IndexError: tuple index out of range

[sentry-io]

Sentry Issue: LOGGI-WEB-9W5H

AttributeError: 'FtpConnector' object has no attribute '_ftp'
  File "integration/accountings_office/ftp_connector.py", line 15, in ftp
    self._ftp.pwd()

SoftTimeLimitExceeded: SoftTimeLimitExceeded()
(4 additional frame(s) were not displayed)
...
  File "integration/accountings_office/ftp_connector.py", line 17, in ftp
    self._ftp = self._connect()
  File "integration/accountings_office/ftp_connector.py", line 28, in _connect
    ftp.connect()
  File "ftplib.py", line 152, in connect
    source_address=self.source_address)
  File "socket.py", line 716, in create_connection
    sock.connect(sa)
  File "billiard/pool.py", line 229, in soft_timeout_sighandler
    raise SoftTimeLimitExceeded()

IndexError: tuple index out of range
  File "payments/reports/jobs.py", line 219, in sync_ctes_to_accountings_office
    'message': e.args[0]