Please include logs when requesting support

[jertel]

Please follow the below guidelines:

• Remember to provide logs, type of installation, how you updated, configuration details, and other relevant information when requesting help.
• Rather than comment on existing discussions that have been idle for days, please open a new discussion. This avoids everyone on those old threads from getting sent discussion update notifications.
• Be courteous and appreciative of any assistance provided. Sometimes we may not have an answer and so your question might not get a response.