diff --git a/docs/operations/comanage-sop.md b/docs/operations/comanage-sop.md
index 75f4cc4dd..5d6bb320f 100644
--- a/docs/operations/comanage-sop.md
+++ b/docs/operations/comanage-sop.md
@@ -38,12 +38,10 @@ Follow the instructions below to approve a contact registration.
 
 1.  Review the request:
 
-    1.  Verify that the request is legitimate by doing at least one of the following:
-
-        -   Find associated support tickets by searching for their email address in Freshdesk
-        -   Ask someone affiliated with the site, collaboration, or the sponsor of a project to verify the registrant's
-            affiliation.
-        -   Ask if other staff have been in contact with them via the `#staff` Slack channel
+    1.  Verify that the request is legitimate by asking someone affiliated with the site, collaboration, or the sponsor
+        of a project to verify the registrant's affiliation.
+        In the case of the OSPool, this should be the OSG Campus Coordinator
+        (try searching Freshdesk for the requester's email address and look for a private note with approval).
 
     1.  Verify that the registrant has submitted their request using the correct form,
         e.g. OSPool users should not have submitted a request to register as a Topology contact.