From cf8ff39b381bb1a29b78081c9db3a35940e3c21b Mon Sep 17 00:00:00 2001 From: Dylan Baumann Date: Thu, 5 Dec 2024 10:16:48 -0800 Subject: [PATCH] Clarifying "Diamond Support" team phrasing Updating the Disaster Recovery documentation to improve clarity around Diamond Support access. --- source/content/guides/disaster-recovery/03-site-goes-down.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/source/content/guides/disaster-recovery/03-site-goes-down.md b/source/content/guides/disaster-recovery/03-site-goes-down.md index b563445504..f320c30773 100644 --- a/source/content/guides/disaster-recovery/03-site-goes-down.md +++ b/source/content/guides/disaster-recovery/03-site-goes-down.md @@ -69,7 +69,7 @@ Filing an emergency ticket will escalate your downtime incident within the Suppo Depending on the account tier, your escalation path may differ. Escalation paths include the following: -* Dedicated Support Team: All Diamond tier accounts have a dedicated support team, and tickets and issues are routed preferentially to them. This escalation is an automatic part of the intake process once a ticket is opened. +* Diamond Support Team: All Diamond tier accounts have the Diamond support team, and tickets and issues are routed preferentially to them. This escalation is an automatic part of the intake process once a ticket is opened. * Customer Success Manager (CSM): Included for all Enterprise (contract) customers, CSMs serve as a coordinator when support involves multiple teams, or when additional subject matter experts need to be brought into the process. The CSM is also responsible for any post-incident Customer Incident Analysis or performance reviews.