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Issues with Zendesk editor field #69

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aksko opened this issue Feb 6, 2021 · 4 comments
Open

Issues with Zendesk editor field #69

aksko opened this issue Feb 6, 2021 · 4 comments

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@aksko
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aksko commented Feb 6, 2021 •
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When using the shortcuts on a ticket on Zendesk (in the ticket field editor), the text is shown but after pressing any other button the text disappears .

Note that this is happening on a ticket where there is already a reply and the field editor appears "dynamic" (can switch between public reply/internal note). This does not happen upon creation of a new ticket.

Seems there's something blocking the extension from working on the field editor.

Happy to provide more logs, screenshot etc.Hoping for a resolution soon as the extension is really really practical! Thank you!
@aksko
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aksko commented Feb 6, 2021

@carlinyuen

@aksko
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aksko commented Feb 6, 2021

@takeo

@aksko
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aksko commented Feb 11, 2021

pretty please =]

@aksko
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aksko commented Mar 6, 2021

please please any update on this? Thank you!!

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@aksko