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The documentation can't be accessed from my location except I use a VPN #1854

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3rd-Son opened this issue Nov 25, 2024 · 4 comments
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@3rd-Son
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3rd-Son commented Nov 25, 2024

I am currently in Nigeria, and I tried to access the documentation but it couldn't load.
I then decided to connect to a VPN and it started loading
My friend also had the same issues
Please do something about it, as a lot of people won't be able to know the cause of the website not loading.

Thank you

@okhat
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okhat commented Nov 25, 2024

Hey @3rd-Son ! Thanks for letting me know about this. Maybe the DNS has a temporary issue? If you could let me know after 2-3 days if this issue is still there, we'll investigate. Sometimes it's just a temporary thing.

@3rd-Son
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3rd-Son commented Nov 25, 2024

Okay no problem @okhat
I will surely get back tomorrow or next.

@3rd-Son
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3rd-Son commented Nov 27, 2024

Hi @okhat
I can't access the documentation still
Location: Nigeria(West Africa)

@okhat
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okhat commented Nov 27, 2024

Thank you @3rd-Son ! I wanted to understand what this is, so I used this DNS checker for Nigeria and it seems to suggest that DNS is fine. Maybe this rules out DNS; it could be the CDN or something.

To rule out that it's a local issue, GPT-4o suggests these steps for refreshing. I doubt they'll help but it's worth a shot:

Clear DNS Cache: On your device, clear the DNS cache to ensure it’s not a local caching issue.

On Windows: Open Command Prompt and run ipconfig /flushdns.
On macOS: Open Terminal and run sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder.
On mobile devices, restarting the phone often clears DNS cache.

Change DNS Settings: Set your device or router to use a public DNS provider such as:

Google Public DNS: 8.8.8.8 and 8.8.4.4
Cloudflare DNS: 1.1.1.1 and 1.0.0.1

As a last resort, our entire documentation is actually hosted on this repo on GitHub.

See here: https://github.com/stanfordnlp/dspy/tree/main/docs/docs

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