via app doesn't recognize keyboard but usevia.app does

[anmolbyte]

Describe the bug

via app doesn't recognize keyboard but usevia.app does after authorization to the keyboard has been granted.

To Reproduce
Steps to reproduce the behavior:

1. Go to the via app (v 3.0.0)
2. watch as the searching for devices rolly thing rolls around forever

VIA Version

• [x ] I am using https://usevia.app/
• [ x] I am using the latest release of the desktop app from https://github.com/the-via/releases/releases/latest

Keyboard firmware VIA protocol
9

Desktop (please complete the following information):

• OS: windows
• Browser (if applicable): chrome

Custom json definition?

• [ x] I am loading a custom json definition using the designer tab

Sanity checks

• [ x] I have tried connecting the keyboard directly to the computer (i.e. not using a USB hub)
• I have flashed the latest firmware from https://www.caniusevia.com/docs/download_firmware
  (cannot find my keyboard firmware on this list, epomaker ek68 via

Additional context
I have tried using different cables and connecting directly, but the behavior is the same.

[barrrricade]

+1 same issue.
OS: MacOS Sonoma.
Browser: Brave (chrome)

Does not work on the app nor the browser
The browser version detects my custom KB, but I cannot connect
[x] tried setting render to 3D as well

[anmolbyte]

I'm not sure if that is the same issue. My issue is that the keyboard is only detected on the browser, but not inside the downloaded app. I can connect and modify my keyboard just fine.

[CCHGIT]

No problem with my other keyboard Keychron V1 Max.
Does not work on the app nor the browser's (chromium and brave):

OS: Arch Linux : 6.12.1-arch1-1

 ~  sudo dmesg -T |grep -i EK68
[sam. nov. 30 18:15:46 2024] usb 5-2: Product: EK68
[sam. nov. 30 18:15:46 2024] input: hfd.cn EK68 as /devices/pci0000:00/0000:00:08.1/0000:0d:00.3/usb5/5-2/5-2:1.0/0003:05AC:024F.000C/input/input13
[sam. nov. 30 18:15:46 2024] apple 0003:05AC:024F.000C: input,hidraw11: USB HID v1.11 Keyboard [hfd.cn EK68] on usb-0000:0d:00.3-2/input0
[sam. nov. 30 18:15:46 2024] input: hfd.cn EK68 as /devices/pci0000:00/0000:00:08.1/0000:0d:00.3/usb5/5-2/5-2:1.1/0003:05AC:024F.000D/input/input14
[sam. nov. 30 18:15:46 2024] apple 0003:05AC:024F.000D: input,hiddev101,hidraw12: USB HID v1.11 Keyboard [hfd.cn EK68] on usb-0000:0d:00.3-2/input1
[sam. nov. 30 18:32:53 2024] input: EK68 as /devices/virtual/misc/uhid/0005:05AC:024F.000E/input/input16
[sam. nov. 30 18:32:53 2024] apple 0005:05AC:024F.000E: input,hidraw11: BLUETOOTH HID v0.68 Keyboard [EK68] on b4:b5:b6:92:cf:62