Crashplan Cant connect to background service

[dcbasso]

Hello Im trying to run the lastest version of this project, and even I chaning the docker image to have a timeout 120.000 (https://github.com/jlesage/docker-crashplan-pro/blob/master/rootfs/etc/services.d/CrashPlanEngine/ready_timeout) I'm still seeing the error.
Looks like something with JVM, logs "engine_output.log":

Error occurred during initialization of VM
Failed setting boot class path.

What can be?

[dcbasso]

Running the docker with: --privileged fix the problem, but now the Service its not running, cant connect to background service.

[jlesage]

How did you created the container (what is your docker run command)?

Do you have the same issue if you run docker run --rm jlesage/crashplan-pro ?

[dcbasso]

Well, as your docker hub was not updated, I create on my using your project:

docker run -d \
    --name=crashplan-pro \
    --privileged \
    -p 5800:5800 \
    -v /srv/dev-disk-by-label-FILES/appdata/crashplan-pro:/config:rw \
    -v /srv/dev-disk-by-label-FILES:/storage:ro \
    -e TZ=America/Sao_Paulo \
    -e DARK_MODE=1 \
    -e WEB_AUTHENTICATION=1 \
    -e WEB_AUTHENTICATION_USERNAME=user \
    -e WEB_AUTHENTICATION_PASSWORD=pass \
    -e SECURE_CONNECTION=1 \
    -e VNC_PASSWORD=pass \
    -e CRASHPLAN_SRV_MAX_MEM=1536m \
    -e CONTAINER_DEBUG=1 \
    dcbasso/crashplan-pro:1.0
    

I change a bit the code and I saw some errors:

[08.01.24 12:54:17.660 INFO  main         .platform.PlatformUpgradeManager] PLATFORM_UPGRADE:: APPLY platform upgrade MoveLoginKeyToUDBPlatformUpgrade
[08.01.24 12:54:17.662 ERROR main         MoveLoginKeyToUDBPlatformUpgrade] MoveLoginKey:: Unable to read login key file, deserialize, serialize it to UDB, and delete the file. This agent might become deauthorized., java.io.IOException: IO error: lock /usr/local/crashplan/./conf/udb/LOCK: Resource temporarily unavailable
STACKTRACE:: java.io.IOException: IO error: lock /usr/local/crashplan/./conf/udb/LOCK: Resource temporarily unavailable
	at com.code42.jna.leveldb.api.Util.checkError(Util.java:22)
	at com.code42.jna.leveldb.api.DBFactory.openDB(DBFactory.java:144)
	at com.code42.archive.leveldb.LevelDBFactory.openDB(LevelDBFactory.java:24)
	at com.code42.archive.AbstractLevelDBFile.open(AbstractLevelDBFile.java:80)
	at com.code42.archive.MetadataLevelDB.open(MetadataLevelDB.java:59)
	at com.code42.service.storage.UniversalStorageService.open(UniversalStorageService.java:119)
	at com.code42.service.storage.UniversalStorageService.openForPlatformUpgrade(UniversalStorageService.java:196)
	at com.backup42.service.upgrade.platform.UpgradeUniversalStorageProvider.getUniversalStorage(UpgradeUniversalStorageProvider.java:55)
	at com.backup42.service.upgrade.platform.UpgradeUniversalStorageProvider.getUniversalStorage(UpgradeUniversalStorageProvider.java:36)
	at com.backup42.service.upgrade.platform.MoveLoginKeyToUDBPlatformUpgrade.run(MoveLoginKeyToUDBPlatformUpgrade.kt:30)
	at com.backup42.service.upgrade.platform.PlatformUpgradeManager.runUpgrade(PlatformUpgradeManager.java:123)
	at java.base/java.util.stream.ForEachOps$ForEachOp$OfRef.accept(Unknown Source)
	at java.base/java.util.stream.ReferencePipeline$2$1.accept(Unknown Source)
	at java.base/java.util.stream.ReferencePipeline$3$1.accept(Unknown Source)
	at java.base/java.util.Spliterators$ArraySpliterator.forEachRemaining(Unknown Source)
	at java.base/java.util.stream.AbstractPipeline.copyInto(Unknown Source)
	at java.base/java.util.stream.AbstractPipeline.wrapAndCopyInto(Unknown Source)
	at java.base/java.util.stream.ForEachOps$ForEachOp.evaluateSequential(Unknown Source)
	at java.base/java.util.stream.ForEachOps$ForEachOp$OfRef.evaluateSequential(Unknown Source)
	at java.base/java.util.stream.AbstractPipeline.evaluate(Unknown Source)
	at java.base/java.util.stream.ReferencePipeline.forEach(Unknown Source)
	at com.backup42.service.upgrade.platform.PlatformUpgradeManager.runUpgrades(PlatformUpgradeManager.java:117)
	at com.backup42.service.upgrade.platform.PlatformUpgradeManager.run(PlatformUpgradeManager.java:56)
	at com.backup42.service.CPService.runPlatformUpgrade(CPService.java:976)
	at com.backup42.service.CPService.start(CPService.java:401)
	at com.backup42.service.CPService.main(CPService.java:1416)

[jlesage]

And what about docker run --rm jlesage/crashplan-pro with the latest image (make sure to run docker pull jlesage/crashplan before) ? Is it working ?

[dcbasso]

root@servidor:/srv/dev-disk-by-label-FILES# docker pull jlesage/crashplan-pro

Using default tag: latest
latest: Pulling from jlesage/crashplan-pro
Digest: sha256:5951b418bd901e3eed146712c96bf1990c52199f14a828d78d02f855fc3b1bb8
Status: Image is up to date for jlesage/crashplan-pro:latest
docker.io/jlesage/crashplan-pro:latest
root@servidor:/srv/dev-disk-by-label-FILES# 
root@servidor:/srv/dev-disk-by-label-FILES# docker run --rm jlesage/crashplan-pro
[init        ] container is starting...
[cont-env    ] loading container environment variables...
[cont-env    ] APP_NAME: loading...
[cont-env    ] APP_VERSION: loading...
[cont-env    ] DISPLAY: executing...
[cont-env    ] DISPLAY: terminated successfully.
[cont-env    ] DISPLAY: loading...
[cont-env    ] DOCKER_IMAGE_PLATFORM: loading...
[cont-env    ] DOCKER_IMAGE_VERSION: loading...
[cont-env    ] EGL_LOG_LEVEL: executing...
[cont-env    ] EGL_LOG_LEVEL: terminated successfully.
[cont-env    ] EGL_LOG_LEVEL: loading...
[cont-env    ] GSK_RENDERER: executing...
[cont-env    ] GSK_RENDERER: terminated successfully.
[cont-env    ] GSK_RENDERER: loading...
[cont-env    ] GTK2_RC_FILES: executing...
[cont-env    ] GTK2_RC_FILES: terminated successfully.
[cont-env    ] GTK2_RC_FILES: not setting variable.
[cont-env    ] GTK_THEME: executing...
[cont-env    ] GTK_THEME: terminated successfully.
[cont-env    ] GTK_THEME: not setting variable.
[cont-env    ] HOME: loading...
[cont-env    ] LIBGL_DRIVERS_PATH: executing...
[cont-env    ] LIBGL_DRIVERS_PATH: terminated successfully.
[cont-env    ] LIBGL_DRIVERS_PATH: loading...
[cont-env    ] PULSE_CONFIG_PATH: executing...
[cont-env    ] PULSE_CONFIG_PATH: terminated successfully.
[cont-env    ] PULSE_CONFIG_PATH: not setting variable.
[cont-env    ] PULSE_COOKIE: executing...
[cont-env    ] PULSE_COOKIE: terminated successfully.
[cont-env    ] PULSE_COOKIE: not setting variable.
[cont-env    ] PULSE_SERVER: executing...
[cont-env    ] PULSE_SERVER: terminated successfully.
[cont-env    ] PULSE_SERVER: not setting variable.
[cont-env    ] QT_STYLE_OVERRIDE: executing...
[cont-env    ] QT_STYLE_OVERRIDE: terminated successfully.
[cont-env    ] QT_STYLE_OVERRIDE: not setting variable.
[cont-env    ] TAKE_CONFIG_OWNERSHIP: loading...
[cont-env    ] XDG_CACHE_HOME: loading...
[cont-env    ] XDG_CONFIG_HOME: loading...
[cont-env    ] XDG_DATA_HOME: loading...
[cont-env    ] XDG_RUNTIME_DIR: loading...
[cont-env    ] XDG_STATE_HOME: loading...
[cont-env    ] container environment variables initialized.
[cont-secrets] loading container secrets...
[cont-secrets] container secrets loaded.
[cont-init   ] executing container initialization scripts...
[cont-init   ] 10-certs.sh: executing...
[cont-init   ] 10-certs.sh: terminated successfully.
[cont-init   ] 10-check-app-niceness.sh: executing...
[cont-init   ] 10-check-app-niceness.sh: terminated successfully.
[cont-init   ] 10-clean-logmonitor-states.sh: executing...
[cont-init   ] 10-clean-logmonitor-states.sh: terminated successfully.
[cont-init   ] 10-clean-tmp-dir.sh: executing...
[cont-init   ] 10-clean-tmp-dir.sh: terminated successfully.
[cont-init   ] 10-fontconfig-cache-dir.sh: executing...
[cont-init   ] 10-fontconfig-cache-dir.sh: terminated successfully.
[cont-init   ] 10-init-users.sh: executing...
[cont-init   ] 10-init-users.sh: terminated successfully.
[cont-init   ] 10-nginx.sh: executing...
[cont-init   ] 10-nginx.sh: terminated successfully.
[cont-init   ] 10-openbox.sh: executing...
[cont-init   ] 10-openbox.sh: terminated successfully.
[cont-init   ] 10-pkgs-mirror.sh: executing...
[cont-init   ] 10-pkgs-mirror.sh: terminated successfully.
[cont-init   ] 10-pulse.sh: executing...
[cont-init   ] 10-pulse.sh: terminated successfully.
[cont-init   ] 10-set-tmp-dir-perms.sh: executing...
[cont-init   ] 10-set-tmp-dir-perms.sh: terminated successfully.
[cont-init   ] 10-vnc-password.sh: executing...
[cont-init   ] 10-vnc-password.sh: terminated successfully.
[cont-init   ] 10-web-data.sh: executing...
[cont-init   ] 10-web-data.sh: terminated successfully.
[cont-init   ] 10-webauth.sh: executing...
[cont-init   ] 10-webauth.sh: terminated successfully.
[cont-init   ] 10-x11-unix.sh: executing...
[cont-init   ] 10-x11-unix.sh: terminated successfully.
[cont-init   ] 10-xdg-runtime-dir.sh: executing...
[cont-init   ] 10-xdg-runtime-dir.sh: terminated successfully.
[cont-init   ] 15-cjk-font.sh: executing...
[cont-init   ] 15-cjk-font.sh: terminated successfully.
[cont-init   ] 15-install-pkgs.sh: executing...
[cont-init   ] 15-install-pkgs.sh: terminated successfully.
[cont-init   ] 55-crashplan.sh: executing...
[cont-init   ] 55-crashplan.sh: generating machine-id...
[cont-init   ] 55-crashplan.sh: handling initial run...
[cont-init   ] 55-crashplan.sh: setting CrashPlan Engine maximum memory to 1024M
[cont-init   ] 55-crashplan.sh: terminated successfully.
[cont-init   ] 55-validate_max_mem.sh: executing...
[cont-init   ] 55-validate_max_mem.sh: terminated successfully.
[cont-init   ] 85-take-config-ownership.sh: executing...
[cont-init   ] 85-take-config-ownership.sh: terminated successfully.
[cont-init   ] 89-info.sh: executing...
    ╭――――――――――――――――――――――――――――――――――――――――――――――――――――――――――――――――――――――╮
    │                                                                      │
    │ Application:           CrashPlan                                     │
    │ Application Version:   11.4.0                                        │
    │ Docker Image Version:  24.08.1                                       │
    │ Docker Image Platform: linux/amd64                                   │
    │                                                                      │
    ╰――――――――――――――――――――――――――――――――――――――――――――――――――――――――――――――――――――――╯
[cont-init   ] 89-info.sh: terminated successfully.
[cont-init   ] all container initialization scripts executed.
[init        ] giving control to process supervisor.
[supervisor  ] loading services...
[supervisor  ] loading service 'default'...
[supervisor  ] loading service 'app'...
[supervisor  ] loading service 'CrashPlanEngine'...
[supervisor  ] loading service 'gui'...
[supervisor  ] loading service 'audiorecorder'...
[supervisor  ] service 'audiorecorder' is disabled.
[supervisor  ] loading service 'certsmonitor'...
[supervisor  ] service 'certsmonitor' is disabled.
[supervisor  ] loading service 'nginx'...
[supervisor  ] loading service 'webauth'...
[supervisor  ] service 'webauth' is disabled.
[supervisor  ] loading service 'xvnc'...
[supervisor  ] loading service 'pulseaudio'...
[supervisor  ] service 'pulseaudio' is disabled.
[supervisor  ] loading service 'xcompmgr'...
[supervisor  ] loading service 'openbox'...
[supervisor  ] loading service 'logmonitor'...
[supervisor  ] loading service 'logrotate'...
[supervisor  ] all services loaded.
[supervisor     ] starting services...
[supervisor     ] starting service 'CrashPlanEngine'...
[supervisor     ] ERROR: service 'CrashPlanEngine' failed to be started: not ready after 30000 msec, giving up.
[supervisor     ] starting service 'xvnc'...
[xvnc           ] Xvnc TigerVNC 1.13.1 - built Jun 29 2024 04:32:51
[xvnc           ] Copyright (C) 1999-2022 TigerVNC Team and many others (see README.rst)
[xvnc           ] See https://www.tigervnc.org for information on TigerVNC.
[xvnc           ] Underlying X server release 12014000
[xvnc           ] Thu Aug  1 23:41:52 2024
[xvnc           ]  vncext:      VNC extension running!
[xvnc           ]  vncext:      Listening for VNC connections on /tmp/vnc.sock (mode 0660)
[xvnc           ]  vncext:      Listening for VNC connections on all interface(s), port 5900
[xvnc           ]  vncext:      created VNC server for screen 0
[supervisor     ] starting service 'nginx'...
[nginx          ] Listening for HTTP connections on port 5800.
[supervisor     ] starting service 'openbox'...
[supervisor     ] starting service 'xcompmgr'...
[supervisor     ] starting service 'app'...
[app            ] Trace/breakpoint trap (core dumped)
[supervisor     ] starting service 'logmonitor'...
[logmonitor     ] Monitoring log file: /config/log/service.log.0
[logmonitor     ] Monitoring status file: /config/log/app.log
[supervisor     ] all services started.
[supervisor     ] service 'CrashPlanEngine' exited (with status 1).
[supervisor     ] service 'app' exited (with status 133).
[supervisor     ] service 'app' exited, shutting down...
[supervisor     ] stopping service 'logrotate'...
[logrotate      ] [supervisor     ] SIGTERM received, shutting down...
[supervisor     ] stopping service 'logmonitor'...
[supervisor     ] service 'logmonitor' exited (got signal SIGTERM).
[supervisor     ] stopping service 'xcompmgr'...
[supervisor     ] service 'xcompmgr' exited (got signal SIGTERM).
[supervisor     ] stopping service 'openbox'...
[supervisor     ] service 'openbox' exited (with status 0).
[supervisor     ] stopping service 'nginx'...
[supervisor     ] service 'nginx' exited (with status 0).
[supervisor     ] stopping service 'xvnc'...
[xvnc           ] Thu Aug  1 23:41:56 2024
[xvnc           ]  ComparingUpdateTracker: 0 pixels in / 0 pixels out
[xvnc           ]  ComparingUpdateTracker: (1:-nan ratio)
[supervisor     ] service 'xvnc' exited (with status 0).
[finish      ] executing container finish scripts...
[finish      ] all container finish scripts executed.

[dcbasso]

Im testing some changes on the project here, and... Looks that this fix:

-e USER_ID=0 \
    -e GROUP_ID=0 \

I will test your new image right now. Hold on

[dcbasso]

I change a bit the project and I use:

services.sh status and it's showing that the service is running, but the "supervisor" (I need to find where and how its validates it) is saying that Crasplan engine its not working, not sure if they are the same stuff.

[jlesage]

Are you using a recent version of Docker (docker version)?

Can you run docker run --rm -v /tmp/cpp:/config jlesage/crashplan-pro, wait for the command to terminate and share the following files:

• /tmp/cpp/log/service.log.0
• /tmp/cpp/log/engine_error.log
• /tmp/cpp/log/engine_output.log

[dcbasso]

Client: Docker Engine - Community
Version: 19.03.15

Old version of docker. (running the other commands).
For some reason, even the version that I could make run, stopped to run

[jlesage]

Yes, this is old. Can you update it ? This will probably fix all the issues :)

[dcbasso]

I not sure if it will be possible.