diff --git a/in-app/v1/src/App/Tickets/Ticket/Evaluation/index.tsx b/in-app/v1/src/App/Tickets/Ticket/Evaluation/index.tsx
index 78d09bbce..cc2e50fa5 100644
--- a/in-app/v1/src/App/Tickets/Ticket/Evaluation/index.tsx
+++ b/in-app/v1/src/App/Tickets/Ticket/Evaluation/index.tsx
@@ -1,6 +1,8 @@
 import { useEffect, useState } from 'react';
 import { useTranslation } from 'react-i18next';
+import cx from 'classnames';
 
+import { useEvaluationTag } from '@/api/evaluation';
 import { Radio } from '@/components/Form';
 import { Button } from '@/components/Button';
 import CheckIcon from '@/icons/Check';
@@ -32,7 +34,8 @@ export function Evaluated({ onClickChangeButton }: EvaluatedProps) {
 
 interface EvaluationData {
   star: 0 | 1;
-  content: string;
+  content?: string;
+  selections?: string[];
 }
 
 export interface NewEvaluationProps {
@@ -43,29 +46,47 @@ export interface NewEvaluationProps {
 
 export function NewEvaluation({ initData, loading, onSubmit }: NewEvaluationProps) {
   const { t } = useTranslation();
-  const [star, setStar] = useState<0 | 1>();
-  const [content, setContent] = useState('');
+  const [evaluation, setEvaluation] = useState<Partial<EvaluationData>>({});
 
   useEffect(() => {
     if (initData) {
-      setStar(initData.star);
-      setContent(initData.content);
+      setEvaluation(initData);
     }
   }, [initData]);
 
+  const { data: tag, isLoading: isLoadingTag } = useEvaluationTag();
+
   const handleCommit = () => {
-    if (star !== undefined) {
-      onSubmit({ star, content });
+    if (evaluation.star !== undefined) {
+      onSubmit(evaluation as EvaluationData);
     }
   };
 
+  if (isLoadingTag) {
+    return null;
+  }
+
+  const currentTag =
+    tag && evaluation.star !== undefined
+      ? evaluation.star
+        ? tag.positive
+        : tag.negative
+      : undefined;
+
+  const displayInput = currentTag?.required
+    ? !!evaluation.selections?.length
+    : evaluation.star !== undefined;
+
   return (
     <div className="py-5 px-4 border-t border-dashed border-gray-300 text-sm">
       <div className="text-gray-600">{t('evaluation.title')}</div>
 
-      <div className="py-6">
+      <div className="my-6">
         <span>
-          <Radio checked={star === 1} onChange={() => setStar(1)}>
+          <Radio
+            checked={evaluation.star === 1}
+            onChange={() => setEvaluation({ ...evaluation, star: 1, selections: [] })}
+          >
             <span className="inline-flex items-center text-[#FF8156]">
               <ThumbUpIcon className="w-[14px] h-[14px] inline-block mr-1" />
               {t('evaluation.useful')}
@@ -73,7 +94,10 @@ export function NewEvaluation({ initData, loading, onSubmit }: NewEvaluationProp
           </Radio>
         </span>
         <span className="ml-14">
-          <Radio checked={star === 0} onChange={() => setStar(0)}>
+          <Radio
+            checked={evaluation.star === 0}
+            onChange={() => setEvaluation({ ...evaluation, star: 0, selections: [] })}
+          >
             <span className="inline-flex items-center text-[#3AB1F3]">
               <ThumbDownIcon className="w-[14px] h-[14px] inline-block mr-1" />
               {t('evaluation.useless')}
@@ -82,21 +106,54 @@ export function NewEvaluation({ initData, loading, onSubmit }: NewEvaluationProp
         </span>
       </div>
 
-      <div className="flex items-center">
-        <input
-          className="grow leading-[16px] border rounded-full placeholder-[#BFBFBF] px-3 py-[7px]"
-          placeholder={t('evaluation.content_hint')}
-          value={content}
-          onChange={(e) => setContent(e.target.value)}
-        />
-        <Button
-          className="ml-2 text-[13px] leading-[30px]"
-          disabled={star === undefined || loading}
-          onClick={handleCommit}
-        >
-          {t('general.commit')}
-        </Button>
-      </div>
+      {currentTag && currentTag.options.length > 0 && (
+        <div className="flex flex-wrap gap-2">
+          {currentTag.options.map((option) => {
+            const active = evaluation.selections?.includes(option);
+            return (
+              <button
+                className={cx(
+                  'px-2 py-1 rounded',
+                  active ? 'bg-tapBlue text-white font-bold' : 'bg-[#F5F7F8] text-[#868C92]'
+                )}
+                onClick={() => {
+                  if (active) {
+                    setEvaluation({
+                      ...evaluation,
+                      selections: evaluation.selections?.filter((t) => t !== option),
+                    });
+                  } else {
+                    setEvaluation({
+                      ...evaluation,
+                      selections: [option],
+                    });
+                  }
+                }}
+              >
+                {option}
+              </button>
+            );
+          })}
+        </div>
+      )}
+
+      {displayInput && (
+        <div className="flex items-center mt-6">
+          <input
+            className="grow leading-[16px] border rounded-full placeholder-[#BFBFBF] px-3 py-[7px]"
+            placeholder={t('evaluation.content_hint')}
+            value={evaluation.content}
+            onChange={(e) => setEvaluation({ ...evaluation, content: e.target.value })}
+          />
+          <Button
+            className="ml-2 text-[13px] leading-[30px]"
+            disabled={loading}
+            onClick={handleCommit}
+          >
+            {t('general.commit')}
+          </Button>
+        </div>
+      )}
     </div>
   );
 }
diff --git a/in-app/v1/src/api/evaluation.ts b/in-app/v1/src/api/evaluation.ts
new file mode 100644
index 000000000..b87564168
--- /dev/null
+++ b/in-app/v1/src/api/evaluation.ts
@@ -0,0 +1,17 @@
+import { useQuery } from 'react-query';
+
+import { http } from '@/leancloud';
+import { EvaluationTag } from '@/types';
+
+export async function getEvaluationTag() {
+  const res = await http.get<EvaluationTag>('/api/2/evaluation-tag');
+  return res.data;
+}
+
+export function useEvaluationTag() {
+  return useQuery({
+    queryKey: ['EvaluationTag'],
+    queryFn: getEvaluationTag,
+    staleTime: Infinity,
+  });
+}
diff --git a/in-app/v1/src/types/index.ts b/in-app/v1/src/types/index.ts
index ece7c20e1..06e963c28 100644
--- a/in-app/v1/src/types/index.ts
+++ b/in-app/v1/src/types/index.ts
@@ -20,6 +20,17 @@ export interface Evaluation {
   content: string;
 }
 
+export interface EvaluationTag {
+  positive: {
+    options: string[];
+    required: boolean;
+  };
+  negative: {
+    options: string[];
+    required: boolean;
+  };
+}
+
 export interface TicketListItem {
   id: string;
   nid: number;
diff --git a/next/api/src/controller/config.ts b/next/api/src/controller/config.ts
index 2f54edb14..6dbb6f7cc 100644
--- a/next/api/src/controller/config.ts
+++ b/next/api/src/controller/config.ts
@@ -4,6 +4,11 @@ import { BadRequestError, Body, Controller, Get, Param, Put, UseMiddlewares } fr
 import { Config } from '@/config';
 import { auth, customerServiceOnly } from '@/middleware';
 
+const evaluationTagSchema = z.object({
+  options: z.array(z.string()),
+  required: z.boolean(),
+});
+
 const CONFIG_SCHEMAS: Record<string, z.Schema<any>> = {
   weekday: z.array(z.number()),
   work_time: z.object({
@@ -20,6 +25,13 @@ const CONFIG_SCHEMAS: Record<string, z.Schema<any>> = {
   }),
   evaluation: z.object({
     timeLimit: z.number().int().min(0),
+    tag: z
+      .object({
+        positive: evaluationTagSchema,
+        negative: evaluationTagSchema,
+      })
+      .partial()
+      .optional(),
   }),
 };
 
diff --git a/next/api/src/controller/evaluation-tag.ts b/next/api/src/controller/evaluation-tag.ts
new file mode 100644
index 000000000..3911f8246
--- /dev/null
+++ b/next/api/src/controller/evaluation-tag.ts
@@ -0,0 +1,40 @@
+import _ from 'lodash';
+
+import { Controller, Get } from '@/common/http';
+import { Locales, ILocale } from '@/common/http/handler/param/locale';
+import { Config } from '@/config';
+import { dynamicContentService } from '@/dynamic-content';
+
+@Controller('evaluation-tag')
+export class EvaluationTagController {
+  @Get()
+  async getTag(@Locales() locale: ILocale) {
+    const value = {
+      positive: {
+        options: [] as string[],
+        required: false,
+      },
+      negative: {
+        options: [] as string[],
+        required: false,
+      },
+    };
+
+    const config = await Config.get('evaluation');
+    if (config && config.tag) {
+      _.merge(value, config.tag);
+    }
+
+    await dynamicContentService.renderTasks(
+      [value.positive.options, value.negative.options].flatMap((options) =>
+        options.map((option, index) => ({
+          getText: () => option,
+          setText: (option: string) => (options[index] = option),
+        }))
+      ),
+      locale.locales
+    );
+
+    return value;
+  }
+}
diff --git a/next/api/src/dynamic-content/dynamic-content.service.ts b/next/api/src/dynamic-content/dynamic-content.service.ts
index 0f2c348b0..f767735df 100644
--- a/next/api/src/dynamic-content/dynamic-content.service.ts
+++ b/next/api/src/dynamic-content/dynamic-content.service.ts
@@ -14,6 +14,11 @@ interface RenderObjectConfig {
   template: StringTemplate;
 }
 
+interface RenderTask {
+  getText: () => string;
+  setText: (text: string) => void;
+}
+
 class DynamicContentService {
   private fullContentCache: Cache;
 
@@ -63,6 +68,25 @@ class DynamicContentService {
     }
   }
 
+  async renderTasks(tasks: RenderTask[], locales?: string[]) {
+    const extendedTasks = tasks.map((task) => ({
+      ...task,
+      tmpl: new StringTemplate(task.getText()),
+    }));
+
+    const templates = extendedTasks.map((task) => task.tmpl);
+    if (templates.length) {
+      const renderer = new AsyncDeepRenderer(templates, {
+        dc: (names) => this.getContentMap(names, locales),
+      });
+      await renderer.render();
+    }
+
+    for (const task of extendedTasks) {
+      task.setText(task.tmpl.source);
+    }
+  }
+
   async clearContentCache(name: string | string[]) {
     await this.fullContentCache.del(name);
   }
diff --git a/next/web/src/App/Admin/Settings/Evaluation/index.tsx b/next/web/src/App/Admin/Settings/Evaluation/index.tsx
index f13e031ac..a7cbe2bdb 100644
--- a/next/web/src/App/Admin/Settings/Evaluation/index.tsx
+++ b/next/web/src/App/Admin/Settings/Evaluation/index.tsx
@@ -1,9 +1,38 @@
+import { Fragment } from 'react';
+import { Button, Checkbox, Form, InputNumber, Select } from 'antd';
+import { merge } from 'lodash-es';
+
 import { useConfig, useUpdateConfig } from '@/api/config';
 import { LoadingCover } from '@/components/common';
-import { Button, Form, InputNumber } from 'antd';
+
+const defaultValue = {
+  timeLimit: 0,
+  tag: {
+    positive: {
+      options: [],
+      required: false,
+    },
+    negative: {
+      options: [],
+      required: false,
+    },
+  },
+};
 
 export function EvaluationConfig() {
-  const { data, isLoading } = useConfig<{ timeLimit: number }>('evaluation');
+  const { data, isLoading } = useConfig<{
+    timeLimit: number;
+    tag?: {
+      positive?: {
+        options: string[];
+        required: boolean;
+      };
+      negative?: {
+        options: string[];
+        required: boolean;
+      };
+    };
+  }>('evaluation');
 
   const { mutate, isLoading: isSaving } = useUpdateConfig('evaluation');
 
@@ -13,24 +42,43 @@ export function EvaluationConfig() {
       {!isLoading && (
         <Form
           layout="vertical"
-          initialValues={{
-            ...data,
-            timeLimit: Math.floor((data?.timeLimit || 0) / 1000 / 60),
-          }}
-          onFinish={(data) =>
-            mutate({
-              ...data,
-              timeLimit: data.timeLimit * 1000 * 60,
-            })
-          }
+          initialValues={merge({}, defaultValue, data)}
+          onFinish={(data) => mutate(merge({}, defaultValue, data))}
+          style={{ maxWidth: 600 }}
         >
           <Form.Item
             name="timeLimit"
             label="评价时限"
             extra="工单关闭后多长时间内允许用户评价，设为 0 表示没有限制"
+            getValueProps={(value) => ({
+              value: Math.floor(value / (1000 * 60 * 60)),
+            })}
+            getValueFromEvent={(value) => value * 1000 * 60 * 60}
           >
-            <InputNumber min={0} addonAfter="分钟" />
+            <InputNumber min={0} addonAfter="小时" />
           </Form.Item>
+          {[
+            { name: 'positive', label: '好评选项' },
+            { name: 'negative', label: '差评选项' },
+          ].map(({ name, label }) => (
+            <Fragment key={name}>
+              <Form.Item
+                name={['tag', name, 'options']}
+                label={label}
+                extra="可使用动态内容占位符"
+                style={{ marginBottom: 0 }}
+              >
+                <Select mode="tags" />
+              </Form.Item>
+              <Form.Item
+                name={['tag', name, 'required']}
+                valuePropName="checked"
+                initialValue={false}
+              >
+                <Checkbox>必选</Checkbox>
+              </Form.Item>
+            </Fragment>
+          ))}
           <Button type="primary" htmlType="submit" loading={isSaving}>
             保存
           </Button>