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Reopen document #4225

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kiuX89 opened this issue Nov 14, 2024 · 3 comments
Open

Reopen document #4225

kiuX89 opened this issue Nov 14, 2024 · 3 comments

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@kiuX89
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kiuX89 commented Nov 14, 2024

Hello, I have installed nextcloud with nextcloud office and Collabora Online - Built-in CODE Server and when I open an .odt document I manage to edit it but when I close it and open it again I get this message :

Document failed to load
Nextcloud Office failed to load - please try again later

Can you help me solve this problem?

I'm running debian 12 with nextcloud hard installed.

thank you
sincerely

@elzody elzody added info needed Further information is requested needs info and removed info needed Further information is requested labels Nov 14, 2024
@elzody
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elzody commented Nov 14, 2024

It's likely a configuration issue, but just to be sure it's not related to a bug can you please send more helpful information like do you see any errors in the browser or the nextcloud.log file when this happens?

@kiuX89
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kiuX89 commented Nov 14, 2024

I don't have any logs in nextcloud.log when the issue occurs, however, in my browser I have the following:

Image

@kiuX89
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kiuX89 commented Nov 19, 2024

Hello, I'm coming back to you @elzody for my problem that still doesn't work, do you have a solution?
Sincerely

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