GMK87 recognized by usevia.app in Chrome but not on the desktop.

[resuna]

Describe the bug
Loading the JSON (v2) for the GMK87 works when using the usevia.app web interface in Chrome, but not when using the desktop app (3.0.0).

To Reproduce
Steps to reproduce the behavior:

1. Open VIA desktop app
2. Settings->Show Design Tab
3. Design->Use V2 definitions
4. Design->Load
5. Select JSON file and load it
6. Switch back to Configure
7. "Searching for devices"
8. Open usevia.app in Chrome
9. Settings->Show Deign Tab
10. Design->Use V2 definitions
11. Design->Load
12. Select JSON file and load it
13. Switch back to Configure
14. Authorize Device
15. "Usevia.app wants to connect to a HID device" "ZUOYA GMK87"

Expected behavior
I expect steps 1-7 to produce the same result as steps 8-15.

VIA Version

• I am using https://usevia.app/
• I am using the latest release of the desktop app from https://github.com/the-via/releases/releases/latest

Keyboard firmware VIA protocol
9

Desktop (please complete the following information):

• Computer: Macbook Pro 14" 2021 (M1)
• OS: Mac OS Sonoma 14.3
• Browser (if applicable): Chrome 121.0.6167.85
• VIA: via-nativia 3.0.0

Custom json definition?

• I am loading a custom json definition using the designer tab

Sanity checks

• I have tried connecting the keyboard directly to the computer (i.e. not using a USB hub)
• I have flashed the latest firmware from https://www.caniusevia.com/docs/download_firmware (none available)

Additional context
I have used the VIA app successfully with a Keychron V7 and a Keychron K2 Pro

I downloaded the GMK87 JSON from https://mkb.gg/pages/download-center

[yonutz33]

Hello,

I have a similar issue but it’s the other way around. It works in the desktop app but not when using chrome directly.

[resuna]

@yonutz33 - Can you post your configuration for tracking? Computer/OS/browser/VIA version/VIA protocol/etc?

[yonutz33]

I take that back, now it works.
My guess is that it's something limited my installed version of Chrome (current version is 121.0.6167.161), since I have changed nothing in the configuration, but I noticed the recent update because of restart prompts from Chrome and a slight change in look.

For configuration tracking I can only give you the current version of Chrome (have no idea what the previous one was):

Desktop (please complete the following information):

Computer: Dell Latitude 5300
OS: Windows 10 Pro (22H2 Build 19045.3930)
Browser (if applicable): Chrome Version 121.0.6167.161 64 bit
VIA: https://usevia.app/ latest at the time of publish (version 3.0.0?)

[Hukha]

Same issue with the same keyboard here.

[slgta]

same issue here. VIA on Chrome browser works, but the VIA app 3.0 on macOS 14.3.1 doesn't work .

Update: the VIA app start to work, I guess it is after I got VIA on the chrome browser working.

[eyeonee]

anybody knows how to configure light on gmk87? cause i want to set static gradient and dont see any functions how to do it

[I-SMAF]

anybody knows how to configure light on gmk87? cause i want to set static gradient and dont see any functions how to do it

@eyeonee

tag me if u find the solution

but probably we must to re-write the via config json

[Arzangulyan]

I'm trying to connect the same keyboard to my Mac with Sequoia, but the app doesn't even see it. The web interface, on the other hand, gives me a "Authorize Device" button, and it even sees the keyboard in the Chrome modal window, but after selecting it, Chrome simply shows that the keyboard is connected but Via still cannot interact with it.

Device: MacBookAir M3 with the public version of Sequoia 15.0.1