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QueueUtilizationDiagnostic.md

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QueueUtilizationDiagnostic

Properties

Name Type Description Notes
queue \PureCloudPlatform\Client\V2\Model\DomainEntityRef Identifier of the queue [optional]
usersInQueue int The number of users joined to the queue [optional]
activeUsersInQueue int The number of users active on the queue [optional]
usersOnQueue int The number of users with a status of on-queue [optional]
usersNotUtilized int The number of users in the queue currently not engaged [optional]
usersOnQueueWithStation int The number of users in the queue with a station [optional]
usersOnACampaignCall int The number of users currently engaged in a campaign call [optional]
usersOnDifferentEdgeGroup int The number of users whose station is homed to an edge different from the campaign [optional]
usersOnANonCampaignCall int The number of users currently engaged in a communication that is not part of the campaign [optional]

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