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Error when trying to verify a file with Transporter GUI #28

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ghost opened this issue Jan 9, 2020 · 6 comments
Open

Error when trying to verify a file with Transporter GUI #28

ghost opened this issue Jan 9, 2020 · 6 comments

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@ghost
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ghost commented Jan 9, 2020

Hello I am having trouble when using the verify feature with a certain file saying there is an error with the UTF-8 file : invalid byte sequence in UTF-8, when I try to refresh the page to see the logs I get a blank page with only "Internal Server Error" on it. Here is the file I'm trying to verify.
Test.txt

@sshaw
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sshaw commented Feb 2, 2020

Hi, sorry for the delay. Investigating...

@sshaw
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sshaw commented Feb 2, 2020

verify feature with a certain file saying there is an error with the UTF-8 file : invalid byte sequence in UTF-8

Is this coming from iTMSTransporter?

Can you send me the Transporter log file? By default these are stored in the Transporter GUI's root directory at var/lib/output. You can get correct file by using the ID in the URL from the page that crashes, e.g., /jobs/138 would be var/lib/output/138.log. Or you can also go directly to the URL and get the log /jobs/138/output.

What's version of this are you using, what's your OS and what language is it in?

The XML file you provided is valid UTF-8.

@ghost
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ghost commented Feb 10, 2020

Hello, here is the log, I am using v0.2.3. Yes the error is coming from ITSMTransporter. The GUI seems to crash when I try to verify files with certain characters in it. Instead of seeing the usual interface on my browser, I only get "Internal Server Error"
2176.log

image

@sshaw
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sshaw commented Feb 12, 2020

Hi, and what URL is the above screenshot from?

@sshaw
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sshaw commented Feb 12, 2020

Just /jobs/XXX?

@ghost
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ghost commented Feb 12, 2020

Hello, yes exactly from just /jobs/xxxx

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