App asks to login again n again

[harichandra-github]

Hi Team, I've noticed an issue with the app. Whenever I click on a notification to open a thread, the app asks me to log in again, even though I am already logged in. This disrupts the user experience. Could you please fix this? Thank you

Server address: chat.smallcase.com

App version: 2.22.0

https://drive.google.com/file/d/1Gph-lv1Rxw8_4Xqe0Tx8exMzOzi9IsNj/view?usp=drivesdk

[enahum]

Have you restarted (rebooted) your phone? If not can you try that first?

[harichandra-github]

Hey, I have restarted but same issue

[enahum]

Ok please go to Account -> Settings -> Report a problem and share the logs files here so we can check them iut and see if we can identify what the problem might be

[harichandra-github]

Please share a description of the problem: Current User Id: 67rkuhfeq3baxkyhpmbfi9wkxw Current Team Id: hg8qc8s64t8xbdgwmg4hahcoer Server Version: 9.6.1 (Build 8390314674) App Version: 2.22.0 (Build 6000574) App Platform: android Device Model: motorola edge 50 pro

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On Mon, 25 Nov, 2024, 8:17 pm Elias Nahum, ***@***.***> wrote: Ok please go to Account -> Settings -> Report a problem and share the logs files here so we can check them iut and see if we can identify what the problem might be — Reply to this email directly, view it on GitHub <#8374 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AWIXDFRRIEJOJHYALGYJ57D2CMZ7FAVCNFSM6AAAAABSOBPTTSVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDIOJYGIZDEOBUGU> . You are receiving this because you authored the thread.Message ID: ***@***.***>

[enahum]

Does not let you share a file?

[harichandra-github]

I have attached log file in the previous email

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On Mon, 25 Nov, 2024, 9:39 pm Elias Nahum, ***@***.***> wrote: Does not let you share a file? — Reply to this email directly, view it on GitHub <#8374 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AWIXDFTJ4JM7CNZDWSU42DT2CNDTDAVCNFSM6AAAAABSOBPTTSVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDIOJYGQZTQMJQHE> . You are receiving this because you authored the thread.Message ID: ***@***.***>

[harichandra-github]

Any updates On Mon, 25 Nov, 2024, 9:40 pm Harichandra Chaudhari, < ***@***.***> wrote:

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I have attached log file in the previous email On Mon, 25 Nov, 2024, 9:39 pm Elias Nahum, ***@***.***> wrote: > Does not let you share a file? > > — > Reply to this email directly, view it on GitHub > <#8374 (comment)>, > or unsubscribe > <https://github.com/notifications/unsubscribe-auth/AWIXDFTJ4JM7CNZDWSU42DT2CNDTDAVCNFSM6AAAAABSOBPTTSVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDIOJYGQZTQMJQHE> > . > You are receiving this because you authored the thread.Message ID: > ***@***.***> >

[enahum]

I see no logs attached in the Github issue, perhaps attach it directly not by replying to the notification email

[harichandra-github]

https://drive.google.com/file/d/19P_l6zOBwQ2S_HELMGWsR8m0BK0VYdvP/view?usp=drivesdk

I have uploaded here, can you please check

[harichandra-github]

Any updates