Any of the 5.x versions show a blank window on my Windows 10 (64-bit)

[german-wing]

Describe the bug
After installing and opening the app, it shows the home screen literally for a fraction of a second, and then goes completely blank.

It happens with any of the 5.x versions (but not the 4.x ones). It does work well on my MacOS, but not on my Windows 10 (64-bit).

I'm only able to use the right-click menu, but nothing useful there. If I click on 'Refresh', it behaves in the same manner as at first.

To Reproduce

Note: I've tried only on my personal computer, obviously, so I'm not sure if it reproduces in other computers as well, but I've tried many many times, including doing a clean install, and an upgrade from a 4.x version.

Steps to reproduce the behaviour:

1. Install any of the 5.x versions on Windows 10.
2. Open the app and see if it launches correctly.

No error messages or something, just blankness.

Expected behaviour
It is expected to see the home screen correctly :)

Screenshots
Haven't taken one, but it's just a blank window.

Logs
I've looked inside the logs folder (where I certainly knew there logs were produced by 4.x versions), but no logs related to this launch. It looks like it doesn't produce any logs inside that folder at all, as far as I could tell.

Desktop (please complete the following information):

• Windows
• 10 (64-bit)

Everything is up-to-date. No similar issues with other apps have been ever encountered.

Additional context
Also tried to insert my SD card in hope that it will auto connect and finally load, but it didn't.

[neil-morrison44]

Not sure what this would be, I believe it’s working for other people on Windows 10.

There’s a config folder (near the log folder on windows, I think) that contains a lot of .json files for configuration, some of which get read on startup, so it could be that - or it could be an issue with an out of date webview component, I know people have had that in the past and fixed it somehow

[german-wing]

@neil-morrison44 It says that WebView2 is up-to-date when running the installer downloaded from their official page, but I waited for the next Windows update to occur to see if anything changes, but nothing helped.

What does make me happy is that I see the error message now when trying to launch the latest version of Pocket Sync v5.5, it looks like the error is Error creating WebGL context, which could be related to this: #339.

[neil-morrison44]

Huh, that is strange.
I’m pretty sure it’s not a widespread Windows 10 issue so I’m still not sure what’d be going on there, short of the WebView2 not being the one it expects (though, the framework I use for the app, Tauri should notice that and correct it).

[RetroMal]

I'm sorry to report that I have the same problem with the v5s but I'm running Linux Mint.

[macjii]

I am also having the same issue, but I am on Manjaro Linux. I am using the flatpak version of 5.5.0.

KDE Plasma Version 6.2.5 KDE
KDE Frameworks Version 6.10.0
QT Version 6.8.1
Kernel 6.6.65-1-MANJARO
Graphics Platform: X11
Graphics Processor: NVIDIA GeForce RTX 2070/PCIe/SSE2

[TJohansen]

This also appears to be a problem on Arch Linux. Any 5.x version just opens a blank window. Tested app image, flatpak and AUR, though the AUR package doesn't open at all. Also tested one of the app images on my ROG Ally X running Bazzite and was met with the same blank screen.

[neil-morrison44]

There's an issue for this on Linux here: #339