Conference XML

[gavinsmith8181]

Hey! was wondering if that's possible to allow clients to use "GetDigits", "Play" and all sorts of XML actions on a conference.

I was trying to Create a conference and then whenever a agents joins the conference to trigger some kind of IVR for the client, but whenever i transfer the client to a new XML, it just hangup the call.

Was wondering if there is any workaround to use Conference and Transfer Call as well.

[cdosoftei]

Hello! The desired behaviour is definitely achievable, albeit not via RestXML but through callbacks (webhooks) as well as the RestAPI.

To collect DTMF tones whilst in a Conference, be sure to set the digitsMatch attribute, for example:

<?xml version="1.0" encoding="UTF-8" ?>
<Response>
    <Conference digitsMatch="0,1,2,3,4,5,6,7,8,9,*,#" callbackUrl="https://your.host/webhook">TestConf</Conference>
</Response>

Once in a conference, as soon as the DMTF input matches one of defined patterns (in this example it would match all tones generate by a typical keypad), it will reach out to the callbackUrl with a payload including the matched pattern, e.g.:

  "To": "2000000001",
  "Direction": "inbound",
  "From": "10001",
  "CallerName": "10001",
  "CallUUID": "abdeea08-5dc5-473f-aaa0-91f03ce863d1",
  "CallStatus": "in-progress",
  "CoreUUID": "c7e8333a-2b81-4947-8d18-3bdbcff47253",
  "RestApiServer": "10.0.0.101",
  "ConferenceAction": "digits",
  "ConferenceName": "TestConf",
  "ConferenceUUID": "b53a09b0-5e72-46d8-8424-0e3b00f7f58d",
  "ConferenceMemberID": "97",
  "ConferenceDigitsMatch": "5"

ConferenceDigitsMatch would be the key parameter in this case.

To playback audio to one or more (or all) conference participants, look no further than the Conference Play RestAPI.

Let me know if this works for your use case!

[gavinsmith8181]

Sounds great i will def give it a try!

and what about conference and transfercall, is it possible?

[gavinsmith8181]

Also i noticed there is Play Action but not "PlayStop" like on Call API is it possible to stop the Play in any way?

[cdosoftei]

TransferCall will effectively have the member leave the conference so that wouldn't work, unless the use case involves having the member rejoin the conference.

As far as PlayStop, that's a good catch, I'll add it to the list!