Unable to Sign in

[jscourtney]

Hello, Brand new user here. Just signed up for a CrashPlan Professional account. I have setup server with the server address that was provided, but I keep getting "Unable to Sign in". I have not signed in on any device as of yet. my log is below.

Thanks in advance for the help!

[cont-init ] 10-web-data.sh: terminated successfully.
[cont-init ] 10-x11-unix.sh: executing...
[cont-init ] 10-x11-unix.sh: terminated successfully.
[cont-init ] 10-xdg-runtime-dir.sh: executing...
[cont-init ] 10-xdg-runtime-dir.sh: terminated successfully.
[cont-init ] 15-cjk-font.sh: executing...
[cont-init ] 15-cjk-font.sh: terminated successfully.
[cont-init ] 15-install-pkgs.sh: executing...
[cont-init ] 15-install-pkgs.sh: terminated successfully.
[cont-init ] 55-crashplan-pro.sh: executing...
[cont-init ] 55-crashplan-pro.sh: generating machine-id...
[cont-init ] 55-crashplan-pro.sh: handling initial run...
[cont-init ] 55-crashplan-pro.sh: using CrashPlan server clients.us5.crashplan.com:4282
[cont-init ] 55-crashplan-pro.sh: setting CrashPlan Engine maximum memory to 12288M
[cont-init ] 55-crashplan-pro.sh: terminated successfully.
[cont-init ] 55-validate_max_mem.sh: executing...
[cont-init ] 55-validate_max_mem.sh: terminated successfully.
[cont-init ] 85-take-config-ownership.sh: executing...
[cont-init ] 85-take-config-ownership.sh: terminated successfully.
[cont-init ] 89-info.sh: executing...
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│ │
│ Application: CrashPlan │
│ Application Version: 11.2.1 │
│ Docker Image Version: 24.01.1 │
│ Docker Image Platform: linux/amd64 │
│ │
╰――――――――――――――――――――――――――――――――――――――――――――――――――――――――――――――――――――――╯
[cont-init ] 89-info.sh: terminated successfully.
[cont-init ] all container initialization scripts executed.
[init ] giving control to process supervisor.
[supervisor ] loading services...
[supervisor ] loading service 'default'...
[supervisor ] loading service 'app'...
[supervisor ] loading service 'gui'...
[supervisor ] loading service 'certsmonitor'...
[supervisor ] service 'certsmonitor' is disabled.
[supervisor ] loading service 'nginx'...
[supervisor ] loading service 'xvnc'...
[supervisor ] loading service 'openbox'...
[supervisor ] loading service 'CrashPlanEngine'...
[supervisor ] loading service 'logmonitor'...
[supervisor ] loading service 'logrotate'...
[supervisor ] all services loaded.
[supervisor ] starting services...
[supervisor ] starting service 'xvnc'...
[xvnc ] Xvnc TigerVNC 1.13.1 - built Dec 21 2023 00:55:16
[xvnc ] Copyright (C) 1999-2022 TigerVNC Team and many others (see README.rst)
[xvnc ] See https://www.tigervnc.org for information on TigerVNC.
[xvnc ] Underlying X server release 12014000
[xvnc ] Tue Apr 16 08:57:09 2024
[xvnc ] vncext: VNC extension running!
[xvnc ] vncext: Listening for VNC connections on /tmp/vnc.sock (mode 0660)
[xvnc ] vncext: Listening for VNC connections on all interface(s), port 5900
[xvnc ] vncext: created VNC server for screen 0
[supervisor ] starting service 'nginx'...
[nginx ] Listening for HTTP connections on port 5800.
[supervisor ] starting service 'openbox'...
[supervisor ] starting service 'CrashPlanEngine'...
[supervisor ] starting service 'app'...
[supervisor ] starting service 'logmonitor'...
[logmonitor ] Monitoring log file: /config/log/service.log.0
[logmonitor ] Monitoring status file: /config/log/app.log
[supervisor ] all services started.
[xvnc ] Tue Apr 16 08:57:24 2024
[xvnc ] Connections: accepted: /tmp/vnc.sock
[xvnc ] SConnection: Client needs protocol version 3.8
[xvnc ] SConnection: Client requests security type None(1)
[xvnc ] VNCSConnST: Server default pixel format depth 24 (32bpp) little-endian rgb888
[xvnc ] VNCSConnST: Client pixel format depth 24 (32bpp) little-endian bgr888
[xvnc ] ComparingUpdateTracker: 0 pixels in / 0 pixels out
[xvnc ] ComparingUpdateTracker: (1:-nan ratio)
[xvnc ] Tue Apr 16 09:01:41 2024
[xvnc ] VNCSConnST: closing /tmp/vnc.sock: Clean disconnection
[xvnc ] EncodeManager: Framebuffer updates: 763
[xvnc ] EncodeManager: Tight:
[xvnc ] EncodeManager: Solid: 569 rects, 5.17159 Mpixels
[xvnc ] EncodeManager: 8.89062 KiB (1:2272.98 ratio)
[xvnc ] EncodeManager: Bitmap RLE: 67 rects, 36.388 kpixels
[xvnc ] EncodeManager: 1.99219 KiB (1:71.7431 ratio)
[xvnc ] EncodeManager: Indexed RLE: 306 rects, 232.891 kpixels
[xvnc ] EncodeManager: 25.6758 KiB (1:35.5711 ratio)
[xvnc ] EncodeManager: Tight (JPEG):
[xvnc ] EncodeManager: Full Colour: 269 rects, 699.603 kpixels
[xvnc ] EncodeManager: 394.362 KiB (1:6.93772 ratio)
[xvnc ] EncodeManager: Total: 1.211 krects, 6.14047 Mpixels
[xvnc ] EncodeManager: 430.921 KiB (1:55.6956 ratio)
[xvnc ] Connections: closed: /tmp/vnc.sock
[xvnc ] ComparingUpdateTracker: 9.93052 Mpixels in / 4.43774 Mpixels out
[xvnc ] ComparingUpdateTracker: (1:2.23774 ratio)

[jscourtney]

I was able to solve on my own. Thank you