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Remove/Handle classic Zendesk Web Widget Snippets #2910

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asadali145 opened this issue Feb 27, 2024 · 2 comments

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asadali145 commented Feb 27, 2024

Expected Behavior

Checkout page loads.

Current Behavior

We were using the classic Zendesk help widget.
Customer support changed some settings to use the new widget.
We had some custom snippets for the Classic Help Widget.
The new Widget does not support Classic Widget snippets.

Steps to Reproduce

Visit the checkout page on RC or locally.
Check that a blank page loads.
Check the console for the failed API call.

Possible Solution

Add exception handling while using the API call.
OR
Remove the classic web widget snippets.

Additional Details

More details in this Slack Thread

asadali145 added the product:xpro label

asadali145 mentioned this issue

feat: remove legacy zendesk snippets #2913

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1 task

arslanashraf7 assigned asadali145

cachob commented Mar 29, 2024

@asadali145 this can be closed right because we deployed the changes needed for the chatbot?

Contributor Author

asadali145 commented Mar 29, 2024

@asadali145 this can be closed right because we deployed the changes needed for the chatbot?

Yes, we can close this.

asadali145 closed this as completed

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