[Bug]: v6.39.1 can't load the QR code on Fedora 38 #214
Comments
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That's weird! I'm quite sure it can't be a conflict with the Flatpak. Snap and flatpak shouldn't conflict at all. The two reviews are due to an issue that's already fixed. We accidentally pushed an ancient version of signal to users, but everyone should have automatically updated to a later version. |
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One rather brutal way to test the network connectivity from inside the snap is to get a shell inside the snap, and use netcat, like this: If after typing the nc line you get a host resolution issue, then there's a DNS issue. If you can get to type the Exit with CTRL+D. |
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I get a slightly different prompt, but indeed, the DNS lookup fails:
How can I troubleshoot this? |
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@dandv are you running any other snaps? This seems to be a snapd problem. It might be useful to create a post on forum.snapcraft.io explaining this issue so the snapd folks can help us out. |
What happened?
When I launch the snap, I get this screen:
I installed accidentally both the flatpak and the snap installed, then I deleted the flatpak. Is it possible that this caused the issue?
What should have happened?
I do have Internet access, and "Retry" doesn't work. Here are the permissions of the snap:
Output of
snap info $snap_nameOutput of
snap connections $snap_nameOutput of
snap versionRelevant log output
$ dmesg | grep denied [131186.736444] wlo1: 84:b2:61:c8:39:8e denied association (code=17) [131201.321376] wlo1: 84:b2:61:c8:39:8e denied association (code=17) [131293.264847] wlo1: 84:b2:61:c8:39:8e denied association (code=17)Teminal output of app
Set Windows Application User Model ID (AUMID) { AUMID: 'org.whispersystems.signal-desktop' } NODE_ENV production NODE_CONFIG_DIR /snap/signal-desktop/562/opt/Signal/resources/app.asar/config NODE_CONFIG {} ALLOW_CONFIG_MUTATIONS undefined HOSTNAME undefined NODE_APP_INSTANCE undefined SUPPRESS_NO_CONFIG_WARNING undefined SIGNAL_ENABLE_HTTP undefined userData: /home/dandv/snap/signal-desktop/562/.config/Signal config/get: Successfully read user config file config/get: Successfully read ephemeral config file making app single instance Error org.freedesktop.DBus.Error.Failed: cannot find desktop file "/var/lib/snapd/desktop/applications/signal-desktop_signal.desktop" Error org.freedesktop.DBus.Error.Failed: cannot find desktop file "/var/lib/snapd/desktop/applications/signal-desktop_signal.desktop" (signal-desktop:202392): Gtk-WARNING **: 17:34:45.786: Theme parsing error: gtk.css:1:21: Failed to import: Error opening file /home/dandv/snap/signal-desktop/562/.config/gtk-3.0/colors.css: No such file or directory Gtk-Message: 17:34:45.817: Failed to load module "colorreload-gtk-module" Gtk-Message: 17:34:45.817: Failed to load module "window-decorations-gtk-module" {"level":30,"time":"2023-11-25T22:34:45.898Z","msg":"got fast localeOverride setting null"} {"level":30,"time":"2023-11-25T22:34:45.899Z","msg":"app.ready: hour cycle preference: UnknownPreference"} {"level":30,"time":"2023-11-25T22:34:45.899Z","msg":"app.ready: preferred system locales: en-US, en"} {"level":30,"time":"2023-11-25T22:34:45.900Z","msg":"locale: Supported locales: af-ZA, ar, az-AZ, bg-BG, bn-BD, bs-BA, ca, cs, da, de, el, en, es, et-EE, eu, fa-IR, fi, fr, ga-IE, gl-ES, gu-IN, he, hi-IN, hr-HR, hu, id, it, ja, ka-GE, kk-KZ, km-KH, kn-IN, ko, ky-KG, lt-LT, lv-LV, mk-MK, ml-IN, mr-IN, ms, my, nb, nl, pa-IN, pl, pt-BR, pt-PT, ro-RO, ru, sk-SK, sl-SI, sq-AL, sr, sv, sw, ta-IN, te-IN, th, tl-PH, tr, ug, uk-UA, ur, vi, yue, zh-CN, zh-HK, zh-Hant"} {"level":30,"time":"2023-11-25T22:34:45.900Z","msg":"locale: Preferred locales: en-US, en"} {"level":30,"time":"2023-11-25T22:34:45.900Z","msg":"locale: Locale Override: null"} {"level":30,"time":"2023-11-25T22:34:45.903Z","msg":"locale: Matched locale: en"} {"level":40,"time":"2023-11-25T22:34:45.960Z","msg":"intl.onWarn [@formatjs/intl] \"defaultRichTextElements\" was specified but \"message\" was not pre-compiled. \nPlease consider using \"@formatjs/cli\" to pre-compile your messages for performance.\nFor more details see https://formatjs.io/docs/getting-started/message-distribution"} {"level":30,"time":"2023-11-25T22:34:45.960Z","msg":"locale: Text info direction for en: ltr"} WARNING: Kernel has no file descriptor comparison support: Operation not permitted {"level":30,"time":"2023-11-25T22:34:45.963Z","msg":"app ready"} {"level":30,"time":"2023-11-25T22:34:45.964Z","msg":"starting version 6.39.1"} {"level":30,"time":"2023-11-25T22:34:45.964Z","msg":"media access status [object Undefined] [object Undefined]"} {"level":30,"time":"2023-11-25T22:34:45.968Z","msg":"got fast theme-setting value system"} {"level":30,"time":"2023-11-25T22:34:45.971Z","msg":"got fast theme-setting value system"} {"level":30,"time":"2023-11-25T22:34:45.972Z","msg":"got fast spellcheck setting true"} {"level":30,"time":"2023-11-25T22:34:45.973Z","msg":"getSystemTraySetting had no flags and did no DB lookups. Returning DoNotUseSystemTray"} {"level":30,"time":"2023-11-25T22:34:45.974Z","msg":"Initializing BrowserWindow config: {\"show\":false,\"width\":800,\"height\":610,\"minWidth\":300,\"minHeight\":200,\"autoHideMenuBar\":false,\"titleBarStyle\":\"default\",\"titleBarOverlay\":false,\"backgroundColor\":\"#3a76f0\",\"webPreferences\":{\"devTools\":false,\"spellcheck\":true,\"enableBlinkFeatures\":\"CSSPseudoDir,CSSLogical\",\"nodeIntegration\":false,\"nodeIntegrationInWorker\":false,\"sandbox\":false,\"contextIsolation\":true,\"preload\":\"[REDACTED]/preload.bundle.js\",\"backgroundThrottling\":true,\"enablePreferredSizeMode\":true,\"disableBlinkFeatures\":\"Accelerated2dCanvas,AcceleratedSmallCanvases\"},\"icon\":\"[REDACTED]/images/signal-logo-desktop-linux.png\",\"x\":4238,\"y\":386}"} {"level":30,"time":"2023-11-25T22:34:46.006Z","msg":"spellcheck: user locales: [\"en-US\",\"en\"]"} {"level":30,"time":"2023-11-25T22:34:46.007Z","msg":"spellcheck: available spellchecker languages: [\"af\",\"bg\",\"ca\",\"cs\",\"cy\",\"da\",\"de\",\"de-DE\",\"el\",\"en\",\"en-AU\",\"en-CA\",\"en-GB\",\"en-GB-oxendict\",\"en-US\",\"es\",\"es-419\",\"es-AR\",\"es-ES\",\"es-MX\",\"es-US\",\"et\",\"fa\",\"fo\",\"fr\",\"fr-FR\",\"he\",\"hi\",\"hr\",\"hu\",\"hy\",\"id\",\"it\",\"it-IT\",\"ko\",\"lt\",\"lv\",\"nb\",\"nl\",\"pl\",\"pt\",\"pt-BR\",\"pt-PT\",\"ro\",\"ru\",\"sh\",\"sk\",\"sl\",\"sq\",\"sr\",\"sv\",\"ta\",\"tg\",\"tr\",\"uk\",\"vi\"]"} {"level":30,"time":"2023-11-25T22:34:46.007Z","msg":"spellcheck: setting languages to: [\"en-US\",\"en\"]"} {"level":40,"time":"2023-11-25T22:34:46.036Z","msg":"MainSQL: Database log code=283: recovered 657 frames from WAL file [REDACTED]/sql/db.sqlite-wal"} {"level":30,"time":"2023-11-25T22:34:46.041Z","msg":"MainSQL: updateSchema:\n Current user_version: 950;\n Most recent db schema: 960;\n SQLite version: 3.42.0;\n SQLCipher version: 4.5.5 community;\n (deprecated) schema_version: 437;\n"} {"level":30,"time":"2023-11-25T22:34:46.047Z","msg":"MainSQL: updateToSchemaVersion960: Our ACI not found"} {"level":30,"time":"2023-11-25T22:34:46.047Z","msg":"MainSQL: updateToSchemaVersion960: not running, pni is normalized"} {"level":30,"time":"2023-11-25T22:34:46.047Z","msg":"MainSQL: updateToSchemaVersion960: success!"} {"level":30,"time":"2023-11-25T22:34:46.047Z","msg":"MainSQL: updateSchema: optimize took 0ms"} {"level":30,"time":"2023-11-25T22:34:46.426Z","msg":"got fast theme-setting value system"} {"level":30,"time":"2023-11-25T22:34:47.180Z","msg":"got fast spellcheck setting true"} {"level":30,"time":"2023-11-25T22:34:47.188Z","msg":"System tray service: created"} {"level":30,"time":"2023-11-25T22:34:47.188Z","msg":"System tray service: updating main window. Previously, there was not a window, and now there is"} {"level":30,"time":"2023-11-25T22:34:47.188Z","msg":"System tray service: rendering no tray"} {"level":30,"time":"2023-11-25T22:34:47.188Z","msg":"Begin ensuring permissions"} {"level":30,"time":"2023-11-25T22:34:47.189Z","msg":"main window is ready-to-show"} {"level":30,"time":"2023-11-25T22:34:47.189Z","msg":"showing main window"} {"level":30,"time":"2023-11-25T22:34:47.190Z","msg":"System tray service: rendering no tray"} {"level":30,"time":"2023-11-25T22:34:47.193Z","msg":"Ensuring file permissions for 4 files"} {"level":30,"time":"2023-11-25T22:34:47.195Z","msg":"Finish ensuring permissions in 7ms"} {"level":50,"time":"2023-11-25T22:34:47.245Z","msg":"Error occurred in handler for 'net.resolveHost': {}"} {"level":30,"time":"2023-11-25T22:34:47.293Z","msg":"updater/start: Updates disabled - not starting new version checks"} {"level":30,"time":"2023-11-25T22:34:47.300Z","msg":"Prevent display sleep service: allowing display sleep"} {"level":30,"time":"2023-11-25T22:34:47.300Z","msg":"Background throttling enabled because no call is active"} {"level":50,"time":"2023-11-25T22:34:47.393Z","msg":"Error occurred in handler for 'net.resolveHost': {}"} {"level":30,"time":"2023-11-25T22:34:47.705Z","msg":"Updating BrowserWindow config: %s {\"maximized\":false,\"autoHideMenuBar\":false,\"fullscreen\":false,\"width\":800,\"height\":610,\"x\":4238,\"y\":422}"} {"level":30,"time":"2023-11-25T22:34:47.706Z","msg":"config/set: Saving ephemeral config to disk"} {"level":30,"time":"2023-11-25T22:34:47.707Z","msg":"config/set: Saved ephemeral config to disk"} {"level":50,"time":"2023-11-25T22:34:48.250Z","msg":"Error occurred in handler for 'net.resolveHost': {}"} {"level":50,"time":"2023-11-25T22:34:49.253Z","msg":"Error occurred in handler for 'net.resolveHost': {}"} {"level":50,"time":"2023-11-25T22:35:00.183Z","msg":"Error occurred in handler for 'net.resolveHost': {}"} {"level":30,"time":"2023-11-25T22:35:21.265Z","msg":"close event {\"readyForShutdown\":false,\"shouldQuit\":false}"} {"level":30,"time":"2023-11-25T22:35:21.265Z","msg":"System tray service: rendering no tray"} {"level":30,"time":"2023-11-25T22:35:21.266Z","msg":"requestShutdown: Requesting close of mainWindow..."} {"level":30,"time":"2023-11-25T22:35:21.278Z","msg":"requestShutdown: Response received"} {"level":30,"time":"2023-11-25T22:35:21.283Z","msg":"before-quit event {\"readyForShutdown\":true,\"shouldQuit\":false}"} {"level":30,"time":"2023-11-25T22:35:21.284Z","msg":"System tray service: markShouldQuit"} {"level":30,"time":"2023-11-25T22:35:21.284Z","msg":"close event {\"readyForShutdown\":true,\"shouldQuit\":true}"} {"level":30,"time":"2023-11-25T22:35:21.286Z","msg":"System tray service: updating main window. Previously, there was a window, and now there is not"} {"level":30,"time":"2023-11-25T22:35:21.286Z","msg":"System tray service: rendering no tray"}Other info
The Discover reviews mention that the app can't connect:
At https://snapcraft.io/signal-desktop I don't see any way to install an older version.
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