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Consider adding text asking the reporter "the last version of Firefox which did not have this issue" for bugs created by reporters who dont have "editbug" access
#2551
Open
mayankleoboy opened this issue
Nov 30, 2024
· 0 comments
Intention: To know if the reporters issue is a regression, or is a new bug. And to reduce the manual effort of devs/triage folks in asking the reporter for this information
Where a "new" reporter has filed a bug, ask them if "Did this ever work in a previous version of Firefox". A proxy for "new" reporter can be a user who does not have "editbugs" access.
Potential risk: Reporter may think that Mozilla is pushing them to do work.
Counter point: It is fair to assume that a user advanced enough to file a bug on bmo would understand that without basic information from them, Firefox with its large/complex code and interaction with OS/Drivers/external software/customizations needs some basic information to diagnoise issues.
The text was updated successfully, but these errors were encountered:
Intention: To know if the reporters issue is a regression, or is a new bug. And to reduce the manual effort of devs/triage folks in asking the reporter for this information
Where a "new" reporter has filed a bug, ask them if "Did this ever work in a previous version of Firefox". A proxy for "new" reporter can be a user who does not have "editbugs" access.
Potential risk: Reporter may think that Mozilla is pushing them to do work.
Counter point: It is fair to assume that a user advanced enough to file a bug on bmo would understand that without basic information from them, Firefox with its large/complex code and interaction with OS/Drivers/external software/customizations needs some basic information to diagnoise issues.
The text was updated successfully, but these errors were encountered: