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BUG: Wyze App can't connect for "View Live Stream" or "View Playback" when WyzeBridge is running #1411

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puterboy opened this issue Jan 23, 2025 · 1 comment
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@puterboy
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Describe the bug

I have 2 WyzeCam v3 cameras.
Both the standard WyzeCam mobile app (for Android) and WyzeBridge separately work fine.
However, if I have WyzeBridge already running, then the WyzeCam mobile app doesn't work properly.

Specifically.

  • I can still see live streams from the mobile app home page (but only from there -- not when I click on an individual camera) as well as from the web streaming page
  • I cannot initiate live or playback streams from the "View Livestream" or "View Playback" buttons respectively on any individual cam -- the app tries to connect "securely" three times and then gives up saying "connection failed"
  • The mobile app otherwise is able to connect to the cameras to change settings, reboot them, upgrade firmware, etc. -- just the streaming functionality is affected

Note that ff WyzeBridge is not running the "View Livestream" and "View Playback" work fine.
Also, ff WyzeBridge is started while running "View Livestream" or"View Playback", then the current stream continues to play fine (and WyzeBridge works fine); however, any new live or playback stream will fail to connect

In summary, it seems that having WyzeBridge connected, prevents the mobile app from connecting properly to the Wyze cameras.
However, conversely the mobile app streaming doesn't seem to prevent WyzeBridge from connecting.

Is this a known issue?
Are there any workarounds or potential fixes? (other than avoiding running WyzeBridge and the mobile app simultaneously)

Affected Bridge Version

v2.10.3 X86_64

Bridge type

Docker Run/Compose

Affected Camera(s)

WyzeCam v3

Affected Camera Firmware

4.36.13.0416 (and at least other recent firmware)

docker-compose or config (if applicable)

@puterboy puterboy added the bug Something isn't working label Jan 23, 2025
@kriodoxis
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kriodoxis commented Jan 26, 2025

Same here, I have 2 cameras and only one is affected, if I stop the container, log in to the app, stream and then start the bridge, the camera works for a while.

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