- Continuously iterate and evolve processes to your needs, not your users' needs
- Recruiting and hiring:
- Recruit consistently
- Make sure to leave a good impression and have examples for different levels of proficiency
- Test only a single critical skill in each interview
- Culture:
- Psychological safety to take risks and share beliefs
- Engagement:
- Employee happiness often rests on knowing impact of work and autonomy in decisions
- Keep tabs on engagement; people often don't manifest concerns about their engagement externally
- Help employees discover new opportunities within the organization
- Ask for feedback quarterly about what could be improved in the organization and their scope of work