| Name | Type | Description | Notes |
|---|---|---|---|
| maximumCapacity | int | Defines the maximum number of conversations of this type that an agent can handle at one time. | [optional] |
| interruptableMediaTypes | string[] | Defines the list of other media types that can interrupt a conversation of this media type. Values can be: call, chat, email, or socialExpression | [optional] |
| includeNonAcd | bool | If true, then track non-ACD conversations against utilization | [optional] |