wsl issue on Rancher Desktop launch

[himani-dangwal]

I am using Rancher Desktop since past few months and 3 days back it suddenly started throwing wsl error .

2022-11-02T05:53:44.801Z: WSL failed to execute wsl.exe --unregister rancher-desktop-data: Error: wsl.exe exited with code 4294967295
2022-11-02T05:53:44.801Z: Error setting up data distribution: Error: wsl.exe exited with code 4294967295
at ChildProcess. (C:\Users\XXX\AppData\Local\Programs\Rancher Desktop\resources\app.asar\dist\app\background.js:1:7750)
at ChildProcess.emit (node:events:390:28)
at Process.ChildProcess._handle.onexit (node:internal/child_process:290:12) {
code: 4294967295,
command: [ 'wsl.exe', '--unregister', 'rancher-desktop-data' ]
}
2022-11-02T05:53:44.873Z: WSL: executing: /bin/sh -c [ -e /etc/os-release ] && . /etc/os-release ; echo ${VERSION_ID:-0.1}: Error: wsl.exe exited with code 4294967295

[adamkpickering]

Can you provide more info:

• When does this error occur?
• Can you post your logs? When doing this, please enable debug mode before reproducing the problem.
• What version of Rancher Desktop are you running?
• Does the error still occur on previous versions of Rancher Desktop?

[himani-dangwal]

Hi @adamkpickering
So I had been working on version 1.5.1 lately and everything was working fine till 27th Oct . next day when I launched Rancher it started giving me this issue.. I tried by reset kubernetes and factory reset but nothing worked. Then in the end I uninstalled the app and now whenever I install it with any version, I get this error when I launch Rancher after installation
Tried with version
1.6.1
1.5.1
1.4.1

background.log
dashboardServer.log
diagnostics.log
images.log
k8s.log
mock.log
lima.log
networking.log
server.log
update.log
settings.log
steve.log
integrations.log

[adamkpickering]

Sounds like a bug. I created #3355 to track this.

[nicolasbouchard-ubi]

I experience this exact issue too with version 1.6.2.

2022-11-15T20:25:12.227Z: WSL failed to execute wsl.exe --unregister rancher-desktop-data: Error: wsl.exe exited with code 4294967295
2022-11-15T20:25:12.227Z: Error setting up data distribution: Error: wsl.exe exited with code 4294967295
at ChildProcess. (C:\Users\redacted\AppData\Local\Programs\Rancher Desktop\resources\app.asar\dist\app\background.js:1:7750)
at ChildProcess.emit (node:events:390:28)
at Process.ChildProcess._handle.onexit (node:internal/child_process:290:12) {
code: 4294967295,
command: [ 'wsl.exe', '--unregister', 'rancher-desktop-data' ]
}
2022-11-15T20:25:12.232Z: Capturing output: wsl.exe --distribution rancher-desktop --exec /bin/sh -c [ -e /etc/os-release ] && . /etc/os-release ; echo ${VERSION_ID:-0.1}

Any workaround suggestion? Tried installing preceding versions with no success.

[adamkpickering]

Hi @nicolasbouchard-ubi, the best place to comment would be inside the issue (#3355), because that's what we use to track the problem. I'm not aware of a workaround at the moment; you could try factory resetting if you haven't already. Or perhaps there is something with WSL that could be reset? If you're going to reply, please do so in #3355. Thanks!