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IntradayPerformancePredictionQueueData.md

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IntradayPerformancePredictionQueueData

Properties

Name Type Description Notes
serviceLevelPercent double Predicted percent of interactions answered in X seconds, where X is the service level objective configured in the service goal group matching this intraday group [optional]
averageSpeedOfAnswerSeconds double Predicted average time in seconds it takes to answer an interaction once the interaction becomes available to be routed [optional]
numberOfInteractions double Predicted number of interactions [optional]

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