "panos_interface_counter_hw_tx_unicast" { label:<name:"category" value:"hw" > label:<name:"domain" value:"interface_counter" > label:<name:"name" value:"" > gauge:<value:0 > } was collected before with the same name and label values
* [from Gatherer #2] collected metric "panos_interface_counter_hw_tx_multicast" { label:<name:"category" value:"hw" > label:<name:"domain" value:"interface_counter" > label:<name:"name" value:"" > gauge:<value:0 > } was collected before with the same name and label values
* [from Gatherer #2] collected metric "panos_interface_counter_hw_rx_broadcast" { label:<name:"category" value:"hw" > label:<name:"domain" value:"interface_counter" > label:<name:"name" value:"" > gauge:<value:0 > } was collected before with the same name and label values
* [from Gatherer #2] collected metric "panos_interface_counter_hw_rx_unicast" { label:<name:"category" value:"hw" > label:<name:"domain" value:"interface_counter" > label:<name:"name" value:"" > gauge:<value:0 > } was collected before with the same name and label values
* [from Gatherer #2] collected metric "panos_interface_counter_hw_rx_multicast" { label:<name:"category" value:"hw" > label:<name:"domain" value:"interface_counter" > label:<name:"name" value:"" > gauge:<value:0 > } was collected before with the same name and label values
* [from Gatherer #2] collected metric "panos_interface_counter_hw_rx_bytes" { label:<name:"category" value:"hw" > label:<name:"domain" value:"interface_counter" > label:<name:"name" value:"" > gauge:<value:0 > } was collected before with the same name and label values
* [from Gatherer #2] collected metric "panos_interface_counter_hw_tx_broadcast" { label:<name:"category" value:"hw" > label:<name:"domain" value:"interface_counter" > label:<name:"name" value:"" > gauge:<value:0 > } was collected before with the same name and label values
* [from Gatherer #2] collected metric "panos_interface_counter_hw_tx_bytes" { label:<name:"category" value:"hw" > label:<name:"domain" value:"interface_counter" > label:<name:"name" value:"" > gauge:<value:0 > } was collected before with the same name and label values

Happy to do some data gathering to try and get to the root cause.

@mvivaldi
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mvivaldi commented Feb 5, 2024

Same problem here:

An error has occurred while serving metrics:

[from Gatherer #2] collected metric "panos_report_topsources" { label:<name:"category" value:"predefined" > label:<name:"domain" value:"report" > label:<name:"resolvedSource" value:"virgo.domain" > label:<name:"source" value:"192.168.148.180" > gauge:<value:20343 > } was collected before with the same name and label values

PaloAlto 5220 with 10.2.7-h3

@Shadow00Caster
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Similar on a 1420 running 11.1.2-h3, was working fine on 11.1.2

* [from Gatherer #2] collected metric "panos_report_topsources" { label:<name:"category" value:"predefined" > label:<name:"domain" value:"report" > label:<name:"resolvedSource" value:"x.x.x.x" > label:<name:"source" value:"x.x.x.x" > gauge:<value:43434 > } was collected before with the same name and label values
* [from Gatherer #2] collected metric "panos_report_topdestinations" { label:<name:"category" value:"predefined" > label:<name:"destination" value:"x.x.x.x" > label:<name:"domain" value:"report" > label:<name:"resolvedDestination" value:"x.x.x.x" > gauge:<value:346505 > } was collected before with the same name and label values

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@zbbfufu @mvivaldi @Shadow00Caster @mari-arondeus @dprillxyz @pawelos99 @inetman28