MessageBounced event lacks RFC code for bounce type (Hard or Soft bounce)

[benstaf]

MessageBounced event lacks RFC code to identify Bounce type:

SendGrid documentation explains that bounce message gives important information to identify the reason for the email delivery failure: the RFC code. According to the RFC, hard bounces are depicted by a 5XX code and soft bounces by a 4XX code (in general)

The best practice is that upon reception of the webhook, the mailing list software (Mautic, etc...) should unsubscribe hard bounces immediately, and leave soft bounces.

That's why bounce type is included in webhooks of all providers: Mailgun, Postmark, Amazon and others

However, bounce type seems missing from Postal bounce webhook

I can help for implementation if it hasn't been done before

[willpower232]

If you want to make a PR then go for it, I'm not sure where the information could be sourced from off the top of my head

[benstaf]

If you want to make a PR then go for it, I'm not sure where the information could be sourced from off the top of my head

There are several special-purpose libraries for bounce classification, my favorite is Sisimai and it's written in Ruby.

It is quite popular on GitHub, mature and well-maintained (10 years old, latest version in July 2024)

Sisimai can decode all types of bounces with optimized accuracy and speed, and especially make the classification of Hard and Soft bounces (critical feature currently lacking on Postal)

Sisimai also handles FBL complaints mentioned in issue #3084

Sisimai integration will improve and simplify the way Postal handles bounces

I can do a PR of course, but since it will require an in-depth modification of the codebase, more core contributors might prefer to do it.

Let me know either way

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