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Keyword.md

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Keyword

Properties

Name Type Description Notes
id string [optional]
name string [optional]
phrase string The word or phrase which is being looked for with speech recognition.
confidence int A sensitivity threshold that can be increased to lower false positives or decreased to reduce false negatives.
agentScoreModifier int A modifier to the evaluation score when the phrase is spotted in the agent channel
customerScoreModifier int A modifier to the evaluation score when the phrase is spotted in the customer channel
alternateSpellings string[] Other spellings of the phrase that can be added to reduce missed spots (false negatives). [optional]
pronunciations string[] The phonetic spellings for the phrase and alternate spellings. [optional]
antiWords string[] Words that are similar to the phrase but not desired. Added to reduce incorrect spots (false positives). [optional]
antiPronunciations string[] The phonetic spellings for the antiWords. [optional]
spotabilityIndex double A prediction of how easy it is to unambiguously spot the keyword within its language based on spelling. [optional]
marginOfError double [optional]
pronunciation string [optional]

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