Name | Type | Description | Notes |
---|---|---|---|
serviceLevelPercent | double | Predicted percent of interactions answered in X seconds, where X is the service level objective configured in the service goal group matching this intraday group | [optional] |
averageSpeedOfAnswerSeconds | double | Predicted average time in seconds it takes to answer an interaction once the interaction becomes available to be routed | [optional] |
numberOfInteractions | double | Predicted number of interactions | [optional] |