Return Path address is not accepting incoming messages

[XenyFord]

Hello Team,

When I send an email to one of my recipients who is out of office and enabled his email to send an automated reply to incoming messages on rerun-path. No auto response emails are received to us from the recipient, also my recipient got a bounce/error message as shown below;

So, Can anyone please let me know whether it is a lack of a feature with postal or any reconfiguration made on my end?

Also, please let me know If there is any particular setting that will allow me to have the emails forwarded from [email protected] or to have a custom bounce address like [email protected], instead of [email protected].

Or, let me know on how to make [email protected] as a valid email address to receive incoming emails like auto responses.

Thank you in advance!

[willpower232]

Postal does not have that as an error message so it means your psrp CNAME is not pointing at your Postal server or you have something else in the way.

As you can see in the documentation https://docs.postalserver.io/other/auto-responders-and-bounces you should not need to be directly interested in the bounces, Postal should be able to handle it and let you know via webhook.

[XenyFord]

Mr. Will,

YES! I'm sending emails through a different application named Acymailng using SMTP Credentials from postal server. All the emails are sent out perfectly.

The problem is: If the email sent to any of the recipients who is out of office and enabled auto response, an auto response email is coming to us on postal(under incoming messages) instantly, but such auto responded incoming messages have been marked as BOUNCE all the time as shown in the above image.

Another thing, I would like to have the aforesaid auto-responded message to be forwarded to any of my desired email address. — Is that possible, please?

Thank you in advance!

[willpower232]

If the messages definitely went through Postal, I'm not sure why it isn't able to identify the bounce.

As mentioned in the documentation, the bounces are currently unable to be forwarded via SMTP and only via webhook.

[XenyFord]

Mr. Will,

My heartfelt thanks to you for responding in a timely manner to all my questions. I really appreciate it and much grateful to you.

Besides the auto-responder emails are being marked as bounces, few messages are not sent out properly though the email addresses are fully valid, and it return few different Errors as shown in the images below...

Another ERROR:

Some times, when the recipient's email is failed to receive the message we sent due to some DNS issues on recipient's end, the incoming bounce back emails are hitting back to [email protected] instead of the return path address( [email protected] ), and it gives an ERROR as shown below when clicked on plan/html tabs in detailed section.

When I clicked on Plain Text tab it gives below error

Kindly understand that my first priority is to have the correct SSL/TLS in place, so please guide me to get the TLS work done in the right way.

Thank you in advance!

[willpower232]

dh key is too small

This is a complicated problem but you should have a look at #1558 and #1433

we're sorry, but something went wrong

You need to have a look at the logs to see what problem happened

[willpower232]

can't modify frozen string

if you can find some logs that mention that error message then it would be useful at #1363