Name | Type | Description | Notes |
---|---|---|---|
userId | string | ID of the user in the warning | [optional] |
userNotLicensed | bool | Whether the user does not have the appropriate license to be scheduled | [optional] |
unableToMeetMaxDays | bool | Whether the number of scheduled days exceeded the maximum days to schedule defined in the agent work plan | [optional] |
unableToScheduleRequiredDays | string[] | Days indicated as required to work in agent work plan where no viable shift was found to schedule | [optional] |
unableToMeetMinPaidForTheWeek | bool | Whether the schedule did not meet the minimum paid time for the week defined in the agent work plan | [optional] |
unableToMeetMaxPaidForTheWeek | bool | Whether the schedule exceeded the maximum paid time for the week defined in the agent work plan | [optional] |
noNeedDays | string[] | Days agent was scheduled but there was no need to meet. The scheduled days have no effect on service levels | [optional] |
shiftsTooCloseTogether | bool | Whether the schedule did not meet the minimum time between shifts defined in the agent work plan | [optional] |