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sla.html
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<!DOCTYPE html>
<html>
<head>
<meta http-equiv="X-UA-Compatible" content="IE=edge,chrome=1"/>
<meta charset="utf-8"/>
<meta name="description" content="Timesheet Plugin for Atlassian Jira extends time tracking means with pivot and timesheet reports
and gadgets for Jira dashboard or confluence. ">
<meta name="author" content="Andriy Zhdanov">
<meta name="keywords" content="time, timesheet, time sheet, timesheet gadget, work log,
timetraking, time tracking, time report, time reporting, dashboard gadget, timesheet system, project management">
<meta name="viewport" content="width=device-width, initial-scale=1.0">
<title>SLA | Prime Timesheet for Jira</title>
<link rel="stylesheet" href="//maxcdn.bootstrapcdn.com/bootstrap/4.0.0-alpha.6/css/bootstrap.min.css" />
<link rel="stylesheet" type="text/css" media="screen" href="//netdna.bootstrapcdn.com/font-awesome/3.2.1/css/font-awesome.css">
<link rel="stylesheet" type="text/css" media="screen" href="/css/all-1509287158000.css">
<link rel="shortcut icon" type="image/png" href="/images/favicon.png"/>
<!--[if lt IE 9]>
<script src="//html5shim.googlecode.com/svn/trunk/html5.js"></script>
<![endif]-->
<script src="//code.jquery.com/jquery-3.1.1.slim.min.js"></script>
<script src="//cdnjs.cloudflare.com/ajax/libs/tether/1.4.0/js/tether.min.js"></script>
<script src="//maxcdn.bootstrapcdn.com/bootstrap/4.0.0-alpha.6/js/bootstrap.min.js"></script>
<script src="//ajax.googleapis.com/ajax/libs/angularjs/1.2.8/angular.min.js"></script>
<script src="/js/all-1635847600942.js"></script>
<script src="/js/searchApp.js"></script>
<script>
(function(i,s,o,g,r,a,m){i['GoogleAnalyticsObject']=r;i[r]=i[r]||function(){
(i[r].q=i[r].q||[]).push(arguments)},i[r].l=1*new Date();a=s.createElement(o),
m=s.getElementsByTagName(o)[0];a.async=1;a.src=g;m.parentNode.insertBefore(a,m)
})(window,document,'script','//www.google-analytics.com/analytics.js','ga');
ga('create', 'UA-30916140-2', 'auto');
ga('send', 'pageview');
</script>
<!--script data-jsd-embedded data-key="cdd6759b-4070-475a-9e5a-f1b7fc2af463"
data-base-url="https://embedded-jsd.atlassian.io"
src="https://embedded-jsd.atlassian.io/assets/embed.js">
</script-->
</head>
<body>
<nav class="navbar navbar-toggleable-md navbar-inverse fixed-top bg-primary hidden-lg-up">
<button class="navbar-toggler navbar-toggler-right" type="button" data-toggle="collapse" data-target="#navbarsExampleDefault" aria-controls="navbarsExampleDefault" aria-expanded="false" aria-label="Toggle navigation">
<span class="navbar-toggler-icon"></span>
</button>
<a class="navbar-brand dropdown-toggle" href="#" id="dropdownNavbarMenuLink" data-toggle="dropdown">Timesheet Reports and Gadgets for Jira Server</a>
<div class="dropdown-menu" aria-labelledby="dropdownNavbarMenuLink">
<a class="dropdown-item" href="/cloud/Overview.html">Timesheet Reports and Gadgets for Jira Cloud</a>
<a class="dropdown-item" href="/timereports/server">Time Reports for Jira Server</a>
<a class="dropdown-item" href="/timereports/Overview.html">Time Reports for Jira Cloud</a>
</div>
<div class="collapse navbar-collapse" id="navbarsExampleDefault">
<ul class="navbar-nav mr-auto">
<li class="nav-item">
<a class="nav-link " href="/support.html">Overview</a>
</li>
<li class="nav-item">
<a class="nav-link active" href="/sla.html">Frequent Questions</a>
</li>
</ul>
</div>
</nav>
<div class="container-fluid">
<div class="row">
<nav class="col-lg-2 hidden-md-down bg-faded sidebar">
<ul class="nav nav-pills flex-column dropdown">
<li class="nav-item" id="dropdownMenu">
<a class="nav-link dropdown-toggle" href="#" id="dropdownMenuLink" data-toggle="dropdown" aria-haspopup="true" aria-expanded="false">Timesheet Reports and Gadgets for Jira Server <span class="sr-only">(current)</span></a>
<div class="dropdown-menu" aria-labelledby="dropdownMenuLink">
<a class="dropdown-item" href="/cloud/Overview.html">Timesheet Reports and Gadgets for Jira Cloud</a>
<a class="dropdown-item" href="/timereports/server">Time Reports for Jira Server</a>
<a class="dropdown-item" href="/timereports/Overview.html">Time Reports for Jira Cloud</a>
</div>
</li>
</ul>
<ul class="nav nav-pills flex-column">
<li class="nav-item">
<a class="nav-link " href="/support.html">Support</a>
</li>
<li class="nav-item">
<a class="nav-link active" href="/sla.html">Support Service Level Aggreement</a>
</li>
<li class="nav-item">
<a class="nav-link" href="/wiki/Overview.html">Documentation</a>
</li>
<li class="nav-item">
<a class="nav-link " href="/eula.html">End User License Aggreement</a>
</li>
</ul>
<span class="footer text-muted">by <a href="mailto:[email protected]">Prime Timesheet</a></span>
</nav>
<main class="col-lg-8 offset-lg-3 pt-3">
<h2 id="support-service-level-agreement">Support Service Level Agreement</h2>
<p>This agreement covers support for Timesheet Reports and Gadgets Add-On for Jira. The support can be provided to customers that purchased the Add-On via Atlassian Market Place. This agreement may be revised.</p>
<h3 id="customer-support">Customer Support</h3>
<p>When requesting a support via the channels listed below, customers can expect respond within one business day and reasonable attempts to resolve the problem. There are no guarantees regarding successful resolution or any compensation in case of failure resolving the problem.</p>
<p>The points of contact are the following:</p>
<ul>
<li><a href="https://community.atlassian.com/t5/forums/postpage/choose-node/true/interaction-style/qanda?add-tags=addon-jira-timesheet-plugin">Answers request</a></li>
<li><a href="https://bitbucket.org/tempo-io/servertimesheet/issues/new">Issue request</a></li>
<li><a href="mailto:[email protected]">Email contact</a></li>
<li><a href="https://marketplace.atlassian.com/plugins/jira-timesheet-plugin#reviews">Review at Atlassian Marketplace</a></li>
</ul>
<p>Support can be requested in English, Russian or Czech language.</p>
<h3 id="support-hours">Support Hours</h3>
<p>Customers can expect support during CET business hours, i.e. Monday - Friday, 10:0. AM - 6:0. PM</p>
<p>Support should not be expected on weekends or on Czech Republic public holidays, which can be found <a href="http://www.timeanddate.com/holidays/czech/">here</a>.</p>
</main>
</div>
</div>
</body>
</html>