A specific v3 camera disconnects from time to time

[cuihaoleo]

Hi all. I'd like some inputs on how to troubleshoot the unstable connection of a specific camera.

I have two v3, two v4, and a v2 doorbell. After some tests, I'm currently using QUALITY=HD120 ENABLE_AUDIO=True NET_MODE=LAN ON_DEMAND=False parameters. Four of them runs well with very few disconnections in a day. But one of the v3 cam disconnects every few minutes. When it disconnects, I can confirm that the app also loses the connection.

Log from a recent rounds of disconnections is provided at the end.

Weird is that, the other v3 cam, bought at the same time, having exactly the same firmware and at a location farther to the AP, runs stably without such issue. And I just moved to this new location. I used these two v3 cams in my old home and I didn't encounter such issue at the time.

I'm thinking of swapping the two v3 cams to see if it's the location or the device issue. But that involves some hassle to install cams from high locations so probably I will wait until weekend. I appreciate any ideas on troubleshooting.

Jan 23 20:31:07 mar wyze-bridge[2386760]: [WyzeBridge] 📖 New client reading from living-room-cam
Jan 23 20:32:49 mar wyze-bridge[2386760]: [living-room-cam] WARNING: Audio pipe closed
Jan 23 20:32:49 mar wyze-bridge[2386760]: [living-room-cam] [CONTROL] ERROR - error='[-20018] AV_ER_CLIENT_EXIT', cmd='_bitrate'
Jan 23 20:32:49 mar wyze-bridge[2386760]: [living-room-cam] Stream stopped
Jan 23 20:32:49 mar wyze-bridge[2386760]: [WyzeBridge] ❌ '/living-room-cam' stream is down
Jan 23 20:32:49 mar wyze-bridge[2386760]: [WyzeBridge] 📕 Client stopped reading from living-room-cam
Jan 23 20:32:49 mar wyze-bridge[2386760]: [WyzeBridge] 🎉 Connecting to WyzeCam V3 - Living Room Cam on 192.168.140.251
Jan 23 20:32:50 mar wyze-bridge[2386760]: [WyzeBridge] ❌ '/living-room-cam' stream is down
Jan 23 20:32:50 mar wyze-bridge[2386760]: [WyzeBridge] 🎉 Connecting to WyzeCam V3 - Living Room Cam on 192.168.140.251
Jan 23 20:33:09 mar wyze-bridge[2386760]: [living-room-cam] 📡 Getting 120kb/s HD stream (H264/20fps) via LAN mode (WiFi: 81%) FW: 4.36.13.0416 🔒
Jan 23 20:33:09 mar wyze-bridge[2386760]: [living-room-cam] 🔊 Audio Enabled [Source=ALAW/16,000Hz]
Jan 23 20:33:09 mar wyze-bridge[2386760]: [living-room-cam] [AUDIO] Re-Encode for RTSP compatibility [codec_out='pcm_mulaw']
Jan 23 20:33:09 mar wyze-bridge[2386760]: [living-room-cam] WARNING: Skipping wrong frame_size at start of stream [frame_size=1]
Jan 23 20:33:10 mar wyze-bridge[2386760]: [WyzeBridge] ✅ '/living-room-cam stream is UP! (3/3)
Jan 23 20:33:17 mar wyze-bridge[2386760]: [WyzeBridge] 📖 New client reading from living-room-cam
Jan 23 20:34:17 mar wyze-bridge[2386760]: [living-room-cam] WARNING: clear buffer
Jan 23 20:35:35 mar wyze-bridge[2386760]: [living-room-cam] WARNING: Audio pipe closed
Jan 23 20:35:35 mar wyze-bridge[2386760]: [living-room-cam] [CONTROL] ERROR - error='[-20010] AV_ER_INVALID_SID', cmd='_bitrate'
Jan 23 20:35:35 mar wyze-bridge[2386760]: [living-room-cam] Stream stopped
Jan 23 20:35:35 mar wyze-bridge[2386760]: [WyzeBridge] ❌ '/living-room-cam' stream is down
Jan 23 20:35:35 mar wyze-bridge[2386760]: [WyzeBridge] 🎉 Connecting to WyzeCam V3 - Living Room Cam on 192.168.140.251
Jan 23 20:35:35 mar wyze-bridge[2386760]: [WyzeBridge] 📕 Client stopped reading from living-room-cam
Jan 23 20:35:35 mar wyze-bridge[2386760]: [WyzeBridge] ✅ '/living-room-cam stream is UP! (3/3)
Jan 23 20:35:36 mar wyze-bridge[2386760]: [WyzeBridge] ❌ '/living-room-cam' stream is down
Jan 23 20:35:36 mar wyze-bridge[2386760]: [WyzeBridge] 🎉 Connecting to WyzeCam V3 - Living Room Cam on 192.168.140.251
Jan 23 20:35:56 mar wyze-bridge[2386760]: [living-room-cam] [-13] IOTC_ER_TIMEOUT
Jan 23 20:35:56 mar wyze-bridge[2386760]: [WyzeBridge] ☁ Fetching 'cameras' from the Wyze API...
Jan 23 20:35:57 mar wyze-bridge[2386760]: [WyzeBridge] [API] Fetched [5] cameras
Jan 23 20:35:57 mar wyze-bridge[2386760]: [WyzeBridge] 💾 Saving 'cameras' to local cache...
Jan 23 20:35:58 mar wyze-bridge[2386760]: [WyzeBridge] 🎉 Connecting to WyzeCam V3 - Living Room Cam on 192.168.140.251
Jan 23 20:36:18 mar wyze-bridge[2386760]: [living-room-cam] [-13] IOTC_ER_TIMEOUT
Jan 23 20:36:19 mar wyze-bridge[2386760]: [WyzeBridge] 🎉 Connecting to WyzeCam V3 - Living Room Cam on 192.168.140.251
Jan 23 20:36:21 mar wyze-bridge[2386760]: [living-room-cam] 📡 Getting 120kb/s HD stream (H264/20fps) via LAN mode (WiFi: 75%) FW: 4.36.13.0416 🔒
Jan 23 20:36:21 mar wyze-bridge[2386760]: [living-room-cam] 🔊 Audio Enabled [Source=ALAW/16,000Hz]
Jan 23 20:36:21 mar wyze-bridge[2386760]: [living-room-cam] [AUDIO] Re-Encode for RTSP compatibility [codec_out='pcm_mulaw']
Jan 23 20:36:22 mar wyze-bridge[2386760]: [living-room-cam] WARNING: Skipping wrong frame_size at start of stream [frame_size=1]
Jan 23 20:36:22 mar wyze-bridge[2386760]: [WyzeBridge] ✅ '/living-room-cam stream is UP! (3/3)
Jan 23 20:36:27 mar wyze-bridge[2386760]: [WyzeBridge] 📖 New client reading from living-room-cam
Jan 23 20:37:48 mar wyze-bridge[2386760]: [WyzeBridge] 📕 Client stopped reading from living-room-cam
Jan 23 20:37:48 mar wyze-bridge[2386760]: [living-room-cam] WARNING: Audio pipe closed
Jan 23 20:37:48 mar wyze-bridge[2386760]: [living-room-cam] [CONTROL] ERROR - error='[-20018] AV_ER_CLIENT_EXIT', cmd='_bitrate'
Jan 23 20:37:48 mar wyze-bridge[2386760]: [living-room-cam] Stream stopped
Jan 23 20:37:48 mar wyze-bridge[2386760]: [WyzeBridge] ❌ '/living-room-cam' stream is down
Jan 23 20:37:48 mar wyze-bridge[2386760]: [WyzeBridge] 🎉 Connecting to WyzeCam V3 - Living Room Cam on 192.168.140.251
Jan 23 20:37:48 mar wyze-bridge[2386760]: [WyzeBridge] ✅ '/living-room-cam stream is UP! (3/3)
Jan 23 20:37:49 mar wyze-bridge[2386760]: [WyzeBridge] ❌ '/living-room-cam' stream is down
Jan 23 20:37:49 mar wyze-bridge[2386760]: [WyzeBridge] 🎉 Connecting to WyzeCam V3 - Living Room Cam on 192.168.140.251
Jan 23 20:38:09 mar wyze-bridge[2386760]: [living-room-cam] [-13] IOTC_ER_TIMEOUT
Jan 23 20:38:09 mar wyze-bridge[2386760]: [WyzeBridge] ☁ Fetching 'cameras' from the Wyze API...
Jan 23 20:38:09 mar wyze-bridge[2386760]: [WyzeBridge] [API] Fetched [5] cameras
Jan 23 20:38:09 mar wyze-bridge[2386760]: [WyzeBridge] 💾 Saving 'cameras' to local cache...
Jan 23 20:38:10 mar wyze-bridge[2386760]: [WyzeBridge] 🎉 Connecting to WyzeCam V3 - Living Room Cam on 192.168.140.251
Jan 23 20:38:13 mar wyze-bridge[2386760]: [living-room-cam] 📡 Getting 120kb/s HD stream (H264/20fps) via LAN mode (WiFi: 79%) FW: 4.36.13.0416 🔒
Jan 23 20:38:13 mar wyze-bridge[2386760]: [living-room-cam] 🔊 Audio Enabled [Source=ALAW/16,000Hz]
Jan 23 20:38:13 mar wyze-bridge[2386760]: [living-room-cam] [AUDIO] Re-Encode for RTSP compatibility [codec_out='pcm_mulaw']
Jan 23 20:38:14 mar wyze-bridge[2386760]: [living-room-cam] WARNING: Skipping wrong frame_size at start of stream [frame_size=1]
Jan 23 20:38:15 mar wyze-bridge[2386760]: [WyzeBridge] ✅ '/living-room-cam stream is UP! (3/3)
Jan 23 20:38:17 mar wyze-bridge[2386760]: [WyzeBridge] 📖 New client reading from living-room-cam
Jan 23 20:38:50 mar wyze-bridge[2386760]: [living-room-cam] WARNING: Audio pipe closed
Jan 23 20:38:50 mar wyze-bridge[2386760]: [living-room-cam] [CONTROL] ERROR - error='[-20018] AV_ER_CLIENT_EXIT', cmd='_bitrate'
Jan 23 20:38:51 mar wyze-bridge[2386760]: [living-room-cam] Stream stopped
Jan 23 20:38:51 mar wyze-bridge[2386760]: [WyzeBridge] ❌ '/living-room-cam' stream is down
Jan 23 20:38:51 mar wyze-bridge[2386760]: [WyzeBridge] 📕 Client stopped reading from living-room-cam
Jan 23 20:38:51 mar wyze-bridge[2386760]: [WyzeBridge] 🎉 Connecting to WyzeCam V3 - Living Room Cam on 192.168.140.251
Jan 23 20:38:51 mar wyze-bridge[2386760]: [WyzeBridge] ✅ '/living-room-cam stream is UP! (3/3)
Jan 23 20:38:52 mar wyze-bridge[2386760]: [WyzeBridge] ❌ '/living-room-cam' stream is down
Jan 23 20:38:52 mar wyze-bridge[2386760]: [WyzeBridge] 🎉 Connecting to WyzeCam V3 - Living Room Cam on 192.168.140.251
Jan 23 20:39:12 mar wyze-bridge[2386760]: [living-room-cam] [-13] IOTC_ER_TIMEOUT
Jan 23 20:39:13 mar wyze-bridge[2386760]: [WyzeBridge] 🎉 Connecting to WyzeCam V3 - Living Room Cam on 192.168.140.251
Jan 23 20:39:33 mar wyze-bridge[2386760]: [living-room-cam] [-13] IOTC_ER_TIMEOUT
Jan 23 20:39:34 mar wyze-bridge[2386760]: [WyzeBridge] 🎉 Connecting to WyzeCam V3 - Living Room Cam on 192.168.140.251
Jan 23 20:39:37 mar wyze-bridge[2386760]: [living-room-cam] 📡 Getting 120kb/s HD stream (H264/20fps) via LAN mode (WiFi: 80%) FW: 4.36.13.0416 🔒
Jan 23 20:39:37 mar wyze-bridge[2386760]: [living-room-cam] 🔊 Audio Enabled [Source=ALAW/16,000Hz]
Jan 23 20:39:37 mar wyze-bridge[2386760]: [living-room-cam] [AUDIO] Re-Encode for RTSP compatibility [codec_out='pcm_mulaw']
Jan 23 20:39:38 mar wyze-bridge[2386760]: [living-room-cam] WARNING: Skipping wrong frame_size at start of stream [frame_size=1]
Jan 23 20:39:38 mar wyze-bridge[2386760]: [WyzeBridge] ✅ '/living-room-cam stream is UP! (3/3)
Jan 23 20:39:47 mar wyze-bridge[2386760]: [WyzeBridge] 📖 New client reading from living-room-cam
Jan 23 20:40:12 mar wyze-bridge[2386760]: [WyzeBridge] 📕 Client stopped reading from living-room-cam
Jan 23 20:40:12 mar wyze-bridge[2386760]: [living-room-cam] WARNING: Audio pipe closed
Jan 23 20:40:12 mar wyze-bridge[2386760]: [living-room-cam] [CONTROL] ERROR - error='[-20018] AV_ER_CLIENT_EXIT', cmd='_bitrate'
Jan 23 20:40:13 mar wyze-bridge[2386760]: [living-room-cam] Stream stopped
Jan 23 20:40:13 mar wyze-bridge[2386760]: [WyzeBridge] ❌ '/living-room-cam' stream is down
Jan 23 20:40:13 mar wyze-bridge[2386760]: [WyzeBridge] 🎉 Connecting to WyzeCam V3 - Living Room Cam on 192.168.140.251
Jan 23 20:40:13 mar wyze-bridge[2386760]: [WyzeBridge] ✅ '/living-room-cam stream is UP! (3/3)
Jan 23 20:40:14 mar wyze-bridge[2386760]: [WyzeBridge] ❌ '/living-room-cam' stream is down
Jan 23 20:40:14 mar wyze-bridge[2386760]: [WyzeBridge] 🎉 Connecting to WyzeCam V3 - Living Room Cam on 192.168.140.251

[dmkjr]

I am seeing this same exact issue. I have ordered a V4 camera to replace it. After looking into the logs, the camera is stable from a networking connection perspective, but the bridge keeps dropping that one camera. I do not have this issue on other V3 cameras or my V4 cameras.

It also appears like this tool (wyze bridge) may be dead...... idk, been several months since the developer has committed anything on GH.