| id |
string |
The globally unique identifier for the object. |
[optional] |
| name |
string |
The queue name |
|
| division |
\PureCloudPlatform\Client\V2\Model\WritableDivision |
The division to which this entity belongs. |
[optional] |
| description |
string |
The queue description. |
[optional] |
| dateCreated |
\DateTime |
The date the queue was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ |
[optional] |
| dateModified |
\DateTime |
The date of the last modification to the queue. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ |
[optional] |
| modifiedBy |
string |
The ID of the user that last modified the queue. |
[optional] |
| createdBy |
string |
The ID of the user that created the queue. |
[optional] |
| memberCount |
int |
The number of users in the queue. |
[optional] |
| mediaSettings |
map[string,\PureCloudPlatform\Client\V2\Model\MediaSetting] |
The media settings for the queue. Valid key values: CALL, CALLBACK, CHAT, EMAIL, MESSAGE, SOCIAL_EXPRESSION, VIDEO_COMM |
[optional] |
| bullseye |
\PureCloudPlatform\Client\V2\Model\Bullseye |
The bulls-eye settings for the queue. |
[optional] |
| acwSettings |
\PureCloudPlatform\Client\V2\Model\AcwSettings |
The ACW settings for the queue. |
[optional] |
| skillEvaluationMethod |
string |
The skill evaluation method to use when routing conversations. |
[optional] |
| queueFlow |
\PureCloudPlatform\Client\V2\Model\DomainEntityRef |
The in-queue flow to use for conversations waiting in queue. |
[optional] |
| whisperPrompt |
\PureCloudPlatform\Client\V2\Model\DomainEntityRef |
The prompt used for whisper on the queue, if configured. |
[optional] |
| autoAnswerOnly |
bool |
Specifies whether the configured whisper should play for all ACD calls, or only for those which are auto-answered. |
[optional] |
| callingPartyName |
string |
The name to use for caller identification for outbound calls from this queue. |
[optional] |
| callingPartyNumber |
string |
The phone number to use for caller identification for outbound calls from this queue. |
[optional] |
| defaultScripts |
map[string,\PureCloudPlatform\Client\V2\Model\Script] |
The default script Ids for the communication types. |
[optional] |
| outboundMessagingAddresses |
\PureCloudPlatform\Client\V2\Model\QueueMessagingAddresses |
The messaging addresses for the queue. |
[optional] |
| outboundEmailAddress |
\PureCloudPlatform\Client\V2\Model\QueueEmailAddress |
|
[optional] |
| sourceQueueId |
string |
The id of an existing queue to copy the settings from when creating a new queue. |
[optional] |
| selfUri |
string |
The URI for this object |
[optional] |