[Bug]: Vertical video incorrectly loaded #39583

philippjeschek · 2023-07-26T20:08:22Z

⚠️ This issue respects the following points: ⚠️

This is a bug, not a question or a configuration/webserver/proxy issue.
This issue is not already reported on Github OR Nextcloud Community Forum (I've searched it).
Nextcloud Server is up to date. See Maintenance and Release Schedule for supported versions.
I agree to follow Nextcloud's Code of Conduct.

Bug description

I am running multiple Nextcloud instances. Today I got a report, that vertical video is incorrectly display (zoomed in) when viewing it on a shared link (guest view).
This happened on Nextcloud 27.0.1.

On my other instance I tested on 27 and it worked without any issues. After updating this instance to 27.0.1 the same error occurred.

Steps to reproduce

Upload vertical video to nextcloud
Share and open link in private tab

Expected behavior

Video is displayed correctly and not zoomed in.

Installation method

Community Web installer on a VPS or web space

Nextcloud Server version

27

Operating system

Debian/Ubuntu

PHP engine version

PHP 8.2

Web server

Nginx

Database engine version

MariaDB

Is this bug present after an update or on a fresh install?

Updated from a MINOR version (ex. 22.1 to 22.2)

Are you using the Nextcloud Server Encryption module?

Encryption is Disabled

What user-backends are you using?

Default user-backend (database)
LDAP/ Active Directory
SSO - SAML
Other

Configuration report

{
    "system": {
        "instanceid": "***REMOVED SENSITIVE VALUE***",
        "passwordsalt": "***REMOVED SENSITIVE VALUE***",
        "secret": "***REMOVED SENSITIVE VALUE***",
        "trusted_domains": [
            "***"
        ],
        "datadirectory": "***REMOVED SENSITIVE VALUE***",
        "dbtype": "mysql",
        "version": "27.0.1.2",
        "overwrite.cli.url": "***",
        "dbname": "***REMOVED SENSITIVE VALUE***",
        "dbhost": "***REMOVED SENSITIVE VALUE***",
        "dbport": "",
        "dbtableprefix": "oc_",
        "mysql.utf8mb4": true,
        "dbuser": "***REMOVED SENSITIVE VALUE***",
        "dbpassword": "***REMOVED SENSITIVE VALUE***",
        "installed": true,
        "simpleSignUpLink.shown": false,
        "mail_from_address": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpmode": "smtp",
        "mail_sendmailmode": "smtp",
        "mail_domain": "***REMOVED SENSITIVE VALUE***",
        "mail_smtphost": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpport": "587",
        "mail_smtpauth": 1,
        "mail_smtpname": "***REMOVED SENSITIVE VALUE***",
        "mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
        "updater.secret": "***REMOVED SENSITIVE VALUE***",
        "maintenance": false,
        "theme": "",
        "loglevel": 2
    }
}

List of activated Apps

Enabled:
  - activity: 2.19.0
  - circles: 27.0.1
  - cloud_federation_api: 1.10.0
  - comments: 1.17.0
  - contactsinteraction: 1.8.0
  - dashboard: 7.7.0
  - dav: 1.27.0
  - federatedfilesharing: 1.17.0
  - federation: 1.17.0
  - files: 1.22.0
  - files_pdfviewer: 2.8.0
  - files_rightclick: 1.6.0
  - files_sharing: 1.19.0
  - files_trashbin: 1.17.0
  - files_versions: 1.20.0
  - firstrunwizard: 2.16.0
  - logreader: 2.12.0
  - lookup_server_connector: 1.15.0
  - nextcloud_announcements: 1.16.0
  - notifications: 2.15.0
  - oauth2: 1.15.1
  - password_policy: 1.17.0
  - photos: 2.3.0
  - privacy: 1.11.0
  - provisioning_api: 1.17.0
  - recommendations: 1.6.0
  - related_resources: 1.2.0
  - serverinfo: 1.17.0
  - settings: 1.9.0
  - sharebymail: 1.17.0
  - support: 1.10.0
  - survey_client: 1.15.0
  - systemtags: 1.17.0
  - text: 3.8.0
  - theming: 2.2.0
  - theming_customcss: 1.14.0
  - twofactor_backupcodes: 1.16.0
  - updatenotification: 1.17.0
  - viewer: 2.1.0
  - workflowengine: 2.9.0
Disabled:
  - admin_audit: 1.17.0
  - bruteforcesettings: 2.7.0
  - encryption: 2.15.0
  - files_external: 1.19.0
  - suspicious_login: 5.0.0
  - twofactor_totp: 9.0.0
  - user_ldap: 1.17.0
  - user_status: 1.7.0 (installed 1.7.0)
  - weather_status: 1.7.0 (installed 1.7.0)

Nextcloud Signing status

No errors have been found.

Nextcloud Logs

Info	updater	\OC\Updater::resetLogLevel: Reset log level to Warning(2)	
2023-07-26T14:09:18+0200
Info	updater	\OC\Updater::maintenanceDisabled: Turned off maintenance mode	
2023-07-26T14:09:18+0200
Info	updater	\OC\Updater::updateEnd: Update successful	
2023-07-26T14:09:18+0200
Info	updater	\OC\Updater::finishedCheckCodeIntegrity: Finished code integrity check	
2023-07-26T14:09:18+0200
Info	updater	\OC\Updater::startCheckCodeIntegrity: Starting code integrity check...	
2023-07-26T14:09:13+0200
Info	updater	OC\Repair\Events\RepairStepEvent: Repair step: Add possibly missing system config	
2023-07-26T14:09:13+0200
Info	updater	OC\Repair\Events\RepairStepEvent: Repair step: Clean up abandoned apps	
2023-07-26T14:09:13+0200
Info	updater	OC\Repair\Events\RepairStepEvent: Repair step: Add token cleanup job	
2023-07-26T14:09:13+0200
Info	updater	OC\Repair\Events\RepairStepEvent: Repair step: Add background job to set the lookup server share state for users	
2023-07-26T14:09:13+0200
Info	updater	OC\Repair\Events\RepairStepEvent: Repair step: Repair DAV shares	
2023-07-26T14:09:13+0200
Info	updater	OC\Repair\Events\RepairStepEvent: Repair step: Queue a one-time job to check for user uploaded certificates	
2023-07-26T14:09:13+0200
Info	updater	OC\Repair\Events\RepairStepEvent: Repair step: Add job to cleanup the bruteforce entries	
2023-07-26T14:09:13+0200
Info	updater	OC\Repair\Events\RepairStepEvent: Repair step: Remove old dashboard app config data	
2023-07-26T14:09:13+0200
Info	updater	OC\Repair\Events\RepairStepEvent: Repair step: Check encryption key format	
2023-07-26T14:09:13+0200
Info	updater	OC\Repair\Events\RepairStepEvent: Repair step: Keep legacy encryption enabled	
2023-07-26T14:09:13+0200
Info	updater	OC\Repair\Events\RepairStepEvent: Repair step: Reset generated avatar flag	
2023-07-26T14:09:13+0200
Info	updater	OC\Repair\Events\RepairStepEvent: Repair step: Clear access cache of projects	
2023-07-26T14:09:13+0200
Info	updater	OC\Repair\Events\RepairInfoEvent: Repair info: No need to remove link shares.	
2023-07-26T14:09:13+0200
Info	updater	OC\Repair\Events\RepairStepEvent: Repair step: Remove potentially over exposing share links	
2023-07-26T14:09:13+0200
Info	updater	OC\Repair\Events\RepairStepEvent: Repair step: Add background job to cleanup login flow v2 tokens	
2023-07-26T14:09:13+0200
Info	updater	OC\Repair\Events\RepairStepEvent: Repair step: Cleanup invalid photocache files for carddav	
2023-07-26T14:09:13+0200
Info	updater	OC\Repair\Events\RepairStepEvent: Repair step: Queue a one-time job to cleanup old backups of the updater	
2023-07-26T14:09:13+0200
Info	updater	OC\Repair\Events\RepairStepEvent: Repair step: Add preview background cleanup job	
2023-07-26T14:09:13+0200
Info	updater	OC\Repair\Events\RepairStepEvent: Repair step: Clear every generated avatar	
2023-07-26T14:09:13+0200
Info	updater	OC\Repair\Events\RepairInfoEvent: Repair info: JS cache cleared	
2023-07-26T14:09:13+0200
Info	updater	OC\Repair\Events\RepairInfoEvent: Repair info: Image cache cleared	
2023-07-26T14:09:13+0200
Info	updater	OC\Repair\Events\RepairStepEvent: Repair step: Clear frontend caches	
2023-07-26T14:09:13+0200
Info	updater	OC\Repair\Events\RepairStepEvent: Repair step: Add log rotate job	
2023-07-26T14:09:13+0200
Info	updater	OC\Repair\Events\RepairStepEvent: Repair step: Repair language codes	
2023-07-26T14:09:13+0200
Info	updater	OC\Repair\Events\RepairInfoEvent: Repair info: No mounts updated	
2023-07-26T14:09:13+0200

Additional info

No response

joshtrichards · 2023-07-31T20:04:00Z

Hi @philippjeschek - Is this the same as your other report or a different matter?

nextcloud/viewer#1831

philippjeschek · 2023-07-31T20:05:40Z

Hi @joshtrichards, sorry, I didn't see, that the issue was moved. We can delete this issue here...

nicrame · 2023-08-15T15:23:29Z

The problem is still there with NC 27.0.2

joshtrichards · 2023-08-15T15:31:06Z

The problem is still there with NC 27.0.2

@nicrame - Yes, that's why the issue tracking it at nextcloud/viewer#1831 is still open. :) Please leave this one here alone as it's closed. The bug can't be fixed in this repository since it doesn't exist here and commenting on it just generates noise to all the devs that can't even do anything about it. :)

philippjeschek added 0. Needs triage Pending check for reproducibility or if it fits our roadmap bug labels Jul 26, 2023

szaimen added the 27-feedback label Jul 26, 2023

philippjeschek closed this as completed Jul 31, 2023

Provide feedback

Saved searches

Use saved searches to filter your results more quickly

[Bug]: Vertical video incorrectly loaded #39583

[Bug]: Vertical video incorrectly loaded #39583

philippjeschek commented Jul 26, 2023

joshtrichards commented Jul 31, 2023

philippjeschek commented Jul 31, 2023

nicrame commented Aug 15, 2023

joshtrichards commented Aug 15, 2023

[Bug]: Vertical video incorrectly loaded #39583

[Bug]: Vertical video incorrectly loaded #39583

Comments

philippjeschek commented Jul 26, 2023

⚠️ This issue respects the following points: ⚠️

Bug description

Steps to reproduce

Expected behavior

Installation method

Nextcloud Server version

Operating system

PHP engine version

Web server

Database engine version

Is this bug present after an update or on a fresh install?

Are you using the Nextcloud Server Encryption module?

What user-backends are you using?

Configuration report

List of activated Apps

Nextcloud Signing status

Nextcloud Logs

Additional info

joshtrichards commented Jul 31, 2023

philippjeschek commented Jul 31, 2023

nicrame commented Aug 15, 2023

joshtrichards commented Aug 15, 2023