otrs2slack

Post new OTRS tickets to Slack (written in python).

PREREQUISITES

Debian OS:

sudo apt install python3-pymysql python3-requests

Clone the repo to a folder on your OTRS host, e.g.:

cd /opt
git clone https://github.com/magenbrot/otrs2slack.git

Goto Admin -> Generic Agent -> Add Job

Settings:

Job name: OTRS to Slack
Event Based Execution:
- Event Trigger:
- Type: Ticket
- Event: TicketCreate
Select Tickets:
- ie. Queue "Support" only
Execute Ticket Commands:
- CMD: . /opt/otrs2slack/.secrets && /opt/otrs2slack/otrs2slack.py

Visit this link on slack.com. Log in with the account you want to have OTRS tickets posted to.

Give the app a name and select the workspace. Navigate to incoming webhooks and switch them on.

"Add New Webhook to Workspace" and select the channel where you want the messages to show up. Remember the webhook URL for the next step.

Copy .secrets.dist to .secrets file, open it in an editor and setup the URLs and MySQL connection.