Website Copy Updates #665
Comments
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I omitted the sentence with link to the Help form. So revised Contact Us in FAQ section is: Questions about donating? See common answers below. If you still need help donating, please contact us via this form. Want to provide product feedback? Head over to Mozilla Connect. Need product or technical support? Visit our knowledgebase and community support forum. |
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Could we retain the bolding I added to certain words/sentences in some of the FAQs? I'm trying to draw attention where there is a lot of text. Such as:
I didn't have this in my original, could we bold 'Donate as Organization in that section: |
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Just add line break after first sentence to separate into two paragraphs: Is my gift tax deductible? Giving to Thunderbird supports the development of open source apps that are secure, private and available for users around the world. Your support also ensures that our core apps remain free for everyone. |
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Donation Help page Correct this extraneous character in FAQ: Could you also follow the bolding I had in original issue? So to look like this: If you need help donating to Thunderbird and did not find an answer in our FAQs, please fill out this form and we will get back to you as soon as possible. Use the Donor Portal to access your receipts and update or cancel your recurring plan. Please note, our payment support team cannot assist with Thunderbird product questions or technical issues. For technical support, please visit our [support page](https://support.mozilla.org/products/thunderbird/) where you will find helpful articles and community forums. Side question - do we have the ability to move the form up a bit so a little closer to the intro text? Just seems to be a lot of white space. If not, no worries. |
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What are the Ways I Can Give (in FAQ) Correct sentence as above "....and by bank transfer" - by is added |
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Unless something explodes these changes will be live on the 30th. |
Objective: update copy across several pages in the website to correct, streamline and ensure consistency in our messaging.
Home Page - Meet Thunderbird
Replace paragraph with the following text (removed back by Mozilla and replaced with part of the Mozilla family)
Thunderbird is a free and open-source software project founded in 2003 to make communicating and collaborating better. We are supported by the talent and donations of thousands of generous individuals and part of the Mozilla family. Essential values guide us and make our work relevant. Read further to learn more.
Who We Are Page
https://www.thunderbird.net/en-US/about/
Meet Thunderbird - replace with following text
Thunderbird is a free and open-source software project founded in 2003 to make communicating and collaborating better. We are supported by the talent and generosity of thousands of individuals and part of the Mozilla family. Essential values guide us and make our work relevant. Read further to learn more.
Driven by Community - replace paragraph with the following text
Anyone can help make Thunderbird better. Programmers can contribute features they are passionate about or improve the existing code. Those who are multilingual can make Thunderbird accessible to everyone. Those willing can test new versions of Thunderbird and document issues. There are many ways to become part of a thriving community that makes Thunderbird unique. And if you don't have the time to volunteer, you can help support our work with a financial contribution.
Supported by Mozilla - replace entire block including heading with the following
Part of the Mozilla Family
Thunderbird operates in a separate, for-profit subsidiary of the Mozilla Foundation. This structure gives us the flexibility to offer optional paid services to sustain Thunderbird’s development far into the future.
We have a growing team of talented employees who develop and maintain Thunderbird, collaborate with our community and partners, and work to deliver Thunderbird to users around the world.
Contact Us Page
https://www.thunderbird.net/en-US/contact/
Change 'Donor Help' to 'Donation Help' and redirect to FAQ section rather than the Help Intake form https://www.thunderbird.net/donate/#faq
Donations Page
https://www.thunderbird.net/donate/
Change Donations to Donate throughout - page name, page header, menu, footer. This makes it a verb and consistent with Participate in the menu
Become a Supporter - replace paragraph text with the following:
MZLA Technologies Corporation is the for-profit organization sustaining the free software mission of Thunderbird. Our work is to provide open source apps that are secure, private and available for users around the world. Your support helps us:
Embedded donation form
Replace 'Modify an Existing Donation' with 'Not tax deductible as a charitable donation.'
Become a Corporate Sponsor
Replace 'donation' with 'contribution' in 3rd sentence. Text should read as follows:
Organizations deploying Thunderbird at scale or who share our passion for expanding digital freedoms can make a difference by becoming a one-time or recurring corporate supporter. Small to medium size contributions can be made with the form above. For contributions greater than $5000 USD please contact our business team. Thank you in advance for your generous support!
FAQ section
https://www.thunderbird.net/donate/#faq
Note: let's try moving Contact Us up to the top with links to all contact sources. Will note if there is a change to the Question header. Majority are unchanged. Have rearranged the order slightly.
Contact us
Questions about donating? See common answers below. Want to provide product feedback? Head over to Mozilla Connect. Need product or technical support? Visit our knowledgebase and community support forum.
What are the ways I can give?
You can donate securely by credit card, Paypal, Google Pay, Apple Pay and by bank transfers through SEPA iDEAL and ACH.
Give in your local currency! We accept over 100! Choose yours from the drop down menu next to ‘Amount’.
You can give offline in USD only by mailing a check or money order made payable to "MZLA Technologies Corp". Mail to:
MZLA
PO Box 25718
Pasadena CA 91185-5718
Please include your email address on the memo line of your check to help us track and attribute your gift. We can only send acknowledgement receipts by email.
Give the gift of your time! If you would like to learn how to contribute to Thunderbird in other ways such as coding, translating or testing, please visit our Participate page.
How do I cancel or change my recurring gift? Can I change my payment method or my donation frequency?
Access your plan details from the Donor Portal or from the 'Manage My Donation' button on your recent donation confirmation email. You can change the amount, frequency, payment method and charge date. You can also cancel your recurring plan and download your receipts.
Does my gift give me access to tech support?
All Thunderbird technical support is community-based and available to everyone. Visit our support forum. We do not provide individual tech support in exchange for financial gifts.
How do I get a receipt?
You will receive an email confirmation whenever you donate and this will include a receipt for your records. You can also access your receipt history at any time from our Donor Portal.
Is my gift tax deductible?
Gifts to Thunderbird are not tax-deductible as charitable gifts, but are greatly appreciated!
Giving to Thunderbird supports the development of open source apps that are secure, private and available for users around the world. Your support also ensures that our core apps remain free for everyone.
Why do you need my address in order to process a gift?
No Change to this section.
How can I turn off the donation message on the Thunderbird start page?
No Change to this section.
How can I get a business receipt?
When you donate via our online form, simply check the box 'Donate as an Organization' and include your company name. Your transaction receipt will include your company name. If you need a copy of your receipt, download from our Donor Portal.
Is my donation secure?
No Change to this section.
Can I request a refund?
Your donation may be eligible for a refund. You must contact us within 15 days of payment date. If you believe this payment was made without your authorization, please contact us immediately. Donations made via ACH or SEPA direct debit are ineligible for refunds. Due to the nature of these transactions our policy prioritizes minimizing refund fraud. We appreciate your understanding. If you need assistance, please contact us.
Are there additional fees added to my donation? (note: changed 'fees on' to 'fees added to')
We do not collect any additional fees or taxes. When you donate in your local currency you are not charged a conversion fee by your credit card. You can choose to also cover the payment processing transaction costs. This is completely voluntary and you may opt in or out using the checkbox on our donation form. Our organization is based in the United States. We encourage donors to research any additional external taxes or fees that may be applied by regulators such as your bank or tax authority.
What do the transaction costs cover? (note: updated wording to the Question heading)
When you opt to cover our payment transaction costs, you're covering both our payment processing and platform fees. The costs associated with our robust online donation system allows us to continue scaling sustainably as our supporter-base grows. Our donation platform and payment processor partners reduce internal costs associated with maintaining our own system from scratch. Our partners ensure we can accept a wide range of currencies/payment methods and remain PCI compliant in all of the countries that we accept gifts from. The transaction costs you may choose to cover are based on an estimate of our overall costs. Due to many factors actual costs may fluctuate.
Why do one-time donations appear as recurring in the SEPA mandates?
No Change to this section.
Can I give in cryptocurrencies?
No Change to this section
How will my gift be used?
Thunderbird is the leading open source email and productivity app that is free for business and personal use. Your gift helps ensure it stays that way, and supports ongoing development.
What is Thunderbird’s relationship to MZLA Technologies Corporation?
MZLA Technologies Corporation is a wholly owned for-profit subsidiary of the Mozilla Foundation and the home of Thunderbird.
Doesn’t Thunderbird earn income?
Currently, nearly 100% of Thunderbird’s operating revenue comes from the generous gifts of Thunderbird users.
Donor Help Page
https://www.thunderbird.net/donate/help/
Change Page Heading to 'Donation Help' (consistent with change made on Contact Us page)
Update text as follows:
If you need help donating to Thunderbird and did not find an answer in our FAQs, please fill out this form and we will get back to you as soon as possible.
Use the Donor Portal to access your receipts and update or cancel your recurring plan.
Please note, our payment support team cannot assist with Thunderbird product questions or technical issues. For technical support, please visit our support page where you will find helpful articles and community forums.
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